Company : Redlily Saisanj Retail Pvt. Ltd.
Head Quarters : Hyderabad
Industry : Online Shopping
Service / Product : Electronics,Toys, Kids & Baby,Health & Personal Care,Books & Stationery,Fashion & Travel,Home & Kitchen
Website : www.redlily.com
Customer Support :
Call Us : 91 – 9397335459
Email Us : support AT redlily.com
Contact Address :
Redlily.com
Saisanj Retail Pvt. Ltd.
B-27, Road Number 7, Filmnagar,
Jubilee Hills, Hyderabad – 500096,
Telangana, India
Shipping & Delivery :
** Redlily has partnered with reputed courier companies to ensure prompt delivery of customer orders.
** The shipment time mentioned against each product is the estimated time by which patrons can expect product deliveries.
** Shipment time depends on the shipping methods selected while ordering products
** (e.g. Premium Shipping or Free Shipping) and the mode (surface/air-transit) used to ship the product.
** Please note that shipping to Metros and Tier-2 cities would be considerably sooner than shipping to Tier-3 cities and remote parts of the country.
** Redlily offers deliveries across a vast expanse of pin-codes throughout the length and breadth of the country.
** We deliver products in all metro cities through premium shipping service within 2-4 working business days of order placement, while non-premium shipments are delivered within 4-7 working business days after order placement.
** For rural areas, shipping speed is between 5-14 business days. At present, we have a serviceable network of 7,375 pin-codes covered under the CoD service, and are rapidly ramping up our delivery network to bring the remaining 8,082 pin-codes under the CoD serviceable network.
** Deliveries are not specific to any person and are made to the address specified in the ‘My Account’ details or to any other address as specified by the Redlily.com account holder.
** Customers can track their order status on our website redlily.com with the tracking code received via e-mail and SMS alerts sent by Redlily.com, subsequent to the placement of order.
You can check the status of your order by following the steps mentioned below
** Log on to your account by signing in.
** Click on ‘My Account’ tab located on the top right hand side of the website header.
** Click on ‘My Orders’ tab located in the left hand menu.
** Search the order by date and by specifying the duration since the order was placed.
** Customers can track product shipments with the help of the Air Way Bill (AWB)
** shipment number mentioned on order confirmation e-mail and SMS sent after the order is shipped.
Order Delivery :
** In case of any damage or tampering to the product ordered, patrons are requested to get in touch with Redlily.com’s customer care agents via phone or e-mail immediately.
** We request our customers to politely reject such packages and ask the courier agent to take the package back safely.
Type of Shipping – Order Value – Shipping Fee – Delivery Days
** Free Shipping – Greater than Rs. 500 – Free – Within 4 to 7 working days, excluding Sundays & Holidays
** Standard Shipping – Less than Rs. 250 – Rs. 70 – Within 4 to 7 working days, excluding Sundays & Holidays
** Standard Shipping – Less than Rs. 500 – Rs. 50 – Within 4 to 7 working days, excluding Sundays & Holidays
Returns, Exchange, Cancellation and Refund Policy :
** At Redlily.com customers enjoy a 30 days return policy, effective from the date of delivery.
** However, certain products are not eligible for return or exchange, once they have been delivered.
** You may return most new, unopened items sold and fulfilled by Redlily.com within 30 days of delivery for a full refund.
** Some products have different policies or requirements associated with them.
** Like for Mobiles and electronics, the return policy allows customers to return within 10 days of delivery for a full refund.
** However, diapers do not qualify for returns/exchanges for hygienic reasons.
** And for all other products it is within 30 days from the date of delivery.
** When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item and how the item was purchased.
Note:
** Personal care products like breast pumps, feeding bottles etc.
** must be returned unused in their original condition with the factory seal and packaging intact.