Company : The Pipal,
Head Quarters : Chandigarh
Industry : Online Shopping
Service / Product :
Website : www.thepipal.com
Customer Support :
Call Us : (+91) 8968 737 777, (+91) 8968 737 777
Email : cs AT thepipal.com , cs AT thepipal.com
Business Enquiries :
Call Us : (918) 720-1429
Email Us : biz AT thepipal.com
Office Address:
The Pipal,
SCO 847, 2nd Floor,
NAC Manimajra,
Chandigarh 160101 INDIA
Shipping Policy :
** Each order may be shipped only to a single destination address.
** If you wish to ship products to different addresses, you shall need to place multiple orders.
** While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
** Most orders are shipped within 4-7 working days and the courier company takes another 2-7 working days for delivery depending upon the shipping address.
** Some products like bedsheets, quilts, curtains, canopies, crib bedding sets and high volume orders take an extra 5-7 working days for processing.
** Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with.
** If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package,
** and contact our customer care department with your order reference number.
** We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Cancellation and Return Policy :
** Although we make every effort to fulfil all the orders placed there may be certain orders that we are unable to process and must cancel.
** The reasons include limitations on quantities available for purchase, inaccuracies or errors in product,
** pricing and stock information, or problems identified by our credit and fraud avoidance department.
** Our Customer Care Team will communicate to you if all or any portion of your order is cancelled.
** If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
** If you have paid for the order by alternate payment options then our Customer Care team will contact you to process the refund by alternate methods.
Customer Cancellation and Changes :
** You can contact Customer Service at cs AT thepipal.com within 8 hours from the time your order was placed to cancel the order or make any changes you require.
** We will not be able to accept any cancellations or modfications to the order after 8 hours.
** If the descriptions or contents or size of the product ordered & delivered do not match the ones advertised on our website,
** the user can seek a replacement of the product within a period of seven days from the date of accepting the delivery.
** In such an event, all return shipment charges shall be compensated by thepipal.com.
** Customer will have to contact the Customer Service department at cs AT thepipal.com for processing the cancellation.
** Customer will be required to ship the product back to thepipal.com at the address provided by the Customer Service department.
** The refund can only be processed once the product has been received by thepipal.com.
** The returned product should be unused, unwashed, and should have all the original product tags and packaging that they were shipped to the customer with, otherwise the refund claim will be denied.
** However, the replacement shall not be given if the buyer simply does not like the item or for any other reason.
** In any case, thepipal.com shall not entertain any complaints after seven days, once the order is delivered.