Company : Ayvens India
Facility Name : Customer Care Number, E-mail, Branch Address
Head Quarters : Mumbai
Industry : Automotive
Service / Product : Car Lease & Rentals
Website : https://www.ayvens.com/en-in/contact-us/
Ayvens India Customer Care Number, E-mail
Call us at 18002095253
E-mail us at india.care[AT]ayvens.com
** Existing LeasePlan customers can call us at 1860 500 5050 / 1860 419 5050 or E-mail us at customercare[AT]ayvens.com.
** Representatives are available from Monday to Friday 08:30 AM till 7:30 PM and on Saturday from 09:00 AM till 6:00 PM. Customer care number will not be operational on Sunday and National Holidays.
Address :
Ayvens India head office – Mumbai :
Jolly Board, Tower 1, D-Wing, 4th Floor,
I-Think Techno Campus, Kanjurmarg East
400 042 Mumbai
Tel: 022 6193 3200
Ayvens India Branch Office Address
Branch office – Gurugram :
2nd Floor, Tower A, Millennium Plaza, Sushant Lok Phase 1, Sector 27
122 002 Gurugram
Tel: 0124 4660100
Branch office – Bangalore :
Workenstein Collaborative spaces 150/1, Infantry Road
560 001 Bangalore
Branch office – Chennai :
DBS Business Center, Office No. 216, 31-a, Cathedral Garden Road, Nungambakkam
600 034 Chennai
Branch office – Kolkata :
Infinity Benchmark, Infinity Business Centre,
Plot No. G1, Block EP&GP, 18th Floor, Room No. 137, Sector V, Salt Lake
700 091 Kolkata
Branch office- Hyderabad :
Workafella Business Centre, 105, Plot No: 6-3-252/2 Erramanzil,
Banjara Hills, opp. Taj Deccan Hotel
500034 Hyderabad
Tel: 040 67425540
FAQ on Ayvens India
Where can I check what work has been carried out on my vehicle?
After dropping your car to the workshop for a maintenance, a repair or a service, our Customer Care team will send you real time updates on your registered email ID to inform you of the progress of the work done by the workshop on your car, until it is delivered. You can also log on My Ayvens India app or on My Ayvens India platform to get the status.
I am a driver with a leasing contract from ALD Automotive, how do I contact you?
You have the following three choices:
1. You can send us a message on My Ayvens India contact form directly.
2. You can email us at india.care[AT]ayvens.com.
3. Legacy ALD car users can reach us through WhatsApp on+91 8043061674 or click on this link (For service booking assistance only).
4. You can also give us a phone call on 1800 209 5253 (free call), from Monday to Friday: 8.30 am to 7.30 pm; Saturday: 8.30 am to 6.30 pm.
We are closed on Sunday and national holidays.
I am a driver with a leasing contract from LeasePlan India, how do I contact you?
If you have a leasing contract with LeasePlan India, you can simply call us at 1860 500 5050 or 1860 419 5050 or E-mail us at customercare[AT]leaseplan.com
How do I arrange for the maintenance of my car?
When you need some regular services, accident or damages repairs or tyre and battery replacements, you have three options:
1. Log on My Ayvens India web platform or on the My Ayvens India mobile app with your credentials and request for your appointment directly online.
2. Call our Customer Care team on our national toll-free telephone number 1800 209 5253 and inform them about the service required.
3. Legacy ALD car users can reach us through WhatsApp on+91 8043061674 or click on this link (For service booking assistance only).
4. Send us an email to india.care[AT]ayvens.com with your car registration number in the subject of the email and we will gladly help you.
No matter how you decide to do it, we will ensure to book you an appointment with one of our authorised service centers, which will take care of your car as a priority. We will negotiate and supervise the servicing performed on your car, in cooperation with the workshop and the insurance.
You just have to provide us with the necessary documents needed for the service, drop your car to the workshop on time or let us pick it up for you if u have availed this service. Regular updates will be sent to you via email and SMS, to update you on the progress of the work till the car is delivered back to you
How do I request a repair / maintenance / service via My Ayvens India?
The easiest way to book an appointment for your car is through the My Ayvens India app or the My Ayvens India platform.
Here are the steps to follow:
1. Create your profile, if not done yet.
2. Log on to My Ayvens India with your credentials.
3. Go to the Services section of the menu.
4. Select the job needed on your car:
a. Maintenance: If this is an advised service as per the manufacturer recommendation.
b. Repair: If you have any issue in the car and some parts are requiring repair/replacement.
c. Damage: In case the vehicle meets with an accident.
5. A pre-filled form opens. You just need to put the requisite information for insurance claim. You can then select the workshop you want. If several workshops appear, for a cashless experience, pick the workshop signaled with 3 stars.
6. Receive the booking confirmation, drop the car to the workshop on time, and just inform us once on our toll-free number.
About Ayvens India
ALD Automotive India was founded in 2005 whereas LeasePlan India in 1999. Today, as Ayvens India we boast a fleet of more than 44,000 vehicles and are the leading fleet management and vehicle leasing companies in India. We are the operational vehicle leasing and fleet management business line of the Société Générale Group and cater to more than 1800 corporate customers in over 280 locations across India.
Headquartered in Mumbai and we have a direct presence in Delhi, Pune, Hyderabad, Chennai, Bengaluru, and Kolkata. Through these offices and our supplier tie-ups giving us an operational reach in all major cities, we are able to meet varied corporate car leasing requirements anywhere in the country.
Over last decade, ALD Automotive and LeasePlan in India have proved to be a leading player in business vehicle leasing management, by setting an industry benchmark for professionalism, transparency and service delivery in India.