Company : Moha
Facility Name : Customer Care Number, Email Address
Head Quarters : Mumbai
Industry : Online Shopping
Service / Product : Skin Care Basics, Bath and Body Basics, Hair Basics, Spa Products
Website : https://www.moha.co.in/
Moha Customer Care Number
Email : customercare[AT]vedistry.com
Call us : +91 8657451582
Chat Online with us : 11 AM – 5 PM
Registered Office :
21, Evergreen Industrial Estate, Shakti
mills lane, Off Dr. E. Moses Road,
Mahalaxmi, Mumbai-400011
Working Hours : Monday – Friday : 9.00 AM to 5.00 PM
Contact Details : (+91) 022- 67716500
Marketing Office :
Vedistry Pvt. Ltd.,
501/A, Poonam Chambers, Dr. Annie Besant Road,
Worli, Mumbai-400 018
Manufacturer:
Charak Pharma Pvt Ltd, 21, Evergreen
Industrial Estate, 2nd Floor,
Opposite-Dr. E. Moses Road, Shakti
Mills Ln, Lower Parel, Mumbai,
Maharashtra 400011
02266846734
(Monday – Friday : 9.00AM to 6.00PM)
Moha Customer Service
IMPORTANT INFORMATION :
You should carefully read the following Terms and Conditions. Your purchase or use of our products implies that you have read and accepted these Terms and Conditions.
REGISTRATION/PURCHASE :
Purchasing from the Site may optionally require you to register. If registration is performed, you agree to provide us with accurate, complete details required for registration and/or purchase information. Your registration must be done using accurate information. Each registration is for your personal use only.
We do not permit:
a. any other person using the registered sections under your name; or
b. access through a single name to multiple users on a network. You are responsible for preventing such unauthorized use. Charak retains the sole right and authority to accept or reject your registration or to terminate registration once accepted, for any reason that it deems appropriate.
THIRD PARTY CONTENT :
** Third party content may appear on the Site or may be accessible via links from the Site. We are not responsible for and assume no liability for any mistakes, mis-statements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content on the Site.
** You understand that the information and opinions in the third party content represent solely the thoughts of the author and is neither endorsed by nor does it necessarily reflect our belief.
PAYMENTS :
You represent and warrant that if you are purchasing something from us, then,
a. any credit information you supply is true and complete;
b. charges incurred by you will be honored by your credit card company; and
c. you will pay the charges incurred by you at the posted prices, including any applicable taxes.
ERRORS, CORRECTIONS AND CHANGES :
** We do not represent or warrant that the Site will be error-free, free of viruses or other harmful components, or that defects will be corrected.
** We do not represent or warrant that the information available on or through the Site will be correct, accurate, timely or otherwise reliable.
** We may amend the features, functionality or content of the Site at any time. We reserve the right in our sole discretion to add, edit or delete any documents, information or other content.
GOVERNING LAW AND JURISDICTION :
By accessing this website, you agree that all matters relating to your access to and use of this website and/or its products shall be governed by the statutes and laws of India, without regard to the conflict of laws, principles thereof.
RETURNS AND REFUND POLICY :
Any defect or complaints can be referred to the company’s customer care cell at +91 22 66846734. The customer’s complaints will be redressed as soon as possible. The customer may return the product within 7 days’ of receipt in case of any defect by raising a complaint and returning the product on ‘freight to pay’ basis. The company will refund the money net off freight paid by it on such returns.
Moha Returns & Cancellation Policy
Shipping Policy :
Products will be delivered within 4-7 business days from the order date.
Cancellation Policy :
** Cancellation before shipment (Only valid on orders placed & delivery in India)
** If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on customercare[AT]vedistry.com or call us on +91 22 66846734 (Monday to Friday, 9.30 AM to 5.30 PM)
** In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
How will I get refunded for the cancelled orders and how long will this process take?
** In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request on email customercare[AT]vedistry.com with the order number for reference.
** In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received back and verified at our warehouse.
** For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
** For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
What if I used discount vouchers or moha: Glow Points during time of payment and I have to cancel my order?
** Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
** If you had redeemed moha: Glow Points for an order, the same will be credited back to your account in the case of a cancellation.
** Returns, Missing Product, Replacements or Refunds
How do I return an item purchased?
** Please ensure that you are making a video while opening the shipment, which will help you to claim any missing or damaged product during the transit. The video needs to be uncut or unedited right from opening the shipment till verifying the product(s).
** We do not take returns of used products/ opened products or any claim without opening video evidence.
** If there is any damaged product(s) during the transit you can drop us a mail with images, video of opening the shipment and order number on customercare[AT]vedistry.com
I have received a damaged or defective item/wrong product in my order, how should I proceed?
** Please ensure that you are making a video while opening the shipment, which will help you to claim any missing or damaged product during the transit. The video needs to be uncut or unedited right from opening the shipment till verifying the product(s).
** Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during transit, you can request for a replacement or cancellation and refund, supported with the opening video of the shipment.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
Step 1: Contact our Customer Support team via email (customercare[AT]vedistry.com) within 3 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share opening video of the shipment, image of the product and the invoice for our reference.
Step 3: We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.