Company : Hamilton Housewares Pvt. Ltd Milton
Facility Name : Customer Care Number, Email Address
Head Quarters : Mumbai
Industry : Online Shopping
Service / Product : Bottles & Flasks, Storage Containers & Jars, Casseroles, Jugs & Tumblers, Lunchboxes, Cookware, Electrical Appliances
Website : https://www.milton.in/pages/contact
Milton Customer Care Number
Call us : 1800-209-2151
Only for WhatsApp : 7506006010
Email us : support[AT]hamiltonindia.in
Contact Address :
Plot No. 20/ABCD,
Government Industrial Estate,
Hindustan Naka, Charkop,
Charkop Industrial Estate, Kandivali West,
Mumbai, Maharashtra 400067
Related / Similar Facility : Moha Customer Care Number, Email Address
Milton Shipping Policy
This Shipping Policy outlines the terms and conditions regarding the shipping of products ordered from our website milton.in (“we,” “our,” or “us”). Please read this policy carefully to understand our shipping practices.
Shipping Methods and Timelines :
We strive to ensure that your ordered products are delivered to you in a timely manner. The following outlines our shipping methods and estimated delivery timelines
Shipping Methods:
We partner with reputable shipping carriers to deliver your products safely. The specific carrier and shipping method may vary depending on the delivery address, product availability, and other factors. We will provide you with the relevant shipping information, including tracking details, once your order is shipped.
Delivery Timelines:
The estimated delivery time for your order will depend on factors such as the shipping method chosen, product availability, and the destination address. While we make every effort to deliver your products within the estimated timeframe, please note that unforeseen circumstances, including weather conditions and carrier delays, may affect the actual delivery date.
Shipping Costs :
Shipping costs are determined based on various factors, including the shipping method, package weight, destination, and any applicable promotions or discounts. The shipping cost for your order will be calculated and displayed during the checkout process. Please review the total cost, including shipping charges, before completing your purchase.
Order Processing and Tracking :
Once you place an order on our website, we will process it within 7 business days. During this processing period, we will verify your payment details, confirm product availability, and prepare your order for shipment.
Once your order is shipped, we will provide you with a tracking number or a tracking link via email. You can use this information to track the progress of your shipment through the carrier’s website. Please allow some time for the tracking information to be updated after receiving it.
Order Status and Support :
You can check the status of your order by logging into your account on our website. If you have any questions or need assistance regarding your order or shipment, please contact our customer support team. We will be happy to assist you and provide you with the necessary information.
International Shipping and Customs :
** For international orders, please note that additional customs fees, taxes, or duties may be imposed by your country’s customs authorities. These charges are separate from the shipping fees paid to us and are the responsibility of the recipient.
** It is advisable to contact your local customs office or review applicable customs regulations to understand the potential fees and regulations for importing products into your country.
Milton Refund policy
At Milton, we are committed to providing our customers with the highest level of satisfaction when shopping on our website. However, if you receive a damaged or defective product, please reach out to our customer care team for assistance. Our team will work with you to resolve the issue and, at our discretion, replace the product.
Cancellation Policy:
If you need to cancel an order before it has been shipped, please write to our customer support team at support[AT]hamiltonindia.in or call us on the provided phone number. The order will be cancelled, and a refund will be initiated within 24-48 business hours after the cancellation request has been received.
Returns Policy:
** Please note that return requests will only be considered for instances where a wrong or damaged product has been delivered.
** All return requests must be initiated through our website within 7 days of the delivery date. Customers can submit return requests via the ‘My Account’ section on our website.
** To qualify for a return or replacement, items must be returned in their original, undamaged condition, along with their original packaging.
** For the return or replacement request to be processed, customers are required to upload images of the invoice, the product, and its packaging at the time of the request.
** In the event of a defective or damaged item, we will promptly provide a replacement at no additional cost.
** However, to facilitate this process, customers must upload images of the invoice, a clear photograph of the damaged or defective product, as well as images of the packaging when submitting the return request.
** The item will be picked up by our logistics partner and delivered to our warehouse. The refund will then be initiated. The refund process may take up to 15 days after the product has been received by us.
** In the case of an incorrect/incomplete order, please contact us via email at support[AT]hamiltonindia.in or call us at the provided phone number within 72 hours of receiving the order.
Returns will not be accepted for:
** Damages caused by misuse
** Products with tampered packaging/product labels
** Incidental damage
** Products returned without all components
** Products returned in a condition different from their received state.
** Personalized/Customized Products
FAQ on Milton
What is covered under warranty?
The warranty for a product is counted from the date of its retail purchase. It includes any manufacturing defect in material and workmanship. However, it does not cover damages resulting from accidents, mishandling or tampering with the product.
Who do I contact in case of any query/complaint?
Our customer service team is available on 18002092151 between 10 AM – 5.30 PM. You may also write to us at info[AT]hamiltonindia.in for any complaints and sales.enquiry[AT]hamiltonindia.in for any product related query.
Does Milton provide home services in case of any complaints?
No, Milton doesn’t provide home services. However, you can contact its customer care and drop the product to the respective local dealer/distributor, and it’ll be taken from there by Milton’s team.
Where can one buy Milton Products?
Milton products are available widely across the country. Please call on our toll-free number – 1800-209-2151, to find the closest Milton dealer. Alternatively, the products are also available on online portals like Amazon, Flipkart, Snapdeal, Paytm, etc.
Are your products BPA free?
BPA stands for Bisphenol A. It is an industrial chemical used to make certain kinds of plastic and resins. It could seep into food or beverages from containers that are made with this material, and have adverse effects on human health. All Milton products are BPA-free, and FDA-approved as safe-for-use.