Company : Nova Nova
Facility Name : Customer Contact Number, Email
Industry : Online Shopping
Service / Product : Waffles, Chocolate & Confectionery
Website : https://www.novanova.in/pages/contact-us
Nova Nova Customer Contact Number
For Bulk orders, Corporate Gifting, Distribution enquiry or Queries regarding your order, please email us at: reach[AT]novanova.in
Contact number: +(91) 8433633273
Support Timings: Monday to Saturday from 11am – 8pm.
Nova Nova also sells its products on Amazon through its Authorized Distributor MPME Mart. In case you have any queries regarding your order on Amazon, you can reach them directly on Amazon or get in touch with us on reach[AT]novanova.in
Nova Nova Shipping Details
Since all products are freshly made to order, we dispatched them within 3-5 working days. Post that, it takes 1-2 working days for deliveries within Mumbai and 3-5 working days outside Mumbai.
** For any order queries, please mail us at reach[AT]novanova.in
** Standard Shipping Rate Applicable
** Credit Cards, UPI and Wallet payment options
** Cash on Delivery is available for orders above ₹499
Nova Nova Refund Policy
We are proud of the product we sell and hope that you like it as much as we do. The product cannot be returned once purchased. Refund is applicable only if product is received in damaged condition or wrong order is delivered. If the product is damaged or wrongly delivered, simply contact us within 2 days of shipment on reach[AT]wafflehouse.co.in for a replacement or 100% refund of the purchase price back to your account.
Please make sure to include:
** Your name Date of purchase
** The items you would like refunded
** The reason for the return (optional, but we’ve love to use your feedback to improve our products)
Please note:
** All cookies packets should be returned back to us in case of refund.
** Refunds are initiated within 3 days of notification. The amount of time it takes before the money is credit back to the customer’s account depends on the clearing cycle of the customer’s bank
Cancellation Policy :
Cancellations on orders will be considered if the request is made within 24 hours of placing an order.
Terms & Conditions of Nova Nova
** Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Nova Nova, a subsidiary of Brio Hospitality Private Limited, relationship with you in regards to this website.
** The website owners, including subsidiaries and affiliates, provide the information contained on the website or any of the pages comprising the website to visitors subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.
The use of this website is subject to the following terms of use:
** The Nova Nova website sells packaged food items such as Cookies, Chocolates and ready to eat Breakfast items. All content of this site are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
** You acknowledge, by your use of the website, that your use of Nova Nova website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of Nova Nova website, and that Nova Nova not be liable for damages of any kind related to your use of this site.
** The content of the pages of this website is for your general information and use only. It is subject to change without notice.
** This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
** Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
** From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
** For all multi-pack orders, Nova Nova reserves the right to substitute similar cookies based on stock availability.
** Nova Nova is not liable for any courier delay.
** Content of the pages of this website is for your general information and use only. It is subject to change without notice.
** Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
Entity Name: Brio Hospitality Pvt. Ltd.
Address: Evas Estate, Gala no 1, IB Patel Road, Off western express highway, Goregaon East, Mumbai – 400063
Grievance Officer Name: Satish Vemul
Grievance Contact ID: satish[AT]briohospitality.com