Organisation : Spandana Sphoorty Financial Limited
Service Name : Customer Support Number
Headquarter : Hyderabad
Industry : Finance
Service / Product : Micro Finance & Loan
Website : https://www.spandanasphoorty.com/customer-support
Spandana Sphoorty Customer Support
Toll Free Number – 1800-120-5519
E-mail: css[AT]spandanasphoorty.com
Corporate/Registered address :
Spandana Sphoorty Financial Limited
Galaxy, Wing B, 16th Floor, Plot No.1, Sy No 83/1,
Hyderabad Knowledge City,TSIIC, Raidurg Panmaktha,
Hyderabad Rangareddy, TS 500081 IN
CIN: L65929TG2003PLC040648
Phone Number : 040-45474750
Write email : contact[AT]spandanasphoorty.com
Spandana Sphoorty Grievance Redressal Mechanism
In case of any complaints / grievances, the Customers can make use of the following Grievance Redressal Mechanism set up by Spandana Sphoorty Financial Limited, as per the escalation matrix mentioned below :
Level 1 : Borrowers can approach the Branch Manager and report their complaint/grievance by filling out the Complaints Register.
Level 2 :
If the Borrower is not satisfied with the response received from the Branch Manager or if the issue is not resolved within five (5) days, the Borrowers can escalate the complaint/grievance to CSS
GRO:
Mr. Bipin Puthran (Grievances Redressal Officer)
Toll-Free No. 1800-120-5519
E-mail: bipin.puthran[AT]spandanasphoorty.com
(9.30 a.m. to 6.00 p.m. on working days – Monday to Saturday)
(Except 3rd & 4th Saturday).
E-mail: css[AT]spandanasphoorty.com
Level 3 :
If the issue is not resolved within fifteen (15) days from the date of escalation to HO, Borrowers can escalate the complaint/grievance to PNO:
PNO:
Mr. P Rahul Reddy (Principal Nodal Officer)
Contact: 93929 14441
E-mail: rahulreddy.p[AT]spandanasphoorty.com
Level 4 :
If the issue is not resolved (unattended/rejected) within ten (10) days of escalation to the Principal Nodal Officer, or if the customer is directly contacting customer care through the toll-free number instead of complaining through branches and is not resolved within thirty (30) days from the date raising the complaint, the customer can escalate the complaint/grievance to RBI Ombudsman or SROs.
Other Information :
** The Company will provide special attention to resolve the complaint relating to recovery practice.
** Additionally, to comply with the RBI Framework for compensation to customers for delayed updation/ rectification of credit information, the Company has taken all the necessary steps and has communicated the Nodal Officer details with all CICs.
** As per the framework, the credit information-related complaints are to be resolved within 30 days from the date of receipt of the complaint in this regard the Company shall forward the corrected particulars of the credit information to the CIC or complainant within twenty-one (21) days from the date when the Company was informed of the inaccuracy in the credit information, provide the Company and the CIC, collectively, an overall limit of thirty (30) days to resolve/ dispose of the complaint.
** In effect, this would mean that the Company would get twenty-one (21) days and CICs would effectively get the remainder of nine (9) days for complete resolution of the complaint.
Terms & Conditions of Spandana Sphoorty
This Website offers information relating to the company, it’s offerings, and related details. By accessing (browsing, view, click, form submission, etc.,) this Website, you agree to the terms set forth in this Agreement.
Customer Solicitation:
Unless you notify our third-party call center reps or direct [Spandana Sphoorty Financial Limited] company representatives, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations [Spandana Sphoorty Financial Limited] and its designated in house or third party call team(s).
Opt Out Procedure: We provide 3 easy ways to opt-out of from future solicitations.
1. You may use the opt out link found in any email solicitation that you may receive.
2. You may also choose to opt out, via sending your email address to contact[AT]spandanasphoorty.com.
3. You may send a written remove request to “Spandana Sphoorty Financial Limited
Galaxy, Wing B, 16th Floor, Plot No.1, Sy No 83/1,
Hyderabad Knowledge City,TSIIC, Raidurg Panmaktha,
Hyderabad Rangareddy, TS 500081 IN”.
Proprietary Rights :
[Spandana Sphoorty Financial Limited] has proprietary rights and trade secrets in the Products. You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by [Spandana Sphoorty Financial Limited]. [Spandana Sphoorty Financial Limited] also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.
Sales Tax :
If you purchase any Products, you will be responsible for paying any applicable sales tax.