Organisation : Shiprocket
Service Name : Customer Care Support Contact
Headquarters : Gurugram
Industry : Courier/Logistics
Service/ Product : eCommerce Shipping, Packaging
Website : https://www.shiprocket.in/contact/
Shiprocket Customer Care Support
Ring us up :
+91- 9711623070
Reach Us At :
support[AT]shiprocket.com
sales[AT]shiprocket.com
Registered Office Address:
Plot No. B, Khasra No. 360,
M.G. Road, Sultanpur, Gadaipur,
MEHRAULI, South , Delhi, 110030
Corporate Office Address:
Shiprocket 416, Udyog Vihar III, Sector 20,
Gurugram, Haryana 122008
Shiprocket Customer Grievance Policy
While we believe in providing you with the best experience, you can always tell us how we can improve our services. We’ll be more than happy to assist you.
LEVEL 1 : Customer support
Contact the Shiprocket customer care team & get an online resolution to your queries/complaints across channels, including chat. Our team will address your concern within 5 business days from receipt.
LEVEL 2 : Customer service escalation
If you feel like your concern is not addressed within the promised timeline, or you are dissatisfied with the response from Level 1, you can reach out to our escalation team. We will respond to you within 3 business days of receipt of your email.
Our Escalation Manager – Abhinav Singh
Email ID: escalation[AT]shiprocket.com
LEVEL 3 : Grievance Officer/ Nodal Officer
If your query remains unresolved, you can further escalate the matter to our grievance officer/ nodal officer with the details of your interaction with the escalation manager. We will respond within 3 business days of receipt of your email.
Our Grievance Officer/ Nodal Officer – Amit Dhawan
Email ID: grievance[AT]shiprocket.com
Shiprocket Refund & Cancellation Policy
** You may cancel your account at anytime by emailing support[AT]shiprocket.in
** Once your account is cancelled all of your Content will be immediately deleted from the Service. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so.
** If you cancel the Service in the middle of the month, you will receive one final invoice via email. Once that invoice has been paid you will not be charged again.
** We reserve the right to modify or terminate the KartRocket service for any reason, without notice at any time.
Fraud: Without limiting any other remedies, KartRocket may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the Site.
Note: No refunds are offered, even if a plan is canceled mid-month.
FAQ on Shiprocket
Could you please elaborate more on the profile milestone?
The profile milestone shows the percentage completion of your profile information on Shiprocket’s platform. To personalize our services for you, we need to know you better. Based on your responses, we’ll show you more relevant notifications about your account. Be the first one to know about new features, panel updates, and more. For more details check out our Profile Milestone tutorial on youtube.
What is a Transporter ID?
For high-value shipments above INR 50,000, sellers need to create an eway bill. To create an eway bill, you need to have a transporter id that is unique to every courier. Here are the transport IDs for our courier partners –
FedEx – 27AABCF6516A1Z3
Xpressbees – 27AAGCB3904P2ZC
Gati – 36AADCG2096A1ZY
Bluedart – 27AAACB0446L1ZS
DotZot – 27AAACB0446L1ZS
Delhivery – 06AAPCS9575E1ZR
Ecom Express – 07AADCE1344F1Z2
Can I ship internationally?
As per the guidelines of the government of India due to the ongoing lockdown, pickups are not available for international shipments.
Can I ship without a GST number?
A GST number is not mandatory for shipping with Shiprocket. But, the seller must conduct deliveries without it at their own risk.
How to do KYC?
Know Your Customer, commonly known as KYC, enables us to validate the identity of our customers. You only need to do this once as a first-time customer on our paltform.
To complete your KYC process, you must:
Enter your PAN number and upload supporting document proof.
Select the address proof and upload scanned copies of the same.
Please Note: The uploaded address proof must be the same as that of the billing address submitted with Shiprocket. You can also do KYC using the Aadhar based OTP system.
Do you also provide a packaging facility?
Yes, we offer an end to end fulfillment options for your products, where we store, pick, pack, and ship your products at the fastest speeds to the customers’ doorsteps. We offer free storage for 30 days along with processing rates starting at Rs 11/Unit. Head to the fulfillment section of our website to know more about it.
Do the courier partners carry items labeled as ‘Fragile’ more carefully?
Yes, the items marked as fragile are handled with care during shipping to avoid any unnecessary product damages. We also offer shipping insurance worth Rs 5000 on the items you ship with us.