Organisation : Lyra
Facility Name : Customer Care Number, Email
Head Quarters : Kolkata
Industry : Online Shopping
Service/Product : Bottom Wear, Lingerie, Active Wear, Sleep Wear, T-shirts & Tunics, Winter Wear
Website : https://mylyra.com/pages/contact-us
Lyra Customer Care Number, Email
Call at +91-9230774256
For Customer Care, mail at support[AT]mylyra.com
For Franchise Queries, mail at lux.ebo[AT]lux.ind.in
Corporate Office :
P. S. Srijan Tech Park,
10th Floor, DN-52, Salt Lake, Sector V,
Kolkata – 700091,
West Bengal, India
P: 033-49515151
Email: info[AT]mylyra.com
Registered Office :
39, Kali Krishna Tagore Street,
Kolkata 700007,
West Bengal, India
Lyra Shipping Policy
** Free shipping on all orders.
** We will notify you when your item ships and provide you with a tracking number for the appropriate carrier.
** All purchases are shipped from our own or third-party warehouses from various locations across India. We do not ship to any other country at the moment.
** Orders made within India will be processed within 1-3 business days. Shipping times vary depending on the carrier and circumstances that are outside of our control. Delivery period may be affected by the address for delivery.
** Order deliveries will be made by our own staff or third party courier and logistics companies usually between 10.30 am to 6 pm Monday to Saturday.
** Cash on Delivery feature is not available at the moment.
** Goods received need to be acknowledged upon delivery at the given address. We take no responsibility for the acknowledgment given by any alternative person other than the person ordering the product at the address mentioned while placing the order.
** Since the transactions are authorized by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order.
** We are not responsible for damage of products once the products have been delivered.
** All claims, if any, for shortages or damages must be reported to customer service within 2 days of delivery through the contact us page on the web store.
Gift Cards :
** Our gift cards are electronic.
** An email will be sent including a discount code of matching value.
** There is no shipping cost for gift cards.
Lyra Exchange & Return Policy
** The 30-days exchange & return policy of Lyra gives the customer an option to exchange or return products purchased on Lyra website for any reason within 30 days of receipt. However, all claims, if any, for shortages or damages must be reported to customer service within 2 days of delivery through the return request page on the website.
** All returns and exchanges must have original tags attached and be in original packaging, unworn and unwashed. No exchanges or returns will be accepted after 30 days from the date of receipt your package. Please contact us immediately at support[AT]mylyra.com for assistance in the process.
How to place an exchange/return request
Two ways to exchange/return the products:
Pick up: In most locations, we offer a free return pick up service. The customer will see a pickup option when the return request is submitted.
Self-Ship: If we don’t offer a pick up at your location, we will credit the shipping costs in the form of store credit provided the product meets the terms and conditions of the exchange & return policy. The customer should share the scanned copy of the courier receipt via email for validation.
Kindly address the package to the below address:
LUX INDUSTRIES LIMITED
28, B. T. ROAD, COSSIPORE, NEAR CHIRIA MORE,
KOLKATA – 700002, WEST BENGAL, INDIA
Refund :
** After we receive the returned product, we will do a quality check and once product passes the quality check, we will credit the amount in the original mode of payment within 7-10 working days.
** If the picked up product does not pass the quality check, we will ship it back to you.
Lyra Terms & Conditions
** The customer can exchange or return items purchased on Lyra website for any reason within 30 days of receipt of the item.
** Due to intimate nature of the product, panties cannot be returned. Please do contact us if you have size related queries before placing the order.
** The products bought during special sales, like Diwali, Black Friday, etc., cannot be returned.
** eGift cards and free gifts cannot be exchanged or returned.
** The exchanged/returned product must be unused and in their original condition with all original tags and product packaging intact.
** When free gifts/offers are associated with the purchases and the customer wishes to return the purchase, then the customer has to return the free products along with the purchased product.
** If the customer self-ships the returns, the shipping costs would be reimbursed in the form of store credit. However, the returns are subject to all the terms & conditions of the exchange & return policy. The scanned copy of the courier receipt should be sent via email.
** The reimbursement limit for self-shipping charges are Rs.99.
** Initial shipping and COD charges (if any) are non-refundable.
** Exchanges/Returns will be accepted only for products purchased on this website. We CANNOT process exchanges or returns that are purchased from a third party. If you run into issues with a product purchased through a different vendor, please contact your original point of purchase for their return policies.
** e-Gift cards/coupon codes issued against products returned carry a three months validity period and new e-Gift cards or coupons codes will not be reissued once expired.
** For information regarding exchanges, returns or damages, please email us at support[AT]mylyra.com during our business hours (Monday to Saturday, 10:30am to 6pm).
FAQ on Lyra
1. Do I need to create an account to place my order?
Yes, you will have to create an account to place an order.
2. I cannot complete my registration, what can I do?
You can mail us your queries at support[AT]mylyra.com.
3. How do I create an account?
Click “Login” at the top of the website or via the mobile menu on the right.
4. I forgot my password, what can I do?
By clicking on the ‘Forgot Password’ option under My Account, you can generate a request for a new password to be sent to your registered email-id or your registered mobile number. Please access the link to reset your password.
5. How can I add an address to my account?
You will need to enter your address during checkout which will be saved for future transactions. You can go to “My Account” section and “Add New Address” under “Address Book” section.
6. How do I know when my order has been confirmed?
You will receive an email notifying you when your order has been confirmed.
7. Do you deliver outside India?
We deliver only within India.
8. How safe is it to use Net-banking & Debit or Credit Card for payment on your website?
All transactions are protected and encrypted. We take pride in following the best security practices.
9. Does Lyra have any physical stores?
We do not have any physical store but we strive to give you the best experience through our online portal.
10. Can my products be shipped to an address different from the billing address?
Yes, you can get your products shipped to an address different from the billing address. All you need to do is fill in your desired address under ‘Shipping Address’ to get it delivered at the desired location.
11. Can I choose my delivery date?
Delivery dates cannot be selected or changed.
12. Can my shipping address be modified?
You can request for a change in the shipping address if the item has not been dispatched for delivery. Please email us at support[AT]mylyra.com and we shall be more than happy to assist you.
13. What are the shipping charges?
We provide free shipping on all orders.
14. What forms of payment are accepted for on your website?
All credit cards, debit cards and net banking are accepted.