Organisation : Asirvad Micro Finance Limited
Service Name : Toll Free Number 24/7, Email Address
Headquarter : Thrissur Kerala
Industry : Finance
Service / Product : Micro Finance & Gold Loan
Website : https://asirvadmicrofinance.co.in/
Asirvad Micro Finance Toll Free Number 24/7
Toll Free Number – 18002701146
Gold Loan Toll Free – 1 800-309-3055
Email Id – info[AT]asirvad.in
Corporate Address :
2nd Floor,
W-4/638, A Manappuram House,
P.O Valapad, Thrissur
Kerala-680567,
India.
Related / Similar Customer Care : IFIN Customer Care Number, Email, Branch Address
Asirvad Micro Finance Office Address
REGISTERED OFFICE :
9th floor,
No 9, Club House Road, Anna Salai,
Chennai-600002,
Tamil Nadu.
Tel: 044-35298100
The Grievances Redressal Officer :
Ms. Remya P R
Asirvad Micro Finance Limited,
No: 9, 9th Floor,
Club House Road,
Anna Salai, Chennai -600 002.
0487 2224644
+91 6382615504
grievances[AT]asirvad.in
TAT for Grievance:- 10 to 15 Days from the date of complaint registered. Redressal of Grievance related to Outsourced Service :- 30 days.
Escalation to Principal Nodal Officer
If not resolved within 15 days at GRO level, please contact
Mr. Joshy KG,
+91 93459 60630
pno[AT]asirvad.in
MFIN Toll Free : 1800-102-1080
Sa-dhan Toll Free : 011-47174418
Asirvad Micro Finance Grievance Redressal
1. AMFL will have robust borrower grievance redressal mechanism in safeguarding the interest of the borrower by way of efficient borrower complaint management system in an effective and timely manner.
2. AMFL will clearly communicate and display the name and details of customer grievance redressal in branches, divisional offices, HO office, loan documents and other communication forums (company website etc.) along with nodal officer details.
3. AMFL have a dedicated grievance officer from HO who can be reached at the contact details provided on each borrower’s loan passbook. This will ensure that disputes and grievances are heard and resolved within reasonable period of time.
4. AMFL have a dedicated mechanism for redressal of recovery related grievances, AMFL will involve Internal Audit and Vigilance team to directly assess such grievances.
For clarifications or Complaints, the Borrower can contact the Grievance Redressal management on Toll Free No. 1800 270 1146 or by Post at Asirvad Micro Finance Ltd. CINU65923TN2007PLC064550 9th and 10th Floor, no 9, Club House Road, Anna Salai, CHENNAI 600002 or by email to grievances[AT]asirvad.in.
Customers are advised to provide the details of their centre number, branch, and nature of complaint they had, and the receiver gives a specific turnaround time to close the customer queries based on the nature of the call. A primary turnaround time of 7 to 14 days has been defined in this model to close the customer query/Complaint.
In situations where the complaint is not resolved with 15 days at GRO level, the customer can escalate the same to Principal Nodal Officer (PNO) of the company by writing a letter to AMFL Corporate Office (Asirvad Micro Finance Ltd.,9th and 10th Floor, no 9, Club House Road, Anna Salai, Chennai 600002) addressing the Principal Nodal Officer (PNO) or by sending an e-Mail to pno[AT]asirvad.in or by contacting in mobile number (+91) 9710931215 (9:00 am to 5:30 pm).
Any customer complaint/suggestion which reaches AMFL needs to be addressed and closed within the above process of grievance in a span of 1 month – failing to which the customer could raise the issue with the regulatory authorities.
Internal Ombudsmen :
As per the RBI circular CO.CEPD.PRS.No.S874/13-01-008/2021-2022 dt. November 15, 2021 company has appointed internal ombudsmen for grievance redressal w.e.f.April 1 st 2022. In case the complaints routed through the opinion of (partly/fully rejected by AMFL) the opinion/remarks of the Internal Ombudsman will be shared with the customer along with closure communication with the customer.
MFIN Grievance Redressal:
If the customer is not satisfied with the grievance cell and Appellate Authority’s response to the query/complaint, customer is free to raise the complaint with the monitoring board of Microfinance Industry – Microfinance Institutions Network (MFIN) toll-free number 1800 1021 080.
OR
can raise the complaint with RBI
If the complaint is not resolved within one month the Customer can approach “The General Manager, Reserve Bank of India, Department of Non-Banking Supervision, Chennai Regional Office, Fort Glacis, 16, Rajaji Salai, P.B. No.40, Chennai-600001, Tel: 044-2536 1490/ 2539 9222, Fax: 044 2539 3797 Email: dnbs[AT]rbi.org.in”.