Organisation : KERAFED
Facility Name : Customer Care Services Number, Email Address
Head Quarters : Thiruvananthapuram
Industry : Online Shopping
Service/Product : Kera Coconut Oil, Desiccated Coconut, Milk Powder, Keragem Kesamrith, Baby Care Oil
Website : https://kerafed.com/customer-care/
KERAFED Customer Care Services Number
0471-2320504, 2321660, 2326209, 2321046, 2322736
+91 6282900669
kerafedmktg[AT]gmail.com
KERAFED,
Water Works Compound,
Vellayambalam, Vikas Bhavan (P.O),
Thiruvananthapuram (Dist),
Kerala State, India. PIN – 695 033.
Related / Similar Customer Care : Galwaykart Customer Care Number, Email ID
Shri. Saju K. Surendran IES
Managing Director
Off: 0471-2326107 (D)
Mob: 97114 33050
E-mail: md[AT]kerafed.com
Smt. Sunitha.L
Deputy Secretary to Govt. & Senior Administrative Officer
Office: 0471-2320504, 2322736
Mob.9446375307
E-Mail : kerafedadmn[AT]gmail.com
Smt. Sheebabeegom.S.K
Deputy Secretary to Govt. & Senior Finance Officer
Office: 0471-2320504
Mob: 9400572959
E-Mail : kerafedacts[AT]gmail.com
Manager (Finance)
Off: 0471- 2320504
Mob:
E-Mail : kerafedmf[AT]gmail.com
Shri.ManojKumar.K.C
Marketing
Off: 0471- 2320504
Mob: 8921105578
E-Mail : kerafedmktg[AT]gmail.com
Shri. Vishnu V. N
Manager Projects
Off: 0471-2321660, 2320504
Mob: 9447955110
E-Mail: kerafedproj[AT]gmail.com
KERAFED Branch Office
Bombay :
B.407, Bhairav Apartment
Andheri(W) – 400058
Phone : 0471 2321660
Email : kerafedkply[AT]gmail.com
Calcutta :
Keshowjee Chambers
Unit No.3, Second Floor 3A,
3A, Pollock Street, Calcutta – 700001
Phone : 0471 2321660
Email : kerafedkply[AT]gmail.com
Delhi :
Mayur Vihar phase3 – Delhi
Phone : 9315525055
Email : delhikerafed[AT]gmail.com
Kerafed Regional Office (South) :
Shri. Midhun Murali
Regional Manager – i/c
9495631529
Location :
Anayara World Market, Anayara P.O.
Thiruvananthapuram Dist, Kerala,
Pin – 695 029
Ph : 0471 – 2741507
Fax: 0496 – 2653575
Email : kfdrosouth[AT]gmail.com
Kerafed Regional Office (Central) :
Shri. M. R. Krishnakumar
Regional Manager i/c
9847364324
Location :
“Chaithanya”, Bldg. No.CC-29/1298A,
Valiyamadom, Vyttila.P.O, Kochi, Kerala,
Pin – 682 019
Ph : 0484 – 2301450, 2301490
Fax: 0484-2301490
Email : Kerafedroc[AT]gmail.com
Kerafed Regional Office (North) :
Shri. Ajay Alex
Regional Manager
Location :
KSHB Complex, Eranhipalam.P.O.
Kozhikode Dist, Kerala,
Pin – 673 006
Ph : 0495 – 2762960, 2762970,2762980
Fax: 0484-2301490
Email :
kerafedron[AT]yahoo.co.in
kerafednz[AT]gmail.com
Kerafed Shipping & Delivery Policy
** For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.
** For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
** Orders are shipped within 6-8 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
** KERAFED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 6-8 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
** Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9847957049 or order[AT]kerafed.com
Kerafed Refund & Returns Policy
KERAFED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy:
** Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
** KERAFED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
** In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
** In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
** In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
** In case of any Refunds approved by the KERAFED, it’ll take 9-15 days for the refund to be processed to the end customer.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.