Company : Carlton Overseas Private Limited
Head Quarters : Gurgaon
Industry : Shoes Shopping
Service / Product : Men, Women,kids shoes, Accessories,Hand bags,etc..
Website : www.carltonlondon.com
Customer Care :
Shipping Policy :
** We, at CARLTON London know how important it is to receive your purchased products in the finest condition and also at your expected time,
** so we use a large network of couriers to deliver your products to you in the quickest time possible, though approximate shipping time is 5-6 days from the day of order.
** For an order of value Rs.799 and above, the order will be delivered at your door step free of cost within India.
** For an order below value of Rs799, a standard shipping charge of Rs.100 will be applicable within India.
** The whole order amount including shipping charges will be refunded if the order is cancelled, lost or undelivered to your preferred location.
** Shipping charges will not be refunded if you cancel a part of the order.
** Original shipping charges will not be refunded if you return an order delivered to you.
** If you self-ship the products you want to return, the shipping charges will be reimbursed based on Carlton London return policy
Customer Care Number :
Amritsar : 0183-6600307
Chandigarh : 0172-4610131
Gurgaon : 0124-4017094
Ludhiana : 0161-4616446
Delhi : 011-24697319, 320
Vasant Kunj : 011-46678312
Jawahar Nagar : 011-47001638
Noida : 01204232826
Mohali : 07250167417
Jaipur : 0141-2728292
Ludhiana : 0161-4624446
Cancellation Policy :
** Cancellation by Company
** We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel.
** The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Cancellation by the Customer :
** In case you wish to cancel the Order, please contact our Customer Support within 24 hours of having placed the order or mailing us at support@carltonlondon.com.
** We will not be able to cancel the order if it has been processed (shipped) by us.
** Carltonlondon.com has the full right to decide whether an order has been processed or not.
** The customer agrees not to dispute the decision made by carltonlondon.com and accept carltonlondon.com decision regarding the cancellation.
Returns policy :
** Carlton London online sales model is designed to give its customer the comfort of shopping online without going through any hassles and takes care of the returns that may arise due to sizing issues or unknown defects.
** Please note that item(s) purchased via carltonlondon.com can only be returned online.
Online Application form :
** Within 24 hours of the receipt of the product, you have to notify our customer care department by filling a simple online application form “Returns” which explains the reason of return along with other key information for us to understand your return.
** Our customer representative shall call you to authorize the “return” of the purchased product.
** There are certain principles that we follow through our return policy, which we have clearly highlighted in the following steps
Return of Goods :
** Carlton London’s 30day returns policy gives you an option to return items purchased on carltonlondon.com for any reason within 30 days of receipt of the item.
** We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
** Once the return order is received at our location we shall investigate the condition of the receipt of the order.
** After complete quality analysis of the received product,if the product qualifies as unused and undamaged we shall refund the complete money back to the customer.
** We don’t offer a reverse pick up at your location; you have to ship an item back to us.
** In such cases, we will credit your cash back account with Rs.100 to cover your cost of shipping the product back to us.
Refund :
** We will refund the money once we receive the product in its original nature/condition.
** The refund shall be made through cheque; generally this process takes 10-15 days of time.
Exchanging an Order :
** At Carlton London we are unable to do any exchanges.
About us :
Carlton London is a UK Based Brand offering exciting Fashion and Accessories for men, women and children .The Brand first established in the East End of London in 1992.Specializing in trendy work wear for the fashion conscious Man or Woman at work, today work wear continues to be part of our signature collection.Luxurious and sophisticated, Carlton’s court shoes are beautifully designed in each season’s key styles.At Carlton London we develop a distinctive line of fashion forward styles keeping the focus on quality and comfort. The accessories range of handbags, wallets, Belts for men and women further compliments the footwear.