Organisation : Kerala Vision Broadband Limited KVBL
Facility Name : Customer Care Contact
Head Quarters : Thrissur
Industry : BroadBand
Service/Product : Broadband Connection
Website : https://www.keralavisionisp.com/contact
Kerala Vision Broadband Customer Care Contact
Thrissur : 0480-2080002
Calicut : 0495-2080002
Thiruvananthapuram : 0471-2080002
Send Queries and Enquiries to : hello[AT]keralavisionisp.com
Send Finance Related Queries to : depot[AT]keralavisionisp.com
Contact us :
Kerala Vision Broadband Limited
Uzhaloor Temple Road, South Thoravu,
Puthukkad,Thrissur-680301,
Kerala
REGISTERED OFFICE :
Kerala Vision Broadband Limited
Uzhaloor Temple Road,
South Thoravu,
Puthukkad,Thrissur-680301,
Kerala.
ADMINISTRATIVE OFFICE :
Kerala Vision Broadband Limited
1st Floor, 142-H 1A COA Bhavan,
Thoundayil Road,
Panampilly Nagar, Kochi – 682036,
Kerala
PROJECT OFFICE :
Kerala Vision Broadband Limited
Uzhaloor Temple Road,
South Thoravu,
Puthukkad,Thrissur-680301,
Kerala
Features of Kerala Vision Broadband
** High Speed Internet
** System Security
** Uninterrupted Service
** Latest Technology
** Unlimited Plans
** Live Customer Support
CUSTOMER COMPLAINTS & ESCALATION :
** For normal complaints and direct support, Customers may contact the Local Cable Operator in their area to any support. The Local Cable Operator shall have the duty to assist the customer in case of any Network issue on his premises. The Customer also can contact the customer care number for remote support.
** The Customer can also raise their complaint in the portal keralavisionisp.com/contact or submit the issues as per the escalation matrix provided in therein. If required. KVBL Customer Support team will call back the Customer and resolve the issues within period of a maximum 72 Hrs.
** In case of technical complaints, Customer Care shall forward the complaints to the local operator to get the complaints resolved. In case of other complaints, Customer Care shall adopt the necessary steps in resolving such complaints.
** On getting the complaints our redressal team shall contact you within reasonable time . If the call for resolution of the issue, is left unattended by the subscriber/customer for three successive times or if the Customer reschedules the visit or calls back for more than 3 attempts, then the ticket will be nullified and the dispute shall be deemed to be resolved.
** If the customer issues continue or are not satisfied even after 3 days of raising tickets, the customer shall prefer the appeal to the appellate authority by mail to appellateauthority[AT]keralavisionisp.com or by contacting the authority as per the details provided on the website. Such appeal shall refer to the ticket number issued by KVBL customer care. If no appeal is preferred the issues shall be deemed to be resolved.
** Apart from these escalations, the customer may opt for an additional redressal mechanism established by KVBL under the mediation program. To opt for the same the customer shall send an e-mail in the prescribed format provided hereunder, stating the issue along with substantiating proof thereof, to hello[AT]keralavisionisp.com and/or to the address: Kerala Vision Broadband Limited, Uzhaloor Temple Road, South Thoravu, Pudukad, Thrissur – 680301, Kerala. On getting the mediation request KVBL shall allocate an officer for dispute resolution by mediation.
FAQ on Kerala Vision Broadband
How to Activate OTT Service?
Ans: Available OTT Platforms:
** HotStar
** SonyLiv
** SunNXT
** Zee5
** Alt Balaji
** Lionsgate
** Raj TV
** iStream
** Fancode
** Shorts TV
** Playflix
** Nammaflix
** Dollywood
** Distro
How to access the Hotstar :
1. Download and install the Hotstar Application to view the content by using this link. play.google.com/store/apps/details?id=in.startv.hotstar
2. After the installation, login with your mobile number which has been registered at your Kerala Vision Broadband Account.
How to access the remaining 13 OTT Platforms :
1. By using an application, it is possible to access the above-mentioned remaining 13 OTT Platforms except Hotstar.
2. Click on the following link to get the OTT Application. play.google.com/store/apps/details?id=com.ht.ottplay
3. After the installation, login with your mobile number which has been registered at your Kerala Vision Broadband Account.
4. It is required to install the “Sun Nxt” and “Zee5” applications to view the same. Please don’t register again by login into these applications. Instead, use the previously installed application (Mentioned in step 2) to access the “Sun Nxt” and “Zee5” and hence the corresponding Apps for these platforms will get started and able to view the program.
5. Now you can view all the 13 OTT platforms through a single application.
How to get a new broadband connection?
Ans: Kindly contact your nearest Kerala Vision Cable TV operator or contact our customer care
After the confirmation from Operator, the following documents need to be submitted along with CAF
1. Address Proof: Photocopy of ANY ONE of the following
Ration card
Latest society or water bill
Latest BSNL bill
Property tax or IT returns
Aadhar, Voter ID, Driving License
Proof of Address of existing company (Certificate of Incorporation)
GST Certificate
Municipality/Cooperation/ Panchayat Registration Certificate
2. Photo Identity: Photocopy of ANY ONE of the following
Passport
Voter’s ID card
Driving license
PAN card
How to recharge, renew or change the Internet Package
Ans: Kindly contact your Keralavision Operator or renew online from Self-care portal keralavisionisp.com/contact
How do I lodge complaint?
Ans: If you are facing service, billing or connection related issues, contact your operator or login to our keralavisionisp.com/contact and register a complaint or contact our customer care
How to check my data usage?
Ans: Login to our self-care portal with the username and password received to your registered Mobile number.