Organisation : Rentickle (AVA Lifestyle Products & Services Pvt Ltd)
Service Name : Customer Care Number & Email ID
Industry : Furniture, Appliances
Service/Product : Rent A Bed, Bedroom Storage, Tables & Chairs On Rent, Sofas On Rent, Microwave, Washing Machine, Air Coolers
Website : https://www.rentickle.com
Rentickle Customer Care Number
Email us : care[AT]rentickle.com
Call us : 1800-270-1950 (Between 10:00 – 20:00)
Still not satisfied?
** In the rare event when you are still dissatisfied with the resolution provided, please raise your concern to our Customer Experience Head Shefali Ahuja at escalations[AT]rentickle.com. Please note that if no contact has been made with Customer Care Representative, before escalation, the issue will be forwarded to a Customer Service Representative.
** In order to ensure that we are able to address your query effectively, please quote the Order No.
** The HOD Customer Experience will review the grievance and respond within 1 business day.
Rentickle Return & Refund Policy
** In the unlikely scenario wherein any product delivered by Rentickle is found to have manufacturing defect, the customer shall have the option to return the product within 48hrs of delivery and seek another product or seek refund of the amount paid by him/her.
** Please note that in case a manufacturing defect develops after the expiry of the initial 48hrs period (but within the term of the contract), Rentickle shall replace the product with another one however, refund shall not be applicable.
** Rentickle undertakes to replace the defective product(s) within 7 business days of receipt of information from the customer.
** In case the customer has asked for a refund within 48hrs of delivery , the same shall be processed within 7 business days from the receipt of intimation by the customer. The refund shall be processed through the same means by which the payment was made.
Can I return few items or entire order if I do not like items at the time of delivery?
Only items with major defects or non-functionality will be taken back at the time of delivery. No item will be taken back on the basis of dimensions as all the dimensions are mentioned on the website and customer is very well aware of the dimensions before placing an order.
However, some genuine issues can be discussed over a call and we might take items back but only if pointed out at the time of delivery. Rentickle team will leave your premises when you are completely satisfied, however, once the team leaves your premises, such issues will not be entertained.
What is the process of relocation?
We provide relocation facility within the city only. You are requested to intimate us via call/chat/email at least 15 days prior to the preferred date.
FAQ on Rentickle
What is the process of renting from your website?
** You can browse through our website, choose individual item(s) and/or our pre-defined packages,and Add the selected item(s) to your cart.
** After the completion of your product selection, you are required to pay refundable deposit (2 month’s rentals in most cases) and shipping charges (on the basis of your location).
** Upon completion of step 2 above, you will be asked to send us certain documents on the basis of email sent to you. After receiving all the necessary documents, our representative will perform the credit check and call you to fix a convenient time for delivery once the material is ready.
** Our representative will come to deliver and install the item(s) at your place and you will have to execute the contract and hand over ECS/NACH (for the remaining months of the contract).
Do I need to sign any contract? What documents are required from my side?
Yes, you will have to execute a contract/Agreement with us at the time of taking over the possession of the rented item(s). The contract will contain all the terms and conditions of the renting arrangement. We will also require the following documents from you prior to delivery of the item(s):
** Copy of PAN Card.
** Salary Bank Statement for last 6 months.
** Address Proof: Copy of Rent Agreement/Passport/Voter I card (an affidavit in case none is available).
What if I do not have few documents?
You may please contact us through phone at 1800-270-1950 or drop us an email at care[AT]rentickle.com. Our representatives will do their best to help you out.
What is the minimum period for rent for any item? Can I cancel my order in this period?
All items have a pre-defined minimum period or tenure of rent (the period may vary depending upon the nature of the item). The minimum period is defined for each item at its check-out page.
Please note that we need you to honor the commitment to retain and pay the rentals for this minimum period to cover various administrative and incidental costs attached with renting of such items. In case you cancel your order within this period, you will be liable to pay the rentals for the duration of the shortfall.
What are your delivery charges?
Rentickle delivers and sets up your home on all days of week. We offer FREE HOME DELIVERY for all orders in Gurgaon, Manesar, Faridabad, New Delhi, Noida, Ghaziabad, Hyderabad, Bengaluru and Pune.
When and where do you usually deliver?
We are currently delivering in all areas within Delhi, Gurgaon ,Noida, Faridabad and Hyderabad, Bengaluru and Pune. Given the fact that most of our items are made to order, we usually take 3-5 days to deliver your items. However, the delivery timelines may vary depending upon the kind of items ordered.
What if I need it urgently and out of Delhi, Gurgaon ,Noida, Faridabad, Hyderabad, Bengaluru and Pune.?
We currently do not provide this service outside Delhi, Gurgaon ,Noida, Faridabad, Hyderabad, Bengaluru and Pune. Also, the delivery timelines are based on the time taken by our staff to make the items that have been ordered by you, hence its very difficult to reduce the delivery timelines.
What happens if I am not at home at the time of delivery?
Deliveries are handled by our logistics partners and for each delivery we have to pay them delivery charges. After you place the order, our representative will give you a call to book a delivery slot.
What if my apartment/house does not have a lift?
We carry ordered items through stairs only till 1st floor. There are extra charges if your apartment/house does not have lift or does not let tenants use the lift for shifting. You are requested to ascertain these charges with our representatives at the time of booking the delivery slot.
Who deals with labor union and transport union issues?
Rentickle deals with transport union at loading and unloading area. However if there are labor union issues at your location and they do not allow us to unload at your place, you have to deal with them. In worst case, we will take the items back without delivering and logistics cost will be charged to customers.
Can I add new items to my existing order?
You can’t add items to your existing orders once the order is placed. In such a case, you will have to place a fresh order with us for the remaining items which may be delivered to you at the same time.