Organisation : Gozocabs Gozo Cabs
Facility Name : Customer Care Helpline Number
Head Quarters : Gurugram
Industry : Cab Booking
Service/Product : Taxi Booking Service
Website : https://www.gozocabs.com/contactus
Gozocabs Customer Care Helpline
24×7 Customer Care Helpline : +91 90518 77000
Email : info[AT]gozocabs.com
Contact us :
Gurugram :
F – 210, UGF, Sushant Shopping Arcade,
Sushant Lok Phase-I,
Gurugram, Haryana-122001.
Kolkata :
Signet Tower, 4th Floor,
DN-2, Sector-V, Salt Lake,
Kolkata, West Bengal-700091.
Gozocabs Cancellation Policy
** We have designed our cancellation policy to enable customers to have the most flexibility and convenience in travel. You may cancel your booking with us any time before your scheduled date and time of pickup.
** This may be done using the Gozo Mobile App / Website by logging with your registered credentials or by calling us anytime on the 24×7 Customer Care Helpline +91 90518-77-000.
** In your booking confirmation, we indicate that your booking may be cancelled for Free (no cancellation charges apply) if you cancel before a certain date and time. This signifies your “Free Cancellation period”.
** If you choose to cancel a booking, please do so before the end of your “Free Cancellation period”. Once your “Free cancellation period” has ended, cancellation charges shall be applicable for the booking.
** Depending on when you cancel your booking after the end of your “Free cancellation period”, your cancellation charges may vary.
** Our cancellation charges enable us to compensate our taxi operators for their incurred and opportunity costs of holding the vehicle reservation in place for your convenience.
** We try to provide you vehicle and driver information as quickly as the vehicle & driver is allocated to your reservation. However, we request that you only access car & driver information that is made available to you if you are absolutely certain of your travel plans.
** The “Free cancellation period” for your booking shall end as soon as you have accessed car & driver information on our platform.
** We do provide you fair warning when you try to access this information, however you agree that you shall be liable for applicable cancellation charges if you cancel the booking after accessing car & driver information for your booking.
** We provide you complete transparency the applicable cancellation charges and how the applicable cancellation charges vary in the time windows from the time you create your booking order until the start time for your trip.
** You agree to be be liable to pay the the applicable Cancellation Charges for your booking order in accordance with the details mentioned in your booking order confirmation.
** If you cancel your booking and if we owe you any balance amount after we deduct all applicable cancellation charges, then such balance amount, if any, shall be credited to your Gozo account within 8 working days.
** If you have a cash amount balance in your Gozo account, you may request for it to be transferred to your bank account or use it to create a new booking at any time.
** If you utilized our support facilities for the creation of your booking order, we have included the cost of providing such support as part of your booking order.
** Upon cancellation of such a booking order, the support facility charges shall not be refunded and instead will be retained by us in addition to any cancellation charges that apply to your booking order.
Gozocabs Refund Policy
** In the event of cancellation of your booking, we shall be issuing you a refund of the entire amount paid to us in advance for the given booking less applicable cancellation charges and any applicable support facility charges.
** To request a refund, simply contact us with your booking details within thirty (30) days of your purchase. Please include your Booking ID (sent to you via sms and email after booking).
** Optionally, please tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our offering and quality of service.
** Refunds are usually processed within 21 days from the date of request and is limited to the amount paid to us in advance for the given booking.
** Refunds are subject to Cancellation charges, if applicable (for details please refer to our Cancellation Policy above).
FAQ on Gozocabs
How many people can travel per taxi?
Our seating configurations are listed when you are making a reservation. We typically list seating capacity as X +1 where X = number of passengers and the +1 is the chauffeur / driver
When will I receive Driver & Cab details?
We try to allocate the cab and driver as soon as possible. Please check your reservation confirmation email. In there you find a “Live booking updates URL”. As soon as your cab and driver are allocated, the details become visible there. In anycase, the details are made available to you well ahead of your time of travel
Do your cabs have Fast Tag so that we can move through the highway toll booths without having to stop?
Many of our cabs are equipped with Fast tags but its not the case on all our cabs. Our cabs that ply on common highway routes tend to be equipped with Fast Tag but we cannot promise or commit to this being the case for all Gozo cabs
Does your app support in-app messaging between the customer and the driver.
Currently we do not support in-app messaging between the customer and the driver. We do have support for in app messaging between the driver and Gozo dispatch team but direct messaging between the customer and driver is not support. For our customers, who are traveling and have international phone numbers, you can always chat with our 24×7 support team via the gozo website and they can assist you with contacting your driver.
Does the driver have GPS to track the route?
Most of our drivers do use GPS to track the route but it is not implemented compulsorily. But customers can track their route through Google Map as we use that to track locations. Moreover, we have 24*7 customer service over web chat & call, customers can contact us for any doubts they have.
Will the driver wait if the flight gets delayed or if I get late due to some unforseen circumstances after landing
The driver will surely wait for you provided you have shared the flight number and arrival time in the booking so that the driver can monitor your flight arrival time. There are no waiting charges up to first 30 minutes after that per minute waiting charges as listed in your booking confirmation shall apply.
Do you provide A/C (Air conditioned) cars?
We provide only A/C cars. The A/C system is expected to be always working during the trip. The only exception is for trips to hilly areas where the A/C needs to be turned off for driving in hilly region to prevent overload on the car engine.