Organisation : Zuno General Insurance Limited
Facility Name : Customer Support Toll Free Number
Head Quarters : Mumbai
Industry : Insurance
Service/Product : Car, Bike, Health Insurance
Website : https://www.hizuno.com/contact-us
Zuno Customer Support Toll Free Number
Call us :
Toll Free – 1800 12000
Paid Landline – 022 423 12000
Senior citizen – 022 423 12001
Issuing/Corporate Office – +91 22 4272 2200
Grievance Redressal Officer – +91 22 4231 2022
Dedicated Toll-Free Number for Grievance – 1800 120 216216.
Email address :
support[AT]hizuno.com
seniorcitizen[AT]hizuno.com
Corporate Headquarter :
Zuno General Insurance Limited
2nd Floor, Tower 3, B Wing, Kohinoor City Mall, Kohinoor City,
Kirol Road, Kurla (W), Mumbai 400070,
Contact Number 022 4231 2000
Zuno Branch Offices Address
Ahmedabad :
Office no. 503, 5th Floor, 3rd Eye Vision,
Opposite Shivalik Plaza, Near IIM, Panjara Pol,
Ahmedabad, 380009,
Contact Number 8976724840
Bangalore :
Kamala Arcade, 1st Floor, New no – 71 (Old no. 88/A),
26th Main 37th B cross, Jayangar, 9th Block,
Bangalore-560069
Chennai :
Florida Towers, 1st floor 138/30,
Nelson Manickam Road,
Chennai-600029
Delhi :
Flat No -1111, Ashoka Estate, Barakhambha Road,
New Delhi – 110001,
Contact Number 8976724841
Goa :
Ambrosia Corporate Park, 202/203, 2nd Floor,
EDC Complex, Patto Plaza, Panaji,
Goa – 403001
Hyderabad :
# 201, 2nd Floor, 7-1-59/2 & 59/6, Mandhana Towers, Ameerpet
Hyderabad 500016 Telangana,
Contact Number 8976724843
Kolkata :
Unit no. 88, 8th Floor, Chitrakoot Building, 230-A, A.J.C. Bose Rd,
Kolkata 700 020,
Contact Number 9038003037
Pune :
507, Deron Heights, 270/1/23, Baner,
Pune 411045,
Contact Number 9028056159
Zuno General Insurance Grievance Mechanism
** In case of any Grievance of the Complainant sent in a written communication to the Company at any of the touch points as mentioned, shall be addressed within 14 days of the receipt of the complaint. The Company is committed to extend the best possible services to its customers.
** If you are not satisfied with our services and wish to connect with us , please feel free to call our 24X7 Toll free number 1800-12000 or 022-42312000 (tolled) or you may email to the customer service desk at support[AT]hizuno.com.
Escalation Level 1 :
** For lack of a response or if the resolution still does not meet your expectations, you can contact our Grievance Cell on 1800-120-216216 or write to grievance[AT]hizuno.com . After investigating the matter internally and subsequent closure, we will send our response within a period of 7 days from the date of receipt at this email id.
Escalation Level 2 :
** For lack of a response or if the resolution still does not meet your expectations, you can write to the Grievance Redressal Officer at grievanceofficer[AT]hizuno.com or call us at 022-42312022 After examining the matter, we will send you our final response within a period of 7 days from the date of receipt of your complaint on this email id.
Escalation Level 3 :
** If you are not satisfied with the response or do not receive a response from the Company, within 14 days of your complaint, you may approach the Grievance Cell of the Insurance Regulatory and Development Authority of India (‘IRDAI’)/(Bima Bharosa) on the following contact details: IRDAI Grievance Call Centre (IGCC) TOLL FREE NO: 155255 Email ID: complaints[AT]irda.gov.in Register online at irdai.gov.in/igms1/.
** Address for communication for complaints by fax/paper: Consumer Affairs Department Insurance Regulatory and Development Authority of India Sy. No. 115/1, Financial District Nanakramguda, Gachibowli, Hyderabad – 500032.
Escalation Level 4 :
** In case you are not satisfied with the response provided by the company or no response is received, you may approach the Insurance Ombudsman in your region for the resolution post 30 days from the date of registration of the complaint. Details of the Insurance Ombudsman Offices are available on below link cioins.co.in/ombudsman.