Organisation : Plum Goodness
Facility Name : Customer Care Number, Email Id
Head Quarters : Thane
Industry : Online Shopping
Service/Product : Skincare, Body care, Makeup, Hair care, Baby care
Website : https://plumgoodness.com/pages/contact-us
Plum Goodness Customer Care Number, Email Id
Call : 75064-96604
Email : hello[AT]plumgoodness.com
Opening Hours : Monday to Sunday: 10:00 am- 6:30 pm
Address :
1st floor, lodha i-think techno campus,
a wing, chirak nagar,
thane maharashtra 400607
Grievances :
Grievance Officer Name : ms. shraddha sharma
email id : grievance.officer[AT]teampureplay.com
Mobile Number : +91750-649-6604
Related / Similar Customer Care : Maccaron Customer Service Support
Plum Goodness Shipping Policy
Your order usually will ship within 24-48 hours. In rare circumstances, we may take a little longer to ship your order. The usual transit time is a maximum of 3 to 4 days but it can get shorter or longer depending on transit conditions.
To track your order:
** On the Plum Goodness website : Go to Track here
** On the Plum Goodness app: Go to “my profile” > Click on “my orders” > Select “track order option”
** On WhatsApp: Send a “Hi” on WhatsApp to +91-750-649-6604 > Select “Order query” > Select “Track my order”
** In case of any delay, we will keep you informed.
Note: All our prepaid orders are OTP-verified deliveries. We request you not to share the OTP with the delivery agent unless you receive the order.
Plum Goodness Cancellation Policy
** Your order can be cancelled if it hasn’t been shipped yet. The order can be cancelled through the Plum Goodness website, the the Plum Goodness app or WhatsApp.
** On the the Plum Goodness website – Click on the menu bar (the 3 lines on the top left corner) > Click on “help” > Click on “cancel order”.
** On the the Plum Goodness app – Go to “my profile” > Click on “my orders” > Select the” cancel order” option .
** On WhatsApp – Say “Hi” and send it to +91-750-649-6604 > Select “Cancel order”. Once the order is cancelled, you will receive a confirmation email and SMS.
** Once a cancellation request has been accepted, money will be refunded to the source of payment, within 3-5 business days. To confirm the refund status, we request you to check your bank statement/source of payment.
Note: The order cannot be cancelled once it’s dispatched. However, you can deny the Plum order once it reaches your doorstep. Once we receive the order, the refund for pre-paid orders will be initiated.
Plum Returns & Replacements Policy
** At Plum Goodness , we believe in a transparent and hassle-free return policy for all products purchased from our website/app.
** Each product is crafted with a lot of care and precision, to spread goodness and delight!
However, if you ever feel the need to replace a product, due to the following reasons, please feel free to reach out to us, if:
– Incorrect product is received
– Product is damaged, tampered with, or leaking on arrival
– Item(s) is(are) missing from the order
– Issues with quality or quantity.
** In any of the above cases, we urge you to get in touch within 3 days of receiving your order. We’re here to assist you & your satisfaction truly matters!
** Email the images along with your order details at hello[AT]plumgoodness.com within 3 days of the delivery. Once we check the images, we will send you a replacement for the same
** Alternatively, you can send a “Hi” on WhatsApp to +91-750-649-6604 > Select “Order query” > Choose from “ Missed/Damage/Wrong product/Product issues” to proceed further.
** Plum Goodness’ Customer Delight Team will address the query within 24 hours.
Please note that we will be unable to help with returns or exchanges, under the following circumstances:
a) If the product is damaged due to misuse/overuse.
b) If the product is used or altered by the user.
c) If the product is returned without/damaged original packaging including, price tags, labels.
d) Products purchased in ₹99/199 sale are non-returnable and non-exchangeable.
Plum Goodness Refunds Policy
** You can receive a refund only in case of a cancellation . Once the cancellation request has been accepted, the money will be refunded within 3-5 business days.
** Once the refund is initiated you will receive a confirmation email and/or SMS. We also request you to check your bank statement for refund details.
Product Issues After Use :
** At Plum Goodness , we believe in delighting our customers through its products. But even then, if, for any reason, a plum doesn’t suit you or if you find yourself unsatisfied with the results within 7 days of use, you can let us know.
** Simply send a “Hi” via WhatsApp to +91-750-649-6604 , select “Order query” and then select “Product issues”.
** Alternatively, you can drop us an email at hello[AT]plumgoodness.com or, give us a call at +91-750-649-6604 between 10:00am & 6:30pm.
** In these rare instances of product issues, our team will promptly connect you with a Beauty Consultant within 24 hours to better understand the concern. In fact, if needed, they’ll recommend a product better suited to help you achieve your desired goals.
After the consultation, we’re happy to offer you these options:
(i) A substitute product that addresses your concern
(ii) Alternatively, you can opt for a coupon code valued at the product price paid, usable exclusively on the Plum Goodness website/the Plum Goodness app (not applicable on other websites/apps). The validity of this coupon code will be for 60 days.
** We strongly advise checking the ingredients list for known allergies and conducting a patch test before use, to ensure you aren’t allergic to any of the ingredients. Your well-being matters to us, and we’re here to assist you in every step of the way.