Organisation : I Kall (IKall)
Facility Name : Customer Care Service Number, Email
Head Quarters : Noida
Industry : Online Shopping
Service/Product : Smartphone, Android Tablets, Feature/Keypad Phones, Smartwatch/Speakers
Website : https://ikall.in/contact-us/
I Kall Customer Care Service
For all customer service enquiries, please phone or Email Us:
Toll-Free 1800 120 4934
Email: inquiry[AT]ikall.in | helpdesk[AT]ikall.in
Phone: 0120-4731048/50/51/52/53
Address: Noida, Uttar Pradesh, 201301
Opening Times: 10:00 A.M to 07:00 P.M (Monday to Saturday)
Business Hours :
Monday – Saturday (10am to 7pm)
Sunday – Closed
Related / Similar Customer Care :
Big C Mobiles Customer Care Toll Free, Email, Contact Address
I Kall Shipping Policy
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General :
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
2. Shipping Costs :
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns :
3.1 Return Due To Change Of Mind: Alpha Radios will happily accept returns due to change of mind as long as a request to return is received by us within 1 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. You need to mail on helpdesk[AT]ikall.in within 24hrs of delivery (if not mail, then not acceptable) Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Alpha Radios) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Alpha Radios will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items. Upon return receipt of items for warranty claim, you can expect Alpha Radios to process your warranty claim within 7 days. In case warranty period of product is one year then you have to reach out our customer support team, however the warranty period is different for different categories (mentioned on each product’s description). Once warranty claim is confirmed, you will receive the choice of:
(a) Visit Customer Care Service Center.
(b) a refund in website store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms :
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 6 – 15 days
4.2 We accept payment via international cards because our customer having international cards in India. but we don’t not Transit or delver Internationally
4.3 Dispatch Time : Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address : For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping: Alpha Radios will ship to P.O. box addresses using postal services only. We areunable to offer couriers services to these locations.
4.6 Military Address Shipping: We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock: If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded: If delivery time has exceeded the foreasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications :
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit :
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. In case product delivered in your absence, then make sure you create a video while opening the parcel for future claim.
7. Duties & Taxes :
7.1 Sales Tax: Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes: Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Alpha Radios encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Alpha Radios at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations :
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance :
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit: We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit: We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service :
For all customer service enquiries, please phone or Email Us:
Email- inquiry[AT]ikall.in | helpdesk[AT]ikall.in
Toll-Free 1800 120 4934
Timings: 10:00 A.M to 07:00 P.M (Monday to Saturday)
IKall Return Policy
** If you wish to return an electronic such as tablets, feature phone, smartphone, & smartwatch device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning.
** Return will be processed only if: it is determined that the product was not damaged while in your possession; the product is not different from what was shipped to you; the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances:
(1) with your express consent,
(2) when we have a good faith belief it is required by law,
(3) when we have a good faith belief it is necessary to protect our rights or property, or
(4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.