Organisation : I Money Pay Private Limited
Service Name : Customer Care Number, Email Address
Headquarter : Delhi
Industry : Finance
Service / Product : Payments & Banking Technology
Website : https://www.imoneypay.in/contact-us
I Money Pay Customer Care Number, Email
Email Us : support[AT]imoneypay.in
Call Us : 011-42219595
Visit Us :
Unit No. 205A, NDM 2 Building,
Netaji Subhash Place, Pitam Pura,
New Delhi, Delhi 110034
Related / Similar Customer Care : Veritas Finance Customer Care Toll Free Number, Email, Branch Address
I Money Pay Customer Grievances Redressal Policy
This policy document lists various means available for our customers to reach out to us, our service guarantee, and timelines by which we will try and ensure resolution to our customer concerns. This policy covers all the services offered by I Money Pay Private Limited (Formerly Known as E-Meditek Global Private Limited) (Referred as: I Money Pay)
Key Points:
** Customers remain the Key focus for all initiatives and strategies developed at I Money Pay.
** Customers and their Feedback is treated as the most valuable asset for the organization.
** We endeavour to simplify our customers life through our innovations and product offerings.
** Constantly evolve and invest in our grievance redressing systems for a seamless service delivery.
Our Commitment:
** Grievances will be dealt with utmost importance.
** We will try best to resolve any or all issues faced by our customers within the communicated time frame.
We Value your Feedback:
All customers have the right to share their feedback or complaint in case they find our services are not meeting their expectations or are dissatisfied.
The Customers can send in their Queries, Requests or Complaints in the following ways:
** Over Phone – Customer Engagement Cell: -Customers can call us on 011-422149595 (Call Charges as applicable apply), between 10:00 AM to 6:00 PM, Mon – Sat (National Holidays excluded).
** Over Email:- Sending us an email on care[AT]imoneypay.in
** Contact Us section: – Customers can choose the contact us section on our website www.imoneypay.in or using the contact us option in the APP.
On receiving customer feedback, our executives would reach out to the customers and ensure that all grievances are redressed within a predefined Service Level Agreement as communicated below.
Sr. No Complaint Type Estimated Timelines (SLA)
1 Money Transfer – Load or Send Money – 3 Working Days for reversal or credits (third party transaction timelines followed by leading banks)
2 Successful transaction but beneficiary account not credited – 3 – 10 Working Days for reversal or credits (third party transaction timelines followed by leading banks)
3 Recharge Transaction Failure – 3 Working Days
4 Travel & Ticketing Related Concerns – 3 Working Days for booking related concerns 7 Days for refunds as some airlines and third-party portals may have a higher turnaround time
5 Bill payment Related Issues – 3 Working Days
6 Online Shopping Related Issue – 3 Working Days
7 Wallet related issues – 2 – 5 Working Days
8 Prepaid Card Issues – 2 – 3 Working Days
Acknowledgement of Grievances:
** Customer Engagement Cell will acknowledge the grievance immediately on the receipt of complaint in the form of: –
Auto response in case of Emails or Contact Us section, or In all the scenarios a unique reference number would be shared for all future communication.
** The customer will also be kept informed on the progress towards the final resolution, or communicate any delays in redressing the concern
Customer Grievance Redress Escalation:
As “Customer Delight” our priority, we are committed to provide Best Payment Solution Experience to all our customers. We extend a level 2 escalation matrix to all our customers.
Escalation: Level 2
In case the customer is not satisfied with the
** Resolution provided by Level 1 executives
** Breach in the above-mentioned Service Level Agreements or timelines
The customer may choose to escalate the concern using the below mentioned methods
1. Write to us at:,
I Money Pay Private Limited (Formerly Known as E-Meditek Global Private Limited)
Unit No. 205-A, 2nd Floor, NDM-2, Plot No. D-1,2,3 Netaji Subhash Place, Pitampura, Delhi- 110034
2. Email ID: nodal[AT]e-meditek.com
All escalations received with the required details such as reference number provided at Level 1, contact details (both phone & email) would be addressed within forty-eight (48) working hours up to a max of seven (7) days in special cases pertaining to third party transactions.
Escalation: Level 3
In case the customer is still not satisfied with the resolution provided or delay in response beyond the timelines communicated even after following the escalation steps at Levels 1 & 2 respectively, the customer can escalate the concern to the highest level by:
1. Write to us at:
COO – I Money Pay Private Limited (Formerly Known as E-Meditek Global Private Limited),
Unit No. 205-A, 2nd Floor, NDM-2, Plot No. D-1,2,3 Netaji Subhash Place, Pitampura, Delhi- 110034
2. Email ID: vipin[AT]imoneypay.in
I Money Pay Privacy Policy
** This privacy policy (the “PRIVACY POLICY”) applies to your use of the website of I Money Pay Private Limited (Formerly known as E-Meditek Global Private Limited) hosted at imoneypay.in, the Services and iMoneyPay applications on mobile platforms (Android, Windows Phone, iOS etc.), but does not apply to any third-party websites that may be linked to them, or any relationships you may have with the businesses listed on iMoneyPay.
** The terms “WE”, “OUR” and “US” refer to iMoneyPay and the terms “YOU”, “YOUR” and “USER” refer to you, as a user of iMoneyPay.
** The term “PERSONAL INFORMATION” means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information.
** Our practices and procedures in relation to the collection and use of Personal Information have been set-out below in order to ensure safe usage of the Website for you.
** We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business.
** While we try our best to provide security that is better than the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you.
** By visiting this Website, you agree and acknowledge to be bound by this Privacy Policy and you hereby consent that we will collect, use, process and share your Personal Information in the manner set out herein below. If you do not agree with these terms, do not use the Website.
** It is clarified that the terms and conditions that are provided separately, form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.