Company : FlixBus India Private Limited
Facility Name : Customer Care Number, Email Address
Head Quarters : Gurugram
Industry : Transport
Service/Product : Tourism Services & Ticket Booking
Website : https://www.flixbus.in/company/contact-us
FlixBus Customer Care Number
Email: india[AT]flixbus.com
The above email is only for legal grievances. For any other customer support issues contact us on WhatsApp: +911171279879.
Address:
FlixBus India Private Limited
We Work, 5th Floor, DLF Two Horizon Centre,
DLF Phase 5, Sector 43,
Gurugram – 122002, India
Related / Similar Customer Care : Jabbar Travels Bangalore Customer Care Number, Email & Office Address
How to Book Bus Ticket for FlixBus?
There are many options to book your bus ticket. Here, you can find an overview of all booking options. This step-by-step guide helps you find your way around and book your ticket online, via the App, in our Flix Lounge, or through one of our third-party resellers.
Booking on our website :
Step 1: Choose your trip with just 3 clicks
** Select the boarding point, dropping point, and date of your outgoing and return trip.
** Choose the number of passengers.
** Click “Search” to find your trip with the best price.
** Once you’ve found your desired trip, you can reserve your favourite seat(s) to add the trip to your cart. Your seats are reserved in the cart for 10 minutes, so you’ll have enough time to proceed with your booking. If you do not reserve a seat, one will be assigned to you.
Step 2: Pay for your bus tickets
Select your preferred payment method from the displayed list. Insert the required information and click on the button to proceed with the payment.
Step 3: Confirmation via SMS
After you’ve booked your trip, we will send you a trip summary via SMS with:
** Date and time of your departure and arrival.
** City of departure and point of arrival.
** Your seat number.
** The link to your ticket with all details about your trip and the passengers booked.
The linked booking confirmation serves as your ticket. Please show it to the bus driver/host digitally or in printed form.
Booking via the App :
Step 1: Download the FlixBus App from the Google Play Store or the App Store
Step 2: Book your trip conveniently via the App
Step 3: Pay for your trip by selecting your preferred payment method
You’ll receive a booking confirmation including all trip details via e-mail.
Book your trip at a Flix Lounge :
Need to buy your ticket or get assistance for your trip? At our lounge, you will find our staff ready to assist you with all your needs.
FlixBus Cancellation Policy
If you have to cancel your trip or part of it, refund options will be presented according to the conditions in the market you are traveling.
** To cancel your entire booking or part of your trip, click on “Cancel Trip(s)”.
** To remove passengers from your booking, click on “Edit/Remove Passengers”.
** To cancel added seats or luggage, click on “Cancel Luggage/Extras”.
** Change of plans? No problem! With Flix, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a coupon.
** The table below shows how much you will be refunded. The amount depends on how far in advance you cancel your ticket. For example, if you cancel your ticket 1 day and 3 hours before departure, you will get a 50% refund.
Time before departure Refund (% of ticket price)
Less than 1 day 25%
Between 1 and 6 days 50%
Between 7 and 14 days 75%
14 days or more 100%
** Please note that for extras like seat reservations and additional luggage, the refund is 100%. Booking fees and service fees are non-refundable.