Company : GoStor.com
Service Name : Customer Care Number, Email Address
Head Quarters : Bangalore
Industry : Home Appliances
Service / Product : Televisions, Refrigerators, Washing Machines, Air Conditioners, Audio, Mobiles, Laptops & IT Accessories
Website : https://gostor.com/
GoStor.com Customer Care Number
Call: 08068001177 (10AM – 7PM)
Email: customersupport[AT]gostor.com
Registered Office:
Falcon Internet Private Limited
No 1668A, G+5, RJP Towers, 27th main road,
Parangipalya, 2nd Sector, HSR Layout,
Bangalore 560102 India
Related / Similar Customer Care : Jackson Machine Customer Care Contact
Return Policy of GoStor
** The Buyer can raise a return request in the following instances:
(a) Where the order received is in a defective or damaged condition or a manufacturing defect; or
(b) Where the order received is different from the description of the product on the listing page on the Platform.
** The return request may be made by the Buyer, within the timelines as communicated via the respective listing page on the Platform or otherwise by the Seller. All products listed under a particular category may not have the same return policy. You are advised to check the listing page and relevant policy as displayed by the Seller on the Platform.
** A return request may be raised by the customer directly on the Platform or by reaching out to us at 08068001177 or customersupport[AT]gostor.com. The Buyer will be required to provide the reason for return along with relevant image(s) of the product, invoice and such other documents, as may be required to facilitate the return. In case of dead on arrival/ manufacturing defect cases, the Buyer shall be required to provide a certificate from the brand certifying the defect in the product.
** Upon submission of the return request and reviewing the documents/ information provided by the Buyer, the return request will be accepted or rejected. In case Gostor requires any further information/ documents from the Buyer, it reserves its right to obtain the same from the Buyer.
** Gostor may, but is not obligated to, send updates about the request raised by the Buyer by sending communications using various modes such as WhatsApp, text etc. The Buyer can check the status of the request on the Platform.
** Upon submission of the returns request, Gostor shall pick up the product from the Buyer at no additional cost to the Buyer. The customer shall keep the product intact and handover the product with invoice, all accessories and parts, user manual, and warranty cards in the original packaging at the time of pickup. We reserve the right to check the product for the following conditions (wherever applicable) at the time of pickup:
(a) IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
(b) All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
(c) The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a mobile/ laptop/ tablet, the device should be formatted and screen lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
(d) The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
(e) The product’s original packaging/ box should be undamaged.
** We may refuse to pick-up the product if the above conditions are not met. In case of our refusal, your return request shall stand cancelled and rejected and we shall not be liable or responsible to consider your return request.
** Once the returns request raised by the Buyer stands rejected / cancelled, the Buyer shall not be eligible to raise any further return request. In case of any further clarification, the Buyer can contact the customer support team of Gostor.
** We will initiate the refund process once the product has been picked up. It may take 5 to 7 working days for the refund to be credited to the source account used for the booking.
** Please contact us at customersupport[AT]gostor.com for any queries or assistance in respect of cancellation or return of the products.
FAQ on GoStor
Sign Up & Account Related:
How do I set up my account on GoStor.com?
To set up your account on GoStor.com, visit the website through any web or mobile browser. Then, click on the Login button and select the Sign-up option. Fill in your primary details, enter the OTP, agree to our Terms and Conditions, and click on Sign-Up.
How can I add or update my address on GoStor.com?
To add or update your address on GoStor.com, simply follow these steps. First, select the product you want to purchase and click on Buy Now. Then, enter your address details and click on ‘Save and Deliver Here’.
Order & Delivery Related:
How do I know that my order has been confirmed?
You will receive a confirmation SMS and email from GoStor at your shared mobile number and email ID once your order has been confirmed.
What is the best way to check my order status?
You can check your order status in the ‘My orders’ section under your profile on our website.
Are there any shipping charges for my order?
No, currently GoStor is offering free shipping on all of its products.
How long does it usually take for my order to arrive?
The usual delivery time for orders placed at GoStor is from 5 to 7 days. You can also check the product-specific delivery timelines on the product description page.
What should I do if my order is delayed?
If your delivery has been delayed beyond the promised date, please contact our customer care number at 08068001177 or write to us at customersupport[AT]gostor.com.
What is the maximum amount for which I can pay with Cash on Delivery?
You can pay with Cash on Delivery for orders up to INR 30,000.
How can I find out about the warranty details for a product?
To find out about the warranty details for a product, click on the product of your choice and scroll down to the warranty section on the product description page.