Company : Cello World Limited
Service Name : Customer Care Number, Email Address
Head Quarters : Mumbai
Industry : Home Appliances
Service / Product : Drinkware, Dinner Sets, Lunch Boxes, Jars & Containers, Casseroles, Bakeware, Kitchen Appliances, Cookware, Cleaning Supplies
Website : https://celloworld.com/pages/contact-us
Cello World Customer Care Number
Corporate Office Address :
Cello World Limited,
Cello House, Corporate Avenue,
Sonawala Road, Sonawala Industry Estate,
Goregaon (E), Mumbai 400063
Related / Similar Customer Care : GoStor.com Bangalore Customer Care Number, Email Address
Support :
Order Related
Contact Person: Customer care executive
E-mail ID : support[AT]celloworld.com
Ph. Number : 7400001965
Monday-Friday
9:30 AM to 6:00 PM.
Or write to us at the above corporate office address.
Product Related :
Cello Thermoware | Household | Opalware | Melamine | Stainless Steel | Glassware | Kleeno
Contact Person: Customer care executive
E-mail ID : customercare[AT]celloworld.com
Ph. Number : 7400007370
Monday-Saturday
9:30 AM to 6:00 PM.
Or write to us at the above corporate office address.
Cello Furniture :
Contact Person: Customer care executive
E-mail ID : wimplast[AT]celloworld.com
Ph. Number : 7400007370
Monday-Saturday
9:30 AM to 6:00 PM.
Or write to us at the above corporate office address.
Cello Appliances :
Contact Person: Customer care executive
E-mail ID : customercare[AT]cellokitchenette.com
Ph. Number : 7400001799
Monday-Saturday
9:30 AM to 6:00 PM.
Or write to us at the above corporate office address.
Air Cooler :
Contact Person: Customer care executive
E-mail ID : cellocoolers[AT]celloworld.com
Ph. Number : 7400001799
Monday-Saturday
9:30 AM to 6:00 PM.
Or write to us at the above corporate office address..
Opening Hours:
Monday to Saturday: 9:00AM – 10:00PM
Sunday: 10:00AM – 6:00PM
Cancellation & Returns Policy
Cancellation Policy:
If you have accidentally placed an order and would like to cancel it before the order is shipped, you can write to our customer support team on customercare[AT]celloworld.com or call us on 7400007370. The order will be cancelled and the refund will be initiated within 24-48 business hours after the cancellation request.
Returns Policy:
** All return requests must be placed in the website within 7 days from the date of delivery.
** Return requests can be placed under My Account
** The items must be returned with their original packaging in undamaged condition
** Images of the invoice, the product and the packaging must be uploaded at the time for raising a return request for the request to be considered.
** In case you receive a defective/damaged item we will replace the same at no additional cost.
** Images of the invoice, clearly visible image of the damaged/defective product and the packaging must be uploaded at the time for raising a return request for the request to be considered.
** The item to be returned will be picked up by our logistics partner and handed over to our warehouse
** The replacement/refund will be initiated thereafter
** The refund can take up to 15 days after the product is received by us
** In case you receive an incorrect/incomplete order please contact us via email on customercare[AT]celloworld.com or call us on 7400007370 within 72 Hours of receiving the order.
** The following shall be considered ineligible for returns
i. Damages due to misuse/usage
ii. Products with tampered packaging/product label
iii. Any defect/damage that is not covered under warranty
iv. Incidental damage
v. Product returned without its original packaging and all components
vi. Product returned in a condition different than which it was received in.
vii. After 7 days of receipt of the order
** The above policy is solely at the discretion of the company Cello World Pvt Ltd
** Personalized items cannot be returned or replaced.
FAQ on Cello World
Where is my order?
Visit the Track My Order for details.
When will the product come in stock again?
Submit your mail ID on the product page & click on Notify Me.
What do I do if my order is incomplete or incorrect?
If your order is incomplete or incorrect, please Contact us via our Customer Care within 72 hours of receipt.
Why have I not received any notification after placing the order?
Sometimes due to server issue or network lag at the payment gateway or banks end, your payment does not reach us immediately. For more details check My Account < Orders.
When can I expect my order to be delivered?
Delivery depends on your location. Check serviceability of your pin code on product description page.
What are your shipping charges?
We provide free shipping for all orders over Rs. 1000. For any orders under Rs. 1000, we charge a nominal shipping fee of Rs. 100.