Company : Vidiem
Service Name : Customer Support Number
Head Quarters : Chennai
Industry : Home Appliances
Service / Product : Mixer Grinder, Gas Stoves, Table Top Grinder, Electric Kettle, Utensils & Accessories
Website : https://www.vidiem.in/
Vidiem Customer Support Number
Call Us : 044-6635 6635 / 77110 06635
Call Customer Support Number and register your complaint
care[AT]vidiem.in
Contact Us :
No. 3/140,
Old Mahabalipuram Road Oggiam,
Thoraipakkam,
Chennai – 600 097.
Related / Similar Customer Care : Cello World Mumbai Customer Care Number, Email Address
Shipping & Delivery
** Maya Appliances Pvt Ltd, is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).
** Maya Appliances Pvt Ltd, is in no way responsible for any damage to the order while in transit to the buyer.
** While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
** Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
** Free Shipping for orders in Tamilnadu only.
** Cash on Delivery option available for delivery in Tamilnadu only.
** For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
** For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.
Return & Refund Policy
** There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Costumer Service number @ +91 44 66139939.
** The return process of the product can be restricted depending on the nature and category of the product.
Conditions for Return:
** Please notify us of receipt of a Damaged / Defective product within maximum 72 hours of delivery.
** The return policy is not applicable to VBY orders.
** Products/Items should be UNUSED.
** Products should be returned in their original packaging along with the original price tags, labels and invoices.
** It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
Refunds:
** We will process the refund after receipt of the product by Maya Appliances Pvt Ltd or its business partner. Refund will be processed based on the mode of payment of the order
** Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
** Orders paid by net banking accounts will be credited back to bank account.
** For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order.
Cancellation Policy
Maya Appliances Pvt Ltd believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
** Cancellations will be considered only if the request is made within 72 hours of placing an order.
** There is no cancellation of orders placed under the Same Day Delivery category.
** No cancellations are entertained for those consumer offer products that the Maya Appliances Pvt Ltd marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
** Maya Appliances Pvt Ltd does not accept cancellation requests for products after 72hrs. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good, as determined by the authorizes service representative of Maya Appliances Pvt Ltd.