Company : Chosen Store
Head Quarters : Chennai
Facility Name : Customer Care Number
Industry : Beauty Care
Service / Product : Body Care, Skin Care & Hair Care
Website : https://chosenstore.in/
Chosen Store Customer Care Number
Call : +91 9384000411
Mail : support[AT]chosenstore.in
Walk In :
3rd floor, New No 97 & 95,
Canberra House, Pantheon Road,
Egmore,
Chennai 600008.
Related / Similar Customer Care :
Order & Shipping
Shipping within India :
** We will make all reasonable efforts to ensure that your orders are shipped within 5 business days of placing them.
** Our shipments are assisted by our trusted logistics partners. We will provide you with tracking details of your shipment once the order has been shipped.
** Shipping timelines and availability are subject to change without prior notice, especially if for reasons outside our reasonable control.
** If you have any queries regarding the status of your order/shipment, please write to us at Shipping[AT]chosenstore.in, and support[AT]chosenstore.in along with your order number, full name and phone number.
** You can enjoy free shipping on orders Rs 1500 and above.
International Shipping :
** A cancellation charge of 5% will be applicable if you choose to cancel your order after making payment.
** Payments towards shipments cannot be refunded if the consignment has been dispatched.
** Cancellation of the order is not possible once the shipment process has begun.
** These items are non-returnable due to the prevailing restrictions on travel and shipments.
** Please reach out to us if you have any doubts BEFORE you make the payments at support[AT]chosenstore.in. We are happy to help you with your queries.
** For personal care/ cosmeceuticals / nutraceuticals, destination country may charge a duty levy, to be borne by the customer.
** It takes a maximum of 2 business days to dispatch the ordered products from the date of placing the order.
** It will take a maximum of 7 – 10 business days for the product to reach your destination from the date of shipment or Generation of AWB (Air Waybill) whenever it is later provided all the documents have been submitted in time.
Cancellation And Refund
** If you wish to cancel an order, kindly contact us here within 24 hours of placing it.
** We reserve the right to refuse the cancellation of any orders.
** Please note that a cancellation charge of 5% is applicable on all cancellation requests.
** Orders once shipped are not eligible for cancellation and refund.
** If your request for cancellation is approved, we will process your refund through the same payment method used by you to place your order.
** Refunds may take up to 3 – 4 additional business days to reflect in your bank account from the date of initiating it.
** Cancellation and Modification not allowed on orders placed during the offer period.
** International Shipping :
** A cancellation charge of 5% will be applicable if you choose to cancel your order after making payment.
** Payments towards shipments cannot be refunded if the consignment has been dispatched.
** Cancellation of the order is not possible once the shipment process has begun.
** These items are non-returnable due to the prevailing restrictions on travel and shipments.
Replacements :
** We will replace products if they are defective or damaged, or missing in transit, only if reported within 48 hours from the date of receipt of products.
** Please send us an email at support[AT]chosenstore.in detailing the issue, and our customer support team will reach out to you shortly.
** Once your request for replacement is approved, we would direct you to send your product to: CHOSEN, 3rd floor, Canberra House, New No. 97 & 95, Old No 58 & 58a, Pantheon Road, Chennai 600008 TN, India.
Exchanges :
** We do not offer exchanges on any product ranges, given the personal nature of the products.
** Product makeovers or upgrades cannot be considered as reasons for exchange if the product has already been shipped out. Cancellation will be applicable as in general.