Organisation : Sonali Bank Limited, India
Facility Name : Customer Care Number & E-Mail Address
Head Quarters : Kolkata
Industry : Bank
Service/Product : Loan & Financial Services
Website : https://sonalibank.in/contact-us/
Sonali Bank India Customer Care Number & E-Mail Address
Phone No :
+9103322282254 (Kolkata)
+9103532520947 (Shiliguri)
Email: info[AT]sonalibank.in
Service Hour : Monday – Saturday: 10:00 AM – 5:00 PM
Customer Complaint Form :
Do you have any issue? Please inform us by email or you can send your details Click here, https://sonalibank.in/customer-complaint-form/
Related / Similar Customer Care : Varachha Co-operative Bank Toll Free Number, Email Address
Contact Us :
Kolkata Branch :
Sonali Bank Limited, Kolkata Branch
Wachel Molla Mansion,
1st Floor , 8 – Lenin Sarani ( Dharmatala Street)
Kolkata – 700 013
West Bengal,
India.
Phone: 00-91-33-2228-2255/56(PABX),
00-91-33-2228-2254 (CEO & DGM)
Cell: 00-91-9830024868 (CEO & DGM)
Fax: 0091-33-2228-2258
E-mail: sblkolkata[AT]sonalibank.in
Shiliguri Branch :
Sonali Bank Limited, Siliguri Branch ‘White House’
304/3, Sevoke Road (2nd Floor)
P.S – Siliguri, Dist – Darjeeling
West Bengal,
India.
Phone: +91 0353 2520947
Cell: +91 7864891596 (Manager)
Fax: +91 0353 2520946
E-mail: sonalibanksiliguri[AT]gmail.com
Process of Grievance Redressal of Sonali Bank
The Customers who have any Complaint, can follow the following process for its redressal:
Primary Level:
The Customers who intend to file a Complaint, may file their Complaint with the Bank by using any of the following channels between l0:00 am to 6:30 pm on any working day of the Bank and any day 24X7 through email and furnishing complete details in relation to such Complaint:
For Bank’s:
Register the Complaint in a complaint register / complaint box, which is available at all regional / branch offices of the Bank;
Email at: info[AT]sonalibank. in
Cell on +9103322282255-56 Ext: 102 or
Write to the Bank at the address mentioned below:
“TTIE AGM, GRIEVAIYCE MANAGEMENT,
SONALI BANK PLC., WACHEL MOLLA
MANSION (IST FLOOR), 8 LENIN SARANI,
KOLKATA-700013, WEST BENGAL, INDIA”
Secondary Level:
In case, the Complaint is not resolved within 7 (Seven) working days from the date of filing of the Complaint or the Customer is not satisfied with the response or the resolution provided to the Customer at Level – l, the Customer may escalate the Complaint to the Grievance Redressal Officer of the Bank by writing email at: dgm[AT]sonalibank.in
Contact details of the Grievance Redressal Officer is available at all the regional and branch offices of the Bank.
Escalation Matrix:
Level l :
In case, the Customer is not satisfied with the response or the resolution provided to it by the Grievance Redressal Officer of the Bank at Secondary Level, or the Complaint is still not resolved within the period of 14 (Fourteen) working days from the date of receipt of the Complaint by the Grievance Redressal Officer of the Bank, the Customer may appeal to the Principal Nodal Officer who will be at least in the rank of General Manager (Human Resource Management Division) of Sonali Bank PLC., Head Office, Dhaka, Bangladesh (as per terms of Clause I 8 (2), chapter IV of Integrated Ombudsman Scheme 202 I issued by Reserve Bank of India).
The Principal Nodal Officer and a list of State-wise Nodal Officers of the Bank will be made available on the Bank’s website and/or through displays at the Branches.
Level 2:
In case, for the banking related complaints the Customer is not satisfied with the response or the resolution provided to it or the Complaint is still not resolved within the period of 2l (Twenty- One) working days from the date of the Complaint, the Customer may appeal to Banking Ombudsman at:
Address of Banking Ombudsman, RBI Kolkata may be found in the following website:
ADDRESS :
Reserve Bank Of India,
l5, Netaji Subhash Road,
kolkata-700001
STD CODE – 33
PHONE# – 22304982
Fax# – 22305E99
EMAIL ID – bokolkata[AT]rbi.org.in
AREA OF OPERATION. – west Bengal And Sikkim
Redressal of the Complaints:
i) The Customers are advised to file the Complaint by furnishing complete details of the same to the Bank.
ii) Upon receipt of the Complaint by the Bank, the acknowledgement along with a complaint identification number and the details of the designated officer, who will be dealing with the Complaint, shall be provided to the Customer within 3 (Three) working days from the date of receipt of such Complaint.
iii) The Bank shall provide the necessary clarification / justification with respect to the Complaint, to the satisfaction of the Customer and take all appropriate measures to resolve the Complaint within 30 (Thirty) working days from the date of receipt of such Complaint.
iv) In case any additional time is required for resolution of the Complaint, the Bank shall inform the Customer about the requirement of such additional time along with the expected timelines for the resolution of such Complaint.
v) The CEO & Deputy Ceneral Manager of the Bank shall ensure that all Complaints filed by the Customers are resolved within the stipulated time frame.
vi) A record of all Complaints filed by the Customers and the response or resolution provided by the Bank shall be preserved by the Bank as per regulatory guidelines. It may be noted that the existing policy of Sonali Bank PLC., Head Office, Dhaka, Bangladesh may be adopted as the policy for document preservation and archival policy for Sonali Bank PLC., India Operation.
About Sonali Bank Limited
Sonali Bank Limited, India Operation is one of the parts of the largest and leading nationalized commercial Bank of Bangladesh which is doing banking business through providing various quality banking services to the exporters, importers and general mass of India from its inception.
Since we are operating our banking business in India as a foreign bank category with a very limited capital base since its inception, we strongly responded to the opportunities and accepted the challenges by maintaining our strong connection with our Vostro-banks, valued customers and stake-holders which have enabled us to keep pace in Indian commercial banking arena.