Organisation : SBER Bank
Facility Name : Customer Care Number, Email Address
Head Quarters : New Delhi
Industry : Bank
Service/Product : Loan & Financial Services
Website : https://www.sberbank.co.in/contactinfo
SBER Bank Customer Care Number
customersupport-ind[AT]sberbank.ru
+91 11 40048888
Mr. Prem Sharma (Nodal Officer)
nodalofficer[AT]sberbank.ru
+91 11400 48888
Mrs. Ritika Gupta (Operation Department)
gupta.R[AT]sberbank.ru
+91 11 40048875
Related / Similar Customer Care : SBM Bank Mumbai Customer Care Number & E-Mail Address
Mrs. Shilpa Thakur (Data Protection Manager)
dpm_ind[AT]sberbank.ru
+91 011 40048868
For customer Relationship:
Emailpksharma[AT]sberbank.ru
Phone+91 11400 48879
Contact Us :
Sber Bank
Sberbank Branch in India,
Upper Ground Floor & Fourth (4th) Floor,
Birla Tower, 25-Barakhamba Road,
New Delhi – 110001, India.
Grievance Redressal of SBER Bank
SBERBANK policy on customer grievances redressal is based on the following principle:
The customer is the middle of the Bank’s products, services and the existence/growth of bank depends upon the level of customer service and the satisfaction of the customers. Thus requirement of existence of a suitable mechanism for receiving and redressing customer grievances courteously, promptly and satisfactorily.
Any mistakes made by the Bank should be rectified immediately. The details of grievances redressal mechanism must be in the domain of public knowledge’. The above principle is incorporated in the Bank’s policy of grievances redressal.
Grievances relating to branch transactions:
In case of any difficulty faced by customer undertaking banking transactions with the bank, the customers may approach the Operations Manager at the branch, who will ensure that the customers’ banking needs are attended to.
However, if this does not happen, customers may demand the complaint book/Form, which is available in the branch and lodge a written complaint. Bank will provide a copy of the complaint as an acknowledgement of receipt of complaint.
The bank’s endeavour is to ensure that the redressal of the complaint takes place expeditiously and in any case within a maximum period of three weeks. If for any reason the branch is unable to redress the grievance within three weeks the customer will be informed of the reasons and the action taken for early redressal.
Bank has created following “Levels” for customer grievance redressal mechanism to provide better customer service and speedy complaints redressal.
Level-I :
Customers, in case they have any grievances/complaints, may approach the following officer for a resolution, at the bank office at: Sberbank Branch in India, Upper Ground Floor & Fourth (4th) Floor, Birla Tower, 25-Barakhamba Road, New Delhi 110001.
Customer Care (complaint)
customersupport-ind[AT]sberbank.ru
+91 11 40048888
Level-II :
In case the customer is not satisfied with the resolution, they may approach the following for a redressal of their grievance/complaint, at the bank office at: Sberbank Branch in India, Upper Ground Floor & Fourth (4th) Floor, Birla Tower, 25-Barakhamba Road, New Delhi 110001.
Mr. Ranjan Singh (Nodal Officer)
cco-ind[AT]sberbank.ru
011-40048891
About SBER Bank
Founded in 1841, PAO Sberbank is the largest bank in Russia, Central and Eastern Europe, and one of the leading financial institutions worldwide. Market share in Russia is approx. 30%. 50% + 1 voting share is owned by Central Bank of Russia. International Ratings: BBB-/F3 by Fitch and Baa3 by Moody’s; domestic rating in Russia is AAA.
In 2010, PAO Sberbank was granted a license for banking operations in New Delhi, India. The main objective of Sberbank Branch in India is to provide ease of doing business for Indo-Russian bilateral trade and to maintain a strategic presence of the Sberbank Group in the region. The main focus areas of the branch are Remittances, Trade Finance and Corporate Business.
How we support Russian Initiatives:
Bank Guarantees: Bid bonds, Performance Bank Guarantees, Advance Payments Bank Guarantees, Structuring.
Financing: Financing of Indian Buyers (secured by EXIAR credit insurance), Corporate financing of Indo-Russian Joint-Ventures and Russian subsidiaries.
Settlements: Fast and smooth settlements in national currencies.
Advisory: Introducing customers to Russian and Indian markets, consulting on doing business.