Organisation : Doha Bank
Facility Name : Customer Call Centre Number, Contact Address
Head Quarters : Mumbai
Industry : Bank
Service/Product : Loan & Financial Services
Website : https://in.dohabank.com/contact-us/
Doha Bank Customer Call Centre Number
Call Centre Number : +91 22 6286 1111
Customer Service Contact Details :
+91 22 6286 1161 / 6286 1162 ( Contact between 10 am to 6 pm – Mumbai )
+91 484 6192002 / 6192009 ( Contact between 10 am to 7.30 pm – Kochi )
indiahelpdesk[AT]dohabank.co.in
Related / Similar Customer Care : SBER Bank New Delhi Customer Care Number, Email Address
For More Information of our Services, Please Contact:
Manish Mathur
Country Manager – India
Doha Bank,
Sakhar Bhavan, Ground Floor
Plot No 230, Block No III
Back bay Reclamation
Nariman Point
Mumbai 400 021
mmathur[AT]dohabank.co.in
Renjith Vijayan
Branch Manager
Doha Bank,
Kochi Branch
1st Floor, Lulu Mall
34 / 1000, NH 47,
Edapally, Kochi – 682024,
Kerala State
+91 484 6192006
renjithv[AT]dohabank.co.in
Sunil Godwin Lobo
Head – Corporate Banking
Doha Bank Q.P.S.C.
Sakhar Bhavan, Ground Floor,
Plot No 230, Block No III
Backbay Reclamation,
Nariman Point,
Mumbai 400 021
+91 22 6286 1103
slobo[AT]dohabank.co.in
Ruzbeh Farock Deboo
Head – HNI Banking
Doha Bank Q.P.S.C.
Sakhar Bhavan, Ground Floor,
Plot No 230, Block No III
Backbay Reclamation,
Nariman Point,
Mumbai 400 021
+91 22 6286 1147
rdeboo[AT]dohabank.co.in
For more information of our Trade Services, please contact :
Sourav Suniti Sen
Relationship Manager – Trade Services
Doha Bank,
Sakhar Bhavan, Ground Floor
Plot No 230, Block No III
Back bay Reclamation
Nariman Point
Mumbai 400 021
+91 22 6286 1107
+91 22 2287 5290
ssen[AT]dohabank.co.in
Grievance Redressal Policy of Doha Bank
** In the present scenario of competitive banking, excellence in customer service is the most important tool for sustained business growth. Customer complaints are part of the business life of any corporate entity. This is more so for banks because banks are service organizations.
** As a service organization, customer service and customer satisfaction should be the prime concern of any bank. The bank believes that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones.
** This policy document aims at minimizing instances of customer complaints and grievances through proper service delivery and review mechanism and to ensure prompt redressal of customer complaints and grievances.
** The review mechanism should help in identifying shortcomings in product features and service delivery. Customer dissatisfaction would spoil bank’s name and image. The bank’s policy on grievance redressal follows the under noted principles.
a) Bank will handle all complaints efficiently, fairly and in a time bound manner
b) Customers are fully informed of avenues to escalate their complaints/grievances within the organization and their rights to alternative remedy, if they are not fully satisfied with the response of the bank to their complaints.
The customer complaint arises due to:
(a) The attitudinal aspects in dealing with customers
(b) Inadequacy of the functions/arrangements made available to the customers or gaps in standards of services expected and actual services rendered.
Customer Service Committee of the Board :
This sub-committee of the Board would be responsible for formulation of a Comprehensive Deposit Policy incorporating the issues such as the treatment of death of a depositor for operations of his account, the product approval process and the annual survey of depositor satisfaction and the tri-enniel audit of such services.
The Committee would also examine any other issues having a bearing on the quality of customer service rendered. This Committee would also review the functioning of Standing Committee on Customer Service.
Standing Committee on Customer Service :
The Standing Committee may be chaired by the MD and CEO or the ED and include non- officials as its members to enable an independent feedback on the quality of customer service rendered by the bank. The committee would have the following functions:
(a) Evaluate feed-back on quality of customer service received from various quarters. The committee would also review comments/feed-back on customer service and implementation of commitments in the Code of Bank’s Commitments to Customers received from BCSBI.
(b) The Committee would be responsible to ensure that all regulatory instructions regarding customer service are followed by the bank. Towards this, the committee would obtain necessary feed-back from zonal/regional managers/functional heads.
(c) The committee also would consider unresolved complaints/grievances referred to it by functional heads responsible for redressal and offer their advice.
(d) The committee would submit report on its performance to the customer service committee of the board at quarterly intervals.
Branch Level Customer Service :
Bank to constitute Branch level Customer Service Committee headed by Branch head. The Committee may meet at least once a month to study complaints/ suggestions, cases of delay, difficulties faced / reported by customers / members of the Committee and evolve ways and means of improving customer service.
The Committee acts as a forum to enable customers meet and interact with the senior officials of the Bank with the following objectives:
(a) Collect customer feedback on services provided by the Bank
(b) Reduce information gap between customers and Bank
(c) Most importantly build trust amongst customers
The branch level committees may also submit quarterly reports giving inputs / suggestions to the Standing Committee on Customer Service thus enabling the Standing Committee to examine them and provide relevant feedback to the Customer Service Committee of the Board for necessary policy / procedural action.
Mandatory display requirements :
It is mandatory for the bank to provide:
(a) Appropriate arrangement for receiving complaints and suggestions.
(b) The name, address and contact number of Nodal Officer(s).
(c) Contact details of Banking Ombudsman of the area.
(d) Code of bank’s commitments to customers/Fair Practice code.
Customer Rights Policy of Doha Bank
** The Customer Rights Policy enshrines basic rights of the customers of the banks regulated by the Reserve Bank of India. It spells out the rights of the customer and also the responsibilities of the bank.
** The Policy applies to all products and services offered by the bank or its agents, whether provided across the counter, over phone, by post, through interactive electronic devices, on internet or by any other method.
1. RIGHTS TO FAIR TREATMENT
2. RIGHTS TO TRANSPARENCY, FAIR AND HONEST DEALING
3. RIGHTS TO SUITABILITY
4. RIGHTS TO PRIVACY
5. RIGHTS TO GRIEVANCE REDRESS AND COMPENSATION