Organisation : CTBC Bank
Facility Name : Customer Services Number, Email & Contact Address
Head Quarters : New Delhi
Industry : Bank
Service/Product : Loan & Financial Services
Website : https://www.ctbcbank.com/content/dam/cbminisite/IN/contact-us.html
CTBC Bank Customer Services Number, Email
For Grievances/Complaints Call us at: 011-43688811
Customer Services Email : in.customerservices[AT]ctbcbank.com
Trade Services Email : in.tradeservices[AT]ctbcbank.com
General Inquiries Email : in.info[AT]ctbcbank.com
CTBC Bank Co., Ltd.
Incorporated in Taiwan R.O.C. with Limited Liability
New Delhi Main Branch
Gr.Floor & 2nd Floor, Aria Tower,
JW Mariott Hotel, Delhi-Aerocity,
Asset Area-4,
New Delhi – 110037
Tel No : 91-11-43688888
Fax No : 91-11-43688873
Related / Similar Customer Care : Doha Bank Mumbai Customer Call Centre Number, Contact Address
CTBC Bank Co., Ltd.
Incorporated in Taiwan R.O.C. with Limited Liability
Sriperumbudur Branch (Chennai)
Plot No 42 (Old No 105)
Chennai Bangalore Highway – NH4
Sriperumbudur
Kancheepuram
District Tamil Nadu 602105
Tel No : 91-44-67147700
Reporting under ‘Whistle Blower Policy’
** Designated Authority comprises CIVO and Head of HR to receive all reports/ complaints made under this Policy on the below mail id: Email- ba.whistleblower[AT]ctbcbank.com
** Alternatively any communication or reporting any event/ information of concern may also be addressed to any member of the Designated Authority whose contact details are as under:
Name:Niraj Bisht
Designation:Chief of Internal Vigilance Officer (CIVO)
Address:
CTBC Bank Co., Ltd.
Gr. Floor & 2nd Floor, Aria Tower,
JW Marriott Hotel, Delhi – Aerocity, Asset Area – 4,
New Delhi – 110 037
Direct – +91 11 4368 8822,
Tel – +91 4368 8888
Name:Prachee Mohanti
Designation:Head of HR
Address:
CTBC Bank Co., Ltd.
Gr. Floor & 2nd Floor, Aria Tower,
JW Marriott Hotel, Delhi – Aerocity, Asset Area – 4,
New Delhi – 110 037
Direct – +91 11 4368 8834,
Tel – +91 4368 8888
CTBC Bank Grievance Redressal
CTBC Bank Co., Ltd. policy on customer grievances redressal is based on the following principle:
** The customer is the middle of the Bank’s products, services and the existence/growth of bank depends upon the level of customer service and the satisfaction of the customers. Thus requirement of existence of a suitable mechanism for receiving and redressing customer grievances courteously, promptly and satisfactorily.
** Any mistakes made by the Bank should be rectified immediately. The details of grievances redressal mechanism must be in the domain of public knowledge’. The above principle is incorporated in the Bank’s policy of grievances redressal.
Grievances relating to branch transactions:
** In case of any difficulty faced by customer undertaking banking transactions with the bank, the customers may approach the Manager operations at the branch, who will ensure that the customers’ banking needs are attended to.
** However, if this does not happen, customers may demand the complaint book/Form, which is available in the branch and lodge a written complaint. Bank will provide a copy of the complaint as an acknowledgement of receipt of complaint.
** The bank’s endeavour is to ensure that the redressal of the complaint takes place expeditiously and in any case within a maximum period of three weeks. If for any reason the branch is unable to redress the grievance within three weeks the customer will be informed of the reasons and the action taken for early redressal.
** Bank has created following “Levels” for customer grievance redressal mechanism to provide better customer service and speedy complaints redressal.
New Delhi Branch :
Level-I :
Customers, in case they have any grievances/complaints, may approach the following officer for a resolution, at the bank office at
CTBC Bank Co., Ltd.,
Gr. Floor & 2nd Floor, Aria Tower, JW Marriott Hotel,
Delhi-Aerocity, Asset Area-4,
New Delhi – 110037
Rahul Handa – Operation Manager
Telephone : 011-43688811
Email : rahul.handa[AT]ctbcbank.com
In case the complaint is not resolved within 7 days of receipt of complaint, the complainant is free to approach the level II as follows:
Level-II :
In case the customer is not satisfied with the resolution, they may approach the following for a redressal of their grievance/complaint, at the bank office at
CTBC Bank Co., Ltd.,
Gr. Floor & 2nd Floor, Aria Tower, JW Marriott Hotel,
Delhi-Aerocity, Asset Area-4,
New Delhi – 110037.
Gurbir Singh – Nodal Officer
Telephone : 011-43688846
Email : gurbir.singh[AT]ctbcbank.com
In case the complaint is not resolved within 7 days of reporting to level 11 , the complainant is free to approach the level 111 as follows:
Level-III:
In the event, the grievance/complaint still remains unresolved, the customer may escalate the matter to the following, at the bank office at
CTBC Bank Co., Ltd.,
Gr. Floor & 2nd Floor, Aria Tower,
JW Marriott Hotel, Delhi-Aerocity, Asset Area-4,
New Delhi – 110037.
Tanmoy Adhikari – CEO & Branch Head
Telephone : 011-43688823
Email : tanmoy.adhikari[AT]ctbcbank.com
Level-IV :
In case the customer is not satisfied with the redressal at the bank level, it may approach the Office of the Banking Ombudsmen at RBI New Delhi for a resolution :
Shri R.K. Moolchandani – C/o Reserve Bank of India
Telephone : STD code: 011 / Tel No.: 23725445
Email : crpc[AT]rbi.org.in
Fax : 011-23725218
Address Reserve Bank of India,
Sansad Marg,
New Delhi – 110001
Sriperumbudur (Chennai) Branch :
Level-I:
Customers, in case they have any grievances/complaints, may approach the following officer for a resolution, at the bank office at
Plot No 42 (Old No 105)
Chennai Bangalore Highway – NH4,
Sriperumbudur, Kancheepuram,
District Tamil Nadu 602105
Angus Chu – Branch General Manager
Telephone :044-66227711
Email : angus.chu[AT]ctbcbank.com
In case the complaint is not resolved within 7 days of receipt of complaint, the complainant is free to approach the level 11 as follows:
Level-II:
In case the customer is not satisfied with the resolution, they may approach the following for a redressal of their grievance/complaint, at the bank office at
CTBC Bank Co., Ltd.,
Gr. Floor & 2nd Floor, Aria Tower,
JW Marriott Hotel, Delhi-Aerocity, Asset Area-4,
New Delhi – 110037.
Gurbir Singh – Nodal Officer
Telephone: 011-43688846
Email : gurbir.singh[AT]ctbcbank.com
In case the complaint is not resolved within 7 days of reporting to level II , the complainant is free to approach the level III as follows:
Level-III :
In the event, the grievance/complaint still remains unresolved, the customer may escalate the matter to the following, at the bank office at
CTBC Bank Co., Ltd.,
Gr. Floor & 2nd Floor, Aria Tower,
JW Marriott Hotel, Delhi-Aerocity, Asset Area-4,
New Delhi – 110037.
Tanmoy Adhikari – CEO & Branch Head
Telephone : 011-43688823
Email :tanmoy.adhikari[AT]ctbcbank.com
Level-IV :
In case the customer is not satisfied with the redressal at the bank level, it may approach the Office of the Banking Ombudsmen at RBI New Delhi for a resolution :
Dr (Smt) Tuli Roy – C/o Reserve Bank of India
Telephone : 044-25395964
Email : crpc[AT]rbi.org.in
Fax : 044-25395488
Address : Reserve Bank of India, Fort Glacis, Chennai 600 001