Organisation : Karnataka Gramin Bank KGBK
Facility Name : Customer Toll Free Number
Head Quarters : Ballari
Industry : Bank
Service/Product : Financial Services
Website : https://karnatakagraminbank.com/
Karnataka Gramin Bank Customer Toll Free Number
Toll Free Number : 1800 10 25250
Customer Support : customersupport[AT]kgbk.in
National Cyber Crime Helpline Number : 155260/1930
Contact Us :
Karnataka Gramin Bank,
Head office, Post Box.No.55,
32, Sanganakal Road,
Gandhinagar, Ballari-583103,
Karnataka, India.
Related / Similar Customer Care : Meghalaya Rural Bank Shillong Customer Toll Free Number
Complaints & Grievances of Karnataka Gramin Bank
The Bank believes that customer service experience is the key to acquire and nurture enduring relationship with our customers. As we deal with human beings, difference of opinion and friction may arise out of interactions and our customers may express their dissatisfaction as complaints.
A complaint is an opportunity for the Bank not only to do the service upsurge and win the customers trust back but also to improve the product, process, technology and people aspects at the bank. Grievances therefore are a great source of the voice of the customers.
Customers may approach the respective Branch Manager, Can submit the written complaint/Email to Respective Branch email ID
Or
Write a letter/email to respective Regional Offices.
Or
Write a letter/email to Head office to the following address
Or
Register your complaint through our toll free number 1800-10-25250
Or
Register your complaint through our Public Grievance Redressal System (PGRS)
Customer Complaints,
Strategic Planning & Development Wing, Head office,
Karnataka Gramin Bank
No.32, Sanganakal Road, Gandhinagar,
Ballari-583103
Email : hospd[AT]kgbk.in
Customer Grievances Redressal Policy of KGBK
The Bank’s Customer Grievances Redressal Policy follows the under noted principles:
** Customers be treated fairly at all times
** Complaints raised by customers are to be dealt with courtesy and in time
** Customers are fully informed of avenues to escalate their complaints/grievances within the organization and their rights to alternative remedy, if they are not fully satisfied with the response of the bank to their complaints.
** Bank will treat complaints efficiently and fairly as they can damage the bank’s reputation and business if handled otherwise.
** The bank employee would work in good faith and without prejudice to the interests of the customers.
** Complaints emanating from rural areas and those relating to financial assistance to priority sector and Government poverty alleviation programme also form part of the above process.
** In order to make Bank’s redressal mechanism more meaningful and effective, a structured system will function at Branches/Regional Offices/Head Office, which will ensure that redressal sought is just and fair and is within the given frame-work of rules and regulation.
** The policy document would be made available at all branches / Regional Offices/Head Office and at Bank’s website. The concerned employees would be made aware about the Complaint handling process to ensure better customer service and general awareness with in the Bank.
** A complaint is an expression of dissatisfaction or grievance or resentment made to an organization, related to its products or service, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected.
The reason for customer complaint can be divided into following main categories:
a) The attitudinal/Behavioural aspects in dealing with customers.
b) Operational aspects-Inadequacy of the functions/ arrangements made
available to the customers, working/operations or gaps in standards of
services expected and actual services rendered.
c) Technology Related.
The customer is having full right to register his complaint if he/she is not satisfied with the services provided by the Bank. He/she can give his/her complaint in writing, orally or over telephone. If customer complaint is not resolved within given time or if he/she is not satisfied with the solution provided by the bank, he/she can approach Banking Ombudsman with his/her complaint or other legal avenues available for grievance redressal.
Resolution of Grievances:
Internal Machinery to monitor & review Customer service/grievances
a) If the customer wants to make a complaint, we will inform:
i. Where to make complaint
ii. How a complaint should be made
iii. When to expect a reply
iv. Whom to approach for redressal
v. What to do if customers are not happy about the outcome
b) If the customer complaint is received in writing, Bank will endeavour to send an acknowledgement/a response within a week. If customer complaint is relayed over phone at our designated customer care telephone number and keep customers informed of the progress within a reasonable period of time.
c) After examining the matter, Bank will send a final decision within 30 days of receipt of complaint.
d) The Bank has developed an in house portal for the online grievance redressal system namely Public Grievance Redressal System (PGRS), which is in final stage of Testing. The same will be provided to the customers to register their complaints online. This package records a complaint, generates a unique reference number and forward the same automatically to the concerned wings/ sections. It also provides the customer to track the complaints status online.
e) We have a well-established Call on Bank’s Toll free number at 18001025250 through which customers can also get the details of whom to approach and how to lodge the complaint