Organisation : Unity Small Finance Bank Limited
Facility Name : Customer Helpline Number & Email Address
Head Quarters : Mumbai
Industry : Bank
Service/Product : Financial Services
Website : https://theunitybank.com/contact-us.html
Unity Bank Customer Helpline Number
Got a question about Unity Bank or wish to reach out to us for
Our helpline number: 18002091122
Email us: care[at]unitybank[dot]co[dot]in</a></p>
Address:
Unity Small Finance Bank Limited,
Unit no. 2, First floor, Central
Plaza, 166, CST road, Kalina,
Mumbai -400098
Send an email to: level3escalation[at]unitybank[dot]co[dot]in
Call on : 9152366104 (mobile)
between 9:30 AM to 6:00 PM, Monday to Friday
Related / Similar Customer care : India Post Payments Bank Toll Free Number & Email ID
Branch Address of Unity Bank
Unity Small Finance Bank Ltd,
28MH+QQ2 Temple, Junction, Thrikkakara, Edappally, Kochi,
Kerala 682021, India
Unity Small Finance Bank Ltd,
No 332, Ground Floor, Hegganahalli Main Rd,
opp. Govt School, Srigandha Nagar,
Hegganahalli, Bengaluru,
Karnataka 560091, India
Unity Small Finance Bank
Kumaraswamy Layout Branch, 1067,
50 Feet Road, Bus Stop,
Vyasaraya Ballal Rd, near Water Tank,
1st Stage, Kumaraswamy Layout,
Bengaluru, Karnataka 560078, India
Grievance Redressal of Unity Bank
Please contact the customer care representative at your nearest branch office.
Level 1: Centralised Customer Care team/ Regional Nodal Officer
If the customer is not satisfied with the resolution provided by the branch/ executives of the Bank or no response is received within 7 days, the customer could write to:
Level 1 contact:
(1) Centralised Customer Care Representative – Ms. Mariammal Gunasekar
Address:
Unity Small Finance Bank Limited,
Unit no. 2, First floor, Central Plaza,
166, CST road, Kalina,
Mumbai -400098 or
Send an email to: m.gunasekar[AT]unitybank.co.in or
Call on: 9167225962 between 09:30 AM to 06:00 PM, Monday to Friday.
Reply to the complaint will be given within 7 working days.
Level 2: Escalation Officer
If the customer is not satisfied with the resolution provided by the Centralized Customer Care Team or Regional Nodal Officers or if the customer does not hear from us in 7 days, then the customer may escalate his grievance to:
Level 2 Contact: Ms. Rajinder Kaur
Address:
Unity Small Finance Bank Limited,
Unit no. 2, First floor,
Central Plaza, 166, CST road, Kalina,
Mumbai -400098 or
Send an email to: level2escalation[AT]unitybank.co.in
Call on: 9152366105 (mobile) between 9:30 AM to 6:00 PM, Monday to Friday.
Reply to the complaint will be given within 7 working days.
Level 3: Principal Nodal Officer/ Grievance Redressal Officer (Central)
If the customer is not satisfied with the resolution provided by the Level 2 Escalation Officer or if the customer does not hear from us in 15 days, then the customer may escalate his grievance to:
Level 3 Contact: Mr. Mahendra Bindra
Address:
Unity Small Finance Bank Limited,
Unit no. 2, First floor, Central Plaza,
166, CST road, Kalina,
Mumbai -400098 or
Send an email to: level3escalation[AT]unitybank.co.in
Call on: 9152366104 (mobile) between 9:30 AM to 6:00 PM, Monday to Friday.
Reply to the complaint will be given within 7 working days.
Level 4:
If the customer is not satisfied with the resolution provided by the Level 3 Officer or if the customer does not hear from us in 30 days, then the customer may escalate his grievance to:
The Regulator- Integrated Ombudsman
Mode of filing complaint:
The complaints under the Scheme can be made online on the portal / electronic mode (email at crpc[AT]rbi.org.in) and physical form including postal and hand- delivered complaints to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India,4 th floor, Sector 17, Chandigarh- 160017.