Company : Columbia Sportswear India
Service Name : Customer Care Number
Head Quarters : Noida
Industry : Online Shopping
Service / Product : Men, Women, Kids Clothes, Slippers
Website : https://columbiasportswear.co.in/Contact-us
Columbia Sportswear Customer Care Number & E-Mail ID
Customer Service Hours of Operation:
Monday – Sunday
09:00 a.m. to 9:00 p.m.
011-40665000
columbiacare[AT]chogoriindia.com
Address:
Windsor Grand, plot no. 1-C,
14A floor, expressway, sector 126,
Noida,
Uttar Pradesh-201313
Related / Similar Customer Care : Magic Decor Odisha Customer Care Toll Free Number & E-Mail ID
General FAQs :
By accessing this website or purchasing any product from us, you are also authorizing our executives to Call/SMS/Email you regarding company services and offers. If you do not agree with this please inform us in writing at columbiacare[AT]chogoriindia.com about your reservations.
Return & Cancellation of Columbia Sportswear
Registered User :
To check the status of your order, cancel, or return – Please click the link below
https://columbiasportswear.co.in/login?login
Guest User :
To check the status of your order, cancel, or return – Please click the link below
https://columbiasportswear.co.in/account-track
Terms and Conditions for Festive Gift Cards
1. Non-Clubbing of Gift Cards: Two gift cards cannot be combined for a single purchase. Only one gift card can be used per transaction.
2. Online Redemption Only: Gift cards can only be redeemed on the official Columbia Sportswear India website, www.columbiasportswear.co.in. They cannot be used for in-store purchases.
3. Gift Card Validity: The validity period for gift cards is 1 year from the date of purchase. Any unused balance on the card will expire after this period.
4. Non-Transferable: Gift cards are non-transferable and can only be used by the person to whom the card was issued. They cannot be resold or transferred to another individual.
5. No Cash Redemption: Gift cards have no cash value and cannot be redeemed for cash, either in whole or in part. They can only be used for merchandise on the Columbia Sportswear India website.
6. Return Policy: Purchases made with gift cards are subject to the same return policy as regular purchases. If an item purchased with a gift card is returned, the refund will be issued in the form of store credit.
7. Redemption: The coupon code has to be redeemed on a single purchase. It cannot be split into two different bills.
8. Modification of Terms: Chogori India Retail Ltd. reserves the right to modify these terms.
9. In case of dispute: it’s up to the sole discretion of Chogori India Retail Ltd.(CIRL) for further course of action. All disputes will be subject to Delhi jurisdiction.
FAQ on Columbia Sportswear
How can I make a payment?
We accept all credit cards, debit cards, UPI and internet banking options
How can I apply return or exchange for my product?
Please visit our website https://www.columbiasportswear.co.in or write us an email on columbiacare[AT]chogoriindia.com
What is the validity of my wallet amount?
There is no expiry for your wallet amount.
How can I get more information about a particular product?
Please send us your specific query on columbiacare[AT]chogoriindia.com
Are the Columbia products sold on other platforms like Amazon, TATA Lux/Cliq and Myntra genuine?
Yes, all Columbia products which are fulfilled by Amazon,TATA Lux/Cliq and Myntra are genuine.
I have received a partial item/partial order or an Untenanted/Void packet, what should I do?
Kindly reach out to us on columbiacare[AT]chogoriindia.com for pilferage within 48 hours of delivery failing which the claim will not be entertained
Can I modify the shipping address of my order after it has been placed?
No, you can’t modify the shipping address after the order placement
What are the all postal codes where do you ship?
You can check availability in your area by visiting our website https://www.columbiasportswear.co.in
Do you ship outside of India?
No. At this point, we deliver products only within India.
Can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the delivery of your order. In future, if we are offering such service and your area pin code is serviceable, you will receive a communication from our end.
How do I cancel my Order?
Please visit our website or write us an email at columbiacare[AT]chogoriindia.com
I just cancelled my order. When will I receive my refund?
For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 3 days from the time of order cancellation.
If I return/cancel the purchased product will the GST/VAT amount charged be refunded?
Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation.
Do you have any instant refund policy?
If you wish to have your amount of cancelled order in Columbia wallet it will be credited same day. In case of refunds to source account (that is Credit Card, Debit Card and Net banking), your refund may take 3 days to reflect in your account depending upon your banking partner.
In which cases do you accept returns?
All returns are accepted for a genuine reason under return policy
What damage do you consider in your warranty?
All genuine defects are covered which haven’t happened due to a care problem
I am having problems logging into my account
Please write us an email at columbiacare[AT]chogoriindia.com our team will be in touch with you 24 Hrs