Organisation : Suryoday Small Finance Bank Ltd
Head Quarters : Mumbai
Facility : Customer Care Toll Free Number Contact Address
Industry : Bank
Service/Product : Financial Services
Website : https://www.suryodaybank.com/smile-centre
Suryoday Small Finance Bank Toll Free
Toll Free No: 1800 266 7711
Contact US :
We are committed to solving all your queries as quickly as possible.We are eager to hear about your experiences and to serve you better.
Suryoday Small Finance Bank Limited
1101, Sharda Terraces,
Plot 65, Sector 11, CBD Belapur,
Navi Mumbai- 400 614
Email: info[AT]suryodaybank.com
Related / Similar Customer Care : ESAF Small Finance Bank Kerala Customer Service Number & Address
Level 1 :
Smile Centre :
Call us on 1800 266 7711 (24*7 Toll free number)
Write to us on smile[AT]suryodaybank.com
Fraud Reporting :
Call us on 1800 266 7711 (24*7 Toll free number)
Write to us on smile[AT]suryodaybank.com
National Cyber-Crime Helpline number: 1930
Delhi, Rajasthan, Uttarakhand, Chhattisgarh, Uttar Pradesh, Assam, Tamil Nadu and Andhra Pradesh – 24*7
For Rest of the States/UTs – (10:00 AM To 6:00 PM)
If you are still not satisfied with the resolution you receive,please feel free to raise the issue to:
Level 2 :
Nodal Officer :
Ms. Rekha Britto- Deputy Vice President
Email ID : nodalofficer[AT]suryodaybank.com
Landline Number: 022-40941556
Timings:From 9:30am to 6:00pm (2nd and 4th Saturday Holiday)
Registered and Corporate Office Address: 1101, Sharda Terraces, Plot No.65, Sector 11, CBD Belapur, Navi Mumbai – 400614
Level 3 :
Principal Nodal Officer
Mr. Rajesh Srivastava – Senior Vice President
Email ID: pno[AT]suryodaybank.com
Landline Number : 022-40941555
Timings:From 9:30am to 6:00pm (2nd and 4th Saturday Holiday)
Registered and Corporate Office Address : 1101, Sharda Terraces, Plot No.65, Sector 11, CBD Belapur, Navi Mumbai – 400614
Level 4 :
If you are still not satisfied with resolution provided and /or in case have not received a satisfactory response within 30 days, you may refer the case to the banking ombudsman.
Grievance Redressal Officer :
Ms. Rekha Francis Britto – Deputy Vice President
Email ID : grievances.tpp[AT]suryodaybank.com
Landline Number : 022-40941556
Timings : From 9:30am to 6:00pm (2nd and 4th Saturday Holiday)
Registered and Corporate Office Address : 1101, Sharda Terraces, Plot No.65, Sector 11, CBD Belapur, Navi Mumbai – 400614
Feedback :
Your experience matters. If our service falls short of your expectations, please let us know so we can address your concerns immediately. Please tell us if you’ve had difficulty getting your issue resolved.
Customer Grievance Redressal Policy
The Bank shall form a Grievance Redressal Cell (GRC) as a part of its Customer Service Division at its Head Office to oversee the customer complaint handling mechanism of the entire bank. This cell shall be headed by a Principal Nodal Officer (PNO) Head – Customer Service. The PNO at the Head Office level shall be the point of contact with whom the BO, Indian Banks’ Association (IBA) and RBI can liaise for resolution of customer complaints. The GRC shall ensure that following details are displayed in the branches and on the website of the Bank.
** Names of officials who can be contacted for redressal of complaints along with direct telephone number, fax number, complete address, and email address
** Details of Principal Nodal Officers
** Names and other contact details of MD & CEO and other business heads to enable customers to approach them if required
** Contact details of the BO Offices of the respective areas
** Code of Bank’s Commitment to Customers framed by Banking Code and Standards Board of India (BCSBI)
** Detailed Grievance Redressal Mechanism
Registration & Tracking of Complaints
1. The customer shall be able to register the complaint through multiple channels which may include:
** Complaint form/ suggestion box
** Complaints register or oral complaints at the branches/ Regional Offices
** Written or verbal complaints from customers at centre meetings, compulsory group trainings, exit interviews, etc.
** Complaint calls to the Branch, / helpdesk number
** Grievances received through emails or through internet or mobile banking
** Complaints received through BO, BCSBI, RBI, Centralized Public Grievance Redress & Monitoring System (CPGRAMS) of the Government of India
2. The customer shall be given an acknowledgement of his complaint within 2 working days by way of a reference number. All customer complaints received through digital channels shall be acknowledged through emails/ SMS.
3. A copy of the complaint shall be sent to the Customer Service Division – Head Office of the Bank along with remarks by the Branch Manager mentioning a suitable time frame for resolution of the complaint. The Branch CRM shall ensure that the complaints are resolved within the timelines as stipulated in the SOPs, if the complaints are received through complaint/ suggestion box or complaint register.
For any customer complaints received through alternate channels such as customer care numbers, website, or emails or through external channels such as BO, BCSBI or CPGRAMS, the PNO shall ensure that the complaints are assigned to the respective business units responsible for resolution within the stipulated timelines as specified in the SOPs.
4. The Branches shall send action taken report on complaints received to the Customer Service Division at the end of every month.
5. An automated system shall be devised to record digitally the customer complaints received through multiple channels, which shall also be accessible to the branches who can monitor and update the status of the complaint. Each of these complaints shall be assigned a unique tracking number which shall be shared with the customer for future reference and monitoring purpose.