Organisation : Dekor World
Service Name : Contact Number & Email ID
Head Office : Delhi
Industry : Online shopping
Service/Product : Home Decor, Home & Kitchen, Bags & Accessories
Website : https://www.dekorworld.in/
Dekor World Contact Number & Email ID
Call : +91-7838784438
Email Id : help [AT] dekorworld.in
Timing : (Monday – Saturday 10 AM to 7 PM)
Dekor World Contact Address
Dekor World :
B-169 Naraina Vihar,
New Delhi-110028
Related / Similar Customer Care : My Pooja Box Delhi Contact Number & Email ID
Cancellation Policy In Dekor World
** Any cancellation requests will only be accepted if they are made within 24 hrs of placing the order and a full refund will be issued for it.
** However if the request is made at a time when the product it is already in transit, a nominal
** In-transit cancellation fee will be charged of 10% of the order value.
** This is due to the nature of our products which are high-quality fragile items, once in transit, we expect our guests to share a part of the shipping charges already borne by us.
** The customer needs to raise a cancellation request to the Customer Service at +91-7838784438(Monday – Saturday 10 AM to 7 PM) or mail us at help [AT] dekorworld.in.
** We will refund the amount by the same mode the customer paid to us except for COD ( that will be refunded either by store credits or cheque,Paytm or online Transfer in the customer’s name (as given in ‘billing name’ at time of purchase)
Return Process In Dekor World
1. Please raise a Return Request within 48 hrs of delivery by calling our Customer Service at +91-7838784438(Monday – Saturday 10 AM to 7 PM) or mail us at help [AT] dekorworld.in. You can also submit your Return Request by signing into ‘My Account’ and filling the ‘Submit a Support Request’ form, to initiate the return process.
2. You will be asked to mail a good quality picture of the received product clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to help [AT] dekorworld.in. (you can mail the picture in the first step, for a faster process). Our Quality Assurance team will check the details in reference to its eligibility of return.
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse.
4. Once the merchandise is back at our warehouse, the refund process will get initiated within 7 days of receiving it.
Refund Policy In Decor World
** All refunds will be processed within 7 days of receiving the merchandise back at our warehouse. The refunds will be made in form of Store Credits or through the same mode of payment as in the order placement.
** Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed within 24 hours.
** All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.
** Refunds for COD payments will be issued either through an account payee cheque,Paytm or online Transfer in the customer’s name (as given in ‘billing name’ at time of purchase), or store credits.