www.customercare.gen.in

Organisation : The White Pole
Service Name : Customer Service, Email ID
Head Office : Delhi
Industry : Footwear
Service/Product : Flats, ballerina, Sandles, Sports Shoes
Website : https://www.thewhitepole.com/

The White Pole Contact Number

Call : + 91 9354654989
Email : care [AT] thewhitepole.com
Timing : Monday to Saturday: 10:00 am – 5:00 pm

The White Pole Contact Address

3732/A Gali number 2 Kanhaiya Nagar near Kanhaiya Nagar Metro Station,
Tri Nagar, Delhi, North-West Delhi,
Pin Code- 110035

Related / Similar Customer Care : Stelatoes Delhi Contact Number, Email ID

Return/Exchange On The White Pole

** We’re happy to share about the Return/Exchange policy offered to our customers. With this option, if you don’t like the product or if there is any issue like (wrong size, damaged product, wrong product) you will have the option of requesting the return request within 14 days (may vary product to product. For details, please check the item page at the time of ordering) from product delivery.

** The only requirement of the return/exchange policy is that the item you’re returning should be in it’s actual condition. Tags and packaging should remain intact and the product should not have been used. Once the item is received at the warehouse, there will be a quality check, post which the refund will be processed. You’re more than welcome to try on the product; however, please take adequate measure to avoid any damage to the product.

** You can now apply for the return request by sending us an email on care [AT] thewhitepole.com along with the complete and clear images. Please check the list shared below for the images required for return.

** Please share complete and clear image of the product along with the tags.

** Please ensure that the product is in proper unused condition and without any damages on products and the box.

** Please share the image of the invoice as well.

The following Exception and Rules apply to this Policy :
** As a new company, we currently do not have the option for the reverse pick up for products below Rs 499 so you would have to self shipped it to our warehouse address. Your support is highly appreciated. We will connect you to the service providers when your return has been approved from our end.

** All items that need to be returned/exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. products must be packed in the original box in which they were delivered).

** In case you have purchased an item, which has a free gift/offer associated with it and you wish to return the main item, then your gift item also needs to be returned in order to process the required refund.

** White Pole will not be liable for the products returned by mistake. If an extra or a different product is returned by mistake, White Pole would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the Customer.

Important Note :
** In case of any damage product or wrong product delivered from our end, the return pickup would be done from our end without any additional charges and we would take a follow up on the email regarding the refund.

** Currently, we have the option for the refund of the returned products under your The White Pole account in your Store Credit.

** The store credit would be initiated from our end within 24 hours from the pick up date in your TheWhitePole (Circle One Industry) account.

** Monetary refund would not be done from our end in case the return request is initiated for the below shared reasons ;

** Did not like, size issue/fitting issue.