Organisation : Jack & Jones
Service Name : Customer Service, Email ID
Head Office : Mumbai
Industry : Online Shopping
Service/Product : Clothing, Footwear, Accessories
Website : https://www.jackjones.in
Jack & Jones Customer Service
Call : 18002660005
Email : help [AT] jackjones.in
Timing :Monday to Saturday 10.00-19.00
(Closed on National and Public Holidays)
Jack & Jones Contact Address
The Lalit Residency, 4th Floor,
The Lalit Mumbai, Sahar Airport Road, Sahar,
Andheri East,Mumbai 400059
Maharashtra, India
Related / Similar Customer Care : Inc5 Shoes Thane Contact Number, Email ID
Jack & Jones Store Locator
Jack & Jones Men’s Collection
JACK&JONES Store, Shop no 4 , Brady House ,
Veer Nariman Road , Near Horniman Circle ,
Fort , Mumbai – 400001
Jack & Jones Men’s Collection
R City Mall, Shop No. G-39,
Ground Floor, LBS Marg, Ghatkopar West – 400086
Jack & Jones Men’s Collection
Infiniti Mall, First Floor,
Link Road, Malad West, Mumbai – 400064.
Jack & Jones Men’s & Junior Collection
Phoenix Marketcity, G 20, Ground Floor,
L.B.S. Road, Kurla West , Mumbai – 400070
Jack & Jones Men’s & Junior Collection
Seawoods Grand Central Mall, UG 55/ 56,
Sector 40 Nerul, Navi Mumbai – 400706
Jack & Jones Men’s Collection
Inorbit Mall, Unit No. S 50/51,
First Floor, New Link Road, Malad West, Mumbai – 400064
Jack & Jones Men’s Collection
Oberoi Mall, Shop No G26,
Ground Floor, Goregaon East, Mumbai – 400063
Jack & Jones Men’s & Junior Collection
Mangal Murthi Building, 2nd Floor,
Near Arya Samaj Mandir, Linking Road, Santacruz West, Mumbai – 400054
Jack & Jones Men’s Collection
Inorbit Mall, G#18, Sector-30A,
Vashi, Navi Mumbai – 400705
Shipping & Delivery In Jack & Jones
Delivery Time :
Most orders arrive within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which an SMS/Email notification will be sent, once your order is shipped.
Delivery Charges :
Delivery charge of INR 99 will be levied on orders worth INR 699 and below. Delivery charges are not refundable in case of such orders.
International Shipping :
We only ship within India but accept most international credit cards.
Unable to Deliver :
** If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier service will notify you.
** Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfilment centre.
** In case of a prepaid order, a refund will be generated as credits into your website account. These credits can be used for future transactions on jackjones.in.
Returns, Refunds & Cancellations In Jack & Jones
Cancelling an order :
** Only orders that haven’t left the fulfilment centre can be cancelled. To cancel an order, view the order details in My Account >Orders> Select Product> Cancel.
** If the order has already been shipped from our fulfilment centre, then you can refuse to accept the delivery and send it back with the courier partner.
** A refund will be generated, after the product is received at our fulfilment centre.
Return Process :
** A request for return can only be raised post 24 hours of receipt of product. All returns requests must be received within 15 days of delivery.
** To return a product, view the order details in – My Account > Orders> Select Product > Return. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.
** Please provide your product details and the reason for your return, so we can keep improving your shopping experience.
** Once your return request has been generated, we’ll send you a confirmation via SMS and email.
Return Policy :
** Most items are eligible for returns (and refunds), except for personal use items such as masks, swimwear, innerwear ( boxers, briefs, trunks, vest, pyjamas), sunglasses, fragrances, socks and jewellery. All refundable items should be unused, intact and in their original packaging (labels, tags, boxes)
** The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at our fulfilment centre.
Returns With Promo Code Or Discount :
** If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.