Organisation : Carlton Retail Pvt Ltd
Service Name : Contact Number and Email ID
Head Office : Gurgaon
Industry : Accessories
Service/Product : Shoes, Bags, Jewelleries, Sunglasses
Website : https://carltonlondon.co.in
Carlton London Contact Number
Call : +91-8929378125
Email : support [AT] carltonlondon.com
Timing : (Monday-Friday): 10 AM -5 PM)
Carlton London Contact Address
Carlton Retail Pvt Ltd :
Opposite 32 milestone
Sector-30, Silokra village
Gurgaon, Haryana , India ,122001
Related / Similar Customer Care : Ruosh Shoes Bangalore Contact Number
FAQ On Carlton London
Frequently Asked Question FAQs On Carlton London
1) Why do I need an account on Carlton London
Benefits of creating an account-
** It unlocks a range of exciting benefits and opportunities that you get with Carlton London.
** Exciting discounts, coupon codes, alerts on new arrivals and on top of that fashion tips and fashion trends right in front of you.
** You are able to view your order history including your order status, and you can re-print order documents.
** We have your details safe, in case we need to contact you regarding your order.
2) I have forgotten the password to my Carlton London account, how do I log in?
** All you need to do is go to the login page, click the ‘Forgot Password’ option and put in your account email address in the box provided.
** Once you’ve pressed the ‘Reset Password’ button, we’ll send a link to your email address to reset the password.
** If you’re still having problems, just give us a call.
3) How do I change my details in my Carlton London account?
** If you have already signed up, click into the “My Account” section where there are options for you to change any of your details.
** You can then make any changes you need to.
4) How do I reach the Carlton London customer support ?
You can reach our customer support team at support [AT] carltonlondon.com from Monday to Saturday between 10 AM-6 PM.
5) Is there any phone number for the customer support?
** Yes, however at present owing to the pandemic our telephonic customer support is not available till November.
** We will resume our services by 3rd December 2020.
6) How long does customer support take to respond to my queries?
All queries shall be responded the same day of the receipt or the next working day in case there is a holiday.
7) What is the estimated time of delivery?
** All orders placed on CARLTON LONDON are dispatched through the courier service and it takes 10-12 business days to deliver from the date of order placing considering slowness in the logistics owing to the pandemic.
** All orders of exclusive collection shall take 12-15 business days as they are all made to order articles.
8) Can I amend my order?
You can amend your order any time before check-out, but once your order has been placed, it cannot be changed.
9) How can I check if Carlton London delivers to my PIN code?
** Carlton London always updates the pincode serviceability on the store and at the time of checkout if your pincode is not serviceable you will not be able to place the order
** However owing to the current pandemic and other factors, the pincode serviceability may change dynamically.
** We will notify you on the same in case the order needs to be cancelled for that pincode.
10) Can I cancel my order?
** You can cancel an order under ‘My Order’ option until it has not been processed by the Carlton London operations team.
** This generally takes 24-48 hours. Once order is processed, we cannot cancel the order.