Jayalakshmi Silks Cochin Customer Service Phone Number : jayalakshmisilks.com

View Comments (13)

• Very poor customer service , when we complaint it to the floor managers, they too didn't even bother to mind it , just said that the staff is less we came out from there and purchased from Seemati. The sales girls name was Saritha.

• I am a regular customer of Jayalakshmi silk. Today I had visited your Trivandrum shop in connection with my daughters marriage. Now I find that the service has gone down badly. The worst thing is that rearranging our parked vehicles. Customer have to wait for long for getting their vehicles back. No responsible persons are available. Because of this visit you again is doubtful.

• My mother was gifted with a Saree of Rs.7280 and it got damaged after the second use. We bought it from Calicut showroom and they misbehaved with us. I need a solution at the earliest.

• I bought a new soft silk Saree worth Rs.7800 and it got damaged after first use because of material and not because of my fault. Please respond asap.

  • Information available from the Official Website :

    A return request can be rejected due to following reasons.
    ** Damages due to misuse of product by the buyer.
    ** Any product that is returned without original packaging, and all other items originally included with the product/s delivered.
    ** Garments, which is 'made to order' on customer's request.
    ** Clothes used (other than for trial), altered, washed, soiled or damaged in any way.
    ** Color running or fading due to product being washed in a wrong manner.
    ** Color running or fading due to product being washed along with other bright color items.

    In such an event the product would be returned back to the customer without any replacement or Store Credits.

    Failure to notify Us of any defects in the product/s at the time of delivery of the product/s and/or within 10 days from the date of delivery and the same product/s will not be replaced and will not be eligible for a refund or store credits.

    If Jayalakshmi has suspicion or knowledge, that any of its buyers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then We may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer.

    In all cases, return shipping cost has to be born by the customer.

• I have been given a gift voucher for Rs 10000/- by one of my best friend. I approached Trivandrum retail shop for exchanging in to small values, they did not agree. They wanted full purchase for Rs 10000/- at a time. I was not asking to pay me cash, only was asking to change in to smaller values, but the staffs were behaving such a way that I was demanding some thing irregular and they have treated me very badly. Being a reputed textile firm the behavior of Trivandrum staffs were not so encouraging. They were treating such a way that I was approaching for a favor from them. In all other textile industries it is very well changed in to small values. I was a valuable customer for Jayalakshmi Silks, that was the reason my friend gifted this voucher. Hope will consider my request for favorable decision.

  • Information available from the Official Website :

    You can always use the Contact Us form provided in our website to submit your grievance to us. Moreover that, you can directly mail to customercare [AT] jayalakshmi.in for complaints and feedback and write to online [AT] jayalakshmi.in for products and order related queries.

• My wife purchased a Churidar Material(Item Code 3000921160007) on 5.1.17.vide Bill No.399359 from Jayalakshmi Cochin Branch. After returning home(Kolkata) she found that there are insufficient cloth.(lower and upper part measuring about 1.9 meter each). Now she is claiming suitable replacement which should be delivered to our following address at Company's cost.
  PRASUN CHATTOPADHYAY
  E/83 BAGHAJATIN
  KOLKATA-700086
  WEST BENGAL
  PH.-9830710121

• I have purchased clothes worth Rs 6235/- on 16/12/16 wide your bill no.364597,364599,364600,364601,364602 and paid the amount by my SBI credit card. I have swiped twice the card as the bill did not generate in my first swipe. But my bank details shows bill amount has been paid twice and not yet reimbursed till date. Kindly look into the matter and reimbursed the amount.

• Will you open the shop on 12th October(Muharram)?

• Will you open the shop on 14th august(Sunday)?

• Will you open the shop on August 15 ( Independence day)?

• I purchased a Saree online on 2nd of July. My order no is #100004127. Can you please tell me what happened to my order? It is not delivered to the address yet.

  Thank You