Organisation : ECCO
Service Name : Customer Care
Headquarters : Gurugram
Industry : Online Shopping
Service/ Product : Foot Wear, Shoes
Website : https://in.ecco.com/
ECCO Customer Care
If you have a question about size, fit, style, color, or availability, shipping or you order, please get in touch with our customer services
Related / Similar Contact : Nike India Customer Service Number
Call : +91-9820393226
Email : customer.care.in AT ecco.com
Timing : Monday-Friday 10am-6pm. Holidays, Saturday & Sunday closed
ECCO India Stores
ECCO Store Ambience Mall Gurugram:
Ambience Mall, Floor 1, Unit F-159, NH 8, Ambience Island, Gurugram,
Haryana 122002, India
Call +91 9833390882
ECCO Store Pavillion Mall Pune:
The Pavillion Pune, GF-09, Senapati Bapat Road, Shivaji Nagar,
Pune Maharashtra – 411016, India
Call +91 20 66420708
FAQ On ECCO India
Frequently Asked Questions FAQ On ECCO India
What size should I order?
ECCO shoes are manufactured in European sizes. Please use our size conversion chart to find your size, located on each product page.
Can I wash my shoes?
We do not recommend this as laundry soap removes the softening agents in the leather. As a result the leather can become hard and shrink.
What are your customer service hours?
Our Customer Service Team is available to help you shop. Have a question about size, fit, style, color, anything at all – we are happy to help!. Call +91 9820 393 226 during the hours of Monday – Friday 9:00am -18:00pm IST, Saturdays, Sundays and Public Holidays Closed or email us at customer.care.in@ecco.com.
Where can I buy ECCO products?
ECCO India online store “in.ecco.com” and ECCO India Retail Stores. You can buy your favourite ECCO products from our stores. Click here to find a store near you.
Does ECCO collect sales tax?
ECCO is required by law to collect applicable sales tax on all purchases shipped to states in which ECCO has a physical location or its affiliates operate in. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped, the standard sales tax rate in that area and the total Indian Rupee amount of your order. Some states regulate that we must charge tax on the shipping charges as well.
How can I return my order?
All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase. See our Information About Returns for more information.
Are ECCO shoes waterproof?
Only ECCO Shoes that are made with Gore-Tex ™ lining are waterproof.
Do ECCO shoes come in various widths?
ECCO shoes come in regular width and extra width. Shop extra wide shoes for women and extra wide shoes for men
What should I do if my shoes do become wet?
Give the shoes plenty of time to dry. Remove the insole and let the shoes dry naturally and never expose them to artificial heat which can damage and distort them.
Can I wash my shoes?
We do not recommend this as laundry soap removes the softening agents in the leather. As a result the leather can become hard and shrink.
I saw ECCO shoes online, how do I know they are real?
ECCO only operates under its Own & Operated ECCO Retail Stores and our online website in.ecco.com. We cannot warranty or guarantee any ECCO products purchased through non authorized resellers. In our endeavour to protect our highly valued brand, the fight against counterfeiting online and offline is a high priority to us. See our Counterfeit FAQs for more details.
How can I best prevent my ECCO shoes from losing their original shape?
This is best done by using shoe trees when the shoe isn’t being worn. The best types are shoe trees made out of unvarnished sandalwood, which also extracts moisture from the leather.