www.customercare.gen.in

Organisation : IHMCL – Indian Highway Management Company Limited
Service Name : National Toll-Free Helpline 1033
Headquarters : Delhi
Industry : Highway, Road
Service/ Product : Road Users
Website : https://ihmcl.co.in/24×7-national-highways-helpline-1033/

IHMCL National Toll-Free Helpline

Recognizing the importance of improving safe travel along National Highways and to help NHAI in taking preventive measures & improve maintenance of road and facilitate to serve the road users, NHAI has launched the Toll Free “1033” Helpline Number to provide 24x7x365 assistance to road users on NHAI’s tolled stretches in case of Emergency/Non-Emergency issues.

The 1033 Helpline provide multi-lingual support service to road users and integrated with the other highway operations facilities such as toll plaza Ambulance, Patrol Vehicle, Crane, etc. depending on the need. Non-emergency issues addressed include FASTag related complaints/queries, feedback about facilities / amenities available at the Toll Plazas and along the National Highways, road conditions, potholes, street light and toll charges related issues etc.

Since NHAI has launched bank neutral NHAI FASTag and 1033 number is printed on ‘NHAI FASTags’ as ‘Customer Care Number’ to provide support to NHAI FASTag users.

Salient Features

** A single 4-digit Toll Free Universal Access Number (UAN) “1033”.
** Single point of contact to report emergency/non-emergency issues for across National Highways stretches.
** 24X7 Centralized Call Centre.
** Assistance to road accident victims on National Highways by arranging ambulance, highway patrol vehicle and cranes to remove wrecked vehicles from the accident site at National Highways.
** FASTag related support.

IHMCL Contact

Address :
NHAI, G-5 & 6, Sector 10, Dwarka,
New Delhi – 110075, India

Working Hours : Monday-Friday: 9:30 AM – 6 PM
Phone Corporate Office: 011-25074100 (extension-1804)
Email : info@ihmcl.com
For FASTag complaints: etc.nodal@ihmcl.com

Other Contacts:
1. Mr. Ajay Mishra, COO 011-25074100 (Extn.1304) ajaymishra AT nhai.org
2. Mr. Subhash Khurana, CFO 011-25074100 (Extn.1330) cfo AT ihmcl.com
3. Mr. Vikas Malhotra 011-25074100 (Extn. 1415) vikas AT nhai.org
3. Mr. Parmendra Tilanthe, Dy. CFO 011-25074100 (Extn.2440) pramendra AT nhai.org
4. Mr. Amrit Singha, VP – Operations 011-25074100 (Extn.1136) amrit.s AT ihmcl.com
5. Mr. G B Mishra, Company Secretary 011-25074100 (Extn.1126) cs AT ihmcl.com
6. Mr. Rajesh Tripathi, Sr. Manager (P) 011-25074100 (Extn.1135) rajesh.tripathi AT ihmcl.com
7. Mr. Prashant Sharma, Manager (ETC) 011-25074100 (Extn.2233) prashant.sharma AT ihmcl.com
8. Mr. Sachin Pandey, Manager (P) 011-25074100 (Extn.1125) sachin AT ihmcl.com
9. Ms. Komal Khatri, Manager (Mkt.) NA marketing AT ihmcl.com
10. Ayesha Bhalla, Asstt. Manager NA ayesha AT ihmcl.com
11. Manish Kumar, Accounts Assistant NA manish.k AT ihmcl.com
12. Mr. Shakti Singh Rathor(Consultant-1033) 011-25074100 (Extn. 2262) shaktirathore AT ihmcl.com
13. Jaya Kaushik, Engineer NA jaya.kaushik AT ihmcl.com
14. Soumya Singh, Engineer NA soumya AT ihmcl.com
15. Sawan Kapoor, Engineer NA sawan.kapoor AT ihmcl.com
16. Amit Kumar, Engineer NA amit.kumar AT ihmcl.com
17. Ravi Kumar, Engineer NA ravi.kumar AT ihmcl.com
18. Neha Agarwal , Engineer NA neha AT ihmcl.com
19. Jai Shree, Personal Assistant to Chief Operating Officer 011-25074100 (Extn.1804) jaishree AT ihmcl.com

About IHMCL:
** NHAI jointly with its Concessionaires and Financial Institutions incorporated Indian Highways Management Company Limited (IHMCL) on 26.12.2012 under the Companies Act, 1956 to carry out Electronic Tolling and other ancillary projects of NHAI.
** Indian Highways Management Company Limited (IHMCL) was incorporated on 26.12.2012 under the Companies Act, 1956.
** It was incorporated to carry out Electronic Tolling and other allied works by NHAI jointly with its Concessionaires and Financial Institutions.
** The shareholding pattern of stakeholders is NHAI-41.38%, Concessionaires-33.81% and Financial Institutions 24.81%.