Organisation : Insurance Regulatory and Development Authority of India (IRDAI)
Service Name : Policyholders Toll Free Number
Headquarters : Hyderabad
Industry : Government, Insurance, Finance
Service/ Product : Insurance, Policy
Website : https://irdai.gov.in/
IRDAI Policyholders Contact
Insurance Regulatory and Development Authority of India (IRDAI) Policyholders Complaint Contact Number and Email ID
IRDAI Contact
1. Can send the complaint through Email to complaints@irdai.gov.in.
2. Can call Toll Free Number 155255 or 1800 4254 732.
3. Apart from the above options, if it is felt necessary by the complainant to send the communication in physical form, the same may be sent to IRDAI addressed to:
General Manager
Insurance Regulatory and Development Authority of India(IRDAI)
Consumer Affairs Department – Grievance Redressal Cell.
Sy.No.115/1, Financial District, Nanakramguda,
Gachibowli, Hyderabad – 500 032.
4. Can make use of the Integrated Grievance Management System(IGMS) – IRDAI Portal at https://irda.gov.in/ for registering the complaints themselves and to monitor the status of the complaints.
IRDAI Grievance Cell
The Grievance Redressal Cell in the Consumer Affairs Department of the Insurance Regulatory and Development Authority of India looks into complaints/grievances from policyholders. This Cell takes up the grievances with the respective insurers for redressal.
Policyholders who have complaints against insurers are required to first approach the Complaints/Grievance Redressal Cell of the insurer concerned. Click here for the mail ids of the Grievance Redressal Officers of the insurers. If they do not receive a response from the insurer within a reasonable period of time or are dissatisfied with the response of the company, they may approach the Grievance Redressal Cell in the Consumer Affairs Department of the IRDAI.
Only complaints from the insured or the claimants shall be entertained. The Cell shall not entertain complaints written on behalf of policyholders by advocates or agents or by any third parties.
Complainants are requested to submit complete details of the complaint as required in the complaint registration form put on the IRDAI website – policyholder.gov.in https://policyholder.gov.in/home. Click here to download the Complaint Registration Form. Without the required information called for in the Complaint Registration Form, IRDAI will not be in a position to register the complaint.
How IGMS Works?
Policy holder needs to login in to igms.irda.gov.in and create a profile for registering a complaint. Policy holders can register one or more complaints. Once the policy holder registers in to IGMS then details of complaint are passed on to respective insurance companies. Policy holder can see the details of the branch offices of the insurance company while registering the complaint.
Policy holder receives the confirmation email after registering the complaint along with IRDAI token no which will be used by IRDAI and Insurance Company for tracking of the complaint through IGMS. A complaint registered through IGMS flows to the insurer’s system as well as the IRDAI repository.
If the complainant is not satisfied with the resolution provided by Insurer, he/she can escalate the complaint for a review by IRDAI for a potential violation of Regulations. All the transactions between the Insurer, Insured and Remarks by IRDAI are visible to the complainant.