www.customercare.gen.in

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• This is to bring to ur notice that after the jewellery was taken Ac for Cashback & all formalities done an executive calls the next day & says that the cashback will not be forwarded due to discount amount given at the time of purchase has to be deducted
  Sorry this is just a act of crime 1st u call us to purchase with discount offers & then when v are already paying deduction charges rate variation charges from the market how can u say that the discount given on purchases will be deducted after 5years strange
  Pls be sure I will take this matter to consumer court & get clarification to the matter if I dont get my refund with immediate effect

• Today I visit reliance jewels for purchasing jewelry unfortunate I had buy the same after your staff call me. I want to exchange my old gold and buy new one. Making charges is too high and gold price given to me is very high as compare to nearby PC jeweller. Exchange gold is not seems trustworthy enough. You told me 24 carat gold price 39290 when I check from PC Jeweller there is 900 RS difference in your price your price is 900. Making charges first told me 739 on product that is nowhere near to other competitor there high end collection Lal kila making charges is 550. They are also providing same discount as you are providing to your customer under abhar and making fool. Your manager call me again and said we can change the making charges and after discount it will be 480. Please provide me calculation if 24 carat gold price is 39290 how you calculate the 22 kt price that is 36950. Your calculations are fake. You charge me 36950 22K gold price that will make 24K gold price more than 40 thousand. Even in the old gold evaluation process you are cheating with your customer. Person who is accessing the gold checking points is jewellery where other material stitches and scan from there. I said to them why you are checking the points in each jeweller and putting in scanner that way. I make it check one ornament again and found there is difference of purity 2 carat. Person put the jewellery from one corner where machine showing purity 20K I said to him please put the middle of jewellery that is 22K. He said to me when we melt actual thing is find out and make me ensure that there will be no fault. My jewellery weight taken as 54.45 mg with average 91.8 percent purity. When they melt the same they said me there are lots of impurities in your jewellery and your jewellery weight is now 54.25 mg with 85.15 purity and make the purchase. I have no option now. Definately your old gold evaluation process is not trust worthy when you melt gold you add multiple chemical into that. How I ensure now that when you put melt gold bar in scanner that will provide correct result. You are definitely making fool to your customer. Chemical using hammer and rubbing the bar on hold gold after melting make it loose. Both way you cheat me you take high price of gold campare to your competitors and making 22K gold price even more high. Old gold evaluation not done in trustworthy way. Zero trust on you old gold evaluation. I will definitely spread this on social media the way you are making fool. If required go to consumer court for same.

• Let me know if you have any requirements Printing & Advertisement like LEaflet - brochures - standee- flex - vinyl - one way screen - outdoor media - auto riksha branding - Tricycle branding etc.

• I went to Reliance jewels at gold souk mall Gurugram on 1st September to exchange my 4 old bangles under your gold exchange scheme. On purity check the bangles came out to be 91%pure which is equal to 22 carat. But after melting all the 4 bangles, the purity came out to be just 3% which is equal to no gold at all. I ask them to give us in paper the purity of gold before and after melting which they refused. Kindly give us the paper stating the gold purity before and after melting which you can easily give if you have done everything right. Kindly look into the matter.
  Thanks

• I had approached to Reliance jewels at Allahabad (UP)on 14-12-2016 and got receipt no 151 for exchange of 04 gold bangles in which it could be seen that all 04 bangles of gold checked through machine for its purity and each bangles checked three times and average purity had been recorded and shown as 83 percent but after melting it was shown as 77 percent. In-fact purity must not be reduced and only weight of commodity can be reduced due to dust. This is serious lapses while melting and checking its purity and required appropriate clarification.

  How does the making charges link with gold rate and its percentage? It is the evidence to cheat customer.There is a need to make investigation on the issue.

• Reliance jewellery mantry mall Bangalore has cheated me. I went to purchase a Diamond earring & a gold bracelet costing about Rs 82777 .00 and after they told me that they are offering .5 gram gold for every Rs 25000 purchase of jewellery. Attracted by this offer we finalized jewellery & ask them the amount to be paid. They said that bill is Rs 82777 . 00 & I paid the full amount by swapping my debit card. After receiving the full amount salesman came to us to tell that we are not eligible for gold gift. We were upset with this cheating type of business & we cancelled the purchase order as they have not kept up their promise-offer & asked them to payback our money. They are now neither paying me my money by cheque or reversing my debit entry. I want higher ups to look into this complaint seriously & arrange to return money. If it is not done immediately I will be forced to file a criminal case against Reliance management.

• Do you have any requirement for ADVERTISEMENT i.e OUTDOOR MEDIA in Delhi NCR, Please let me know.
  We have UNIPOLES and Display Vans here..
  Myself RITU SINGH