www.customercare.gen.in

Organisation : ZestMoney
Service Name : Customer Care
Headquarters : Bangalore
Industry : Payment
Service/ Product : EMI, Loan
Website : https://www.zestmoney.in/

ZestMoney Contact

Customers are at the forefront of what we do here at ZestMoney. We’re constantly hearing from you and we’re striving very hard to create an experience that is conducive to you. We at ZestMoney are obsessed to serve you in the best possible way.

Related / Similar Contact : Dhani Mumbai Customer Support

ZestMoney Customer Care

For any transaction, or loan related queries, please fill in the form and our executives will reach out within 24 hours. https://www.zestmoney.in/contact/. If you’re an existing customer and need immediate assistance you can call us at +91-6269000097

ZestMoney Complaints

At ZestMoney, we have customer centricity in our very DNA and we are constantly striving hard to create an experience that is conducive for our customers. Customers are at the forefront of everything we do. We take the greatest care in ensuring a flawless experience for our customers while they’re on their journey with us.

However, if you have had an experience which doesn’t meet your expectations and wish to escalate the same, please mail us at complaints@zestmoney.in or call us at +91-6269000097

ZestMoney Grievance Redressal Mechanism

It is our constant endeavor to provide our customers with the best possible service and care. In case of any grievances (including concerns about staff behavior) against “ZestMoney”, you may reach out to our representatives below at any time between 10.00 AM and 6.00 PM Monday to Friday except public holidays. We are committed to providing grievance redressal in a timely manner.

Grievance Redressal Official:
Customers are requested to address all their grievances at the first instance to the Grievance Redressal Official. The contact details of the Grievance Redressal Official are as provided below.

Bhavya G | Manager Operations:
Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru, Karnataka 560034
Email ID: bhavya@zestmoney.in
Phone Number: +91-6269000097

The Grievance Redressal Official may be reached on the contact number provided above anytime between 10:00 AM and 6:00 PM on weekdays except public holidays or through the e-mail address above. The Grievance Redressal Official shall endeavour to resolve the grievance within a period of fifteen days from the date of receipt of a grievance.

Nodal Officer:
If the customer does not receive a response from the Grievance Redressal Official within 15 days of making a representation, or if the customer is not satisfied with the response received from the Grievance Redressal Official, the customer may reach the Nodal Officer on the contact number below anytime between 10:00 AM and 6:00 PM on weekdays except public holidays or write to the Nodal Officer at the e-mail address below. The contact details of our Nodal Officer are provided below.

Mehak Mahajan | Sr. Director Business operation
Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru, Karnataka 560034
Email ID: cxo-escalations@zestmoney.in
Phone Number: +91-6269000097

ZestMoney FAQs

What is ZestMoney?
ZestMoney is the fastest way to pay using EMI even if you do not have a credit card. Using its completely online process you can pay for your entire cart amount in EMIs of your choice as and when made available to you by our lending partners. Loans taken through our platform have some of the highest approval rates and zero pre-closure charges.

What are the unique features of ZestMoney?
** Avail EMI without a credit card
** Speedy approval
** Easy account opening
** Flexible EMIs to suit your convenience
** Repay any time without any prepayment penalties (foreclosure charges)
** Transparent fee structure
** No hidden charges

What are the eligibility criteria?
To use ZestMoney, you must be over 18 years of age and under 65 years. You must be Indian resident and have a bank account, PAN card & Aadhaar card. A credit card is not mandatory.

How is ZestMoney using Perfios?
Perfios is a web-based personal finance application, which helps ZestMoney to access your recent bank statements in a safe and secure manner.

When will I get the cashback for No-Cost EMI?
Any interest charged on No-cost EMI will be processed as cashback. Cashback will be credited within 7 working days after each on-time EMI payment.

Can I change my EMI Plan?
We’re sorry to inform you that we will not be able to change your EMI tenure. However, you can pre-close (i.e. repay early) your EMI account at anytime, without any additional charges.

Can I change my repayment date?
We’re sorry to inform you that we will not be able to change your repayment date.

How would a NACH/eNACH setup help?
NACH/eNACH Mandate is payment services that allow us to easily automate recurring payments. Hence, your monthly EMIs will be automatically collected from your bank on the due date. This setup will help you pay your EMIs on time!