Company : Brown Boy
Head Quarters : Kolkata
Industry : Online Shopping
Service / Product : Men Tees, Accessories, etc..
Website : brownboy.in
Customer Toll Free Number : +91 9748077790
Email Us : care AT brownboy.in
Shipping & Return :
Shipping Policy:
** We ship all orders above INR 5,000 absolutely FREE, for any order below INR 5,000 we do charge a shipping fee of INR 50.
** Once you place the order it’ll take a day for your shipment to get ready.
** We pay a lot of attention in packaging and make it as personalized as possible.
** Hence give us a day to beautifully pack your order. We will inform you as soon as your parcel is shipped.
** We strive to deliver the products within 5-7 working days.
** However it does get a little crazy in courier land and it may take longer.
** In the event of abnormal circumstances it could extend upto 10 days.
** If you choose to pay via Cash-on-Delivery (COD) an extra charge of INR 50 is required.
Return Policy:
** We want you to love your Brown Boy products as much as we love making them.
** To provide you with a hassle free experience, we pay a lot of attention during product packaging.
** Your order goes through several quality and assurance checks before it is shipped.
** Hence in a rare case where you do receive damaged or soiled products,
** please send us digital photos of the product at returns AT brownboy.in within 24 hours of receiving it and call us on +91 9748077790,
** Mondays to Fridays, between 10 am and 7 pm. We’ll assist you and will provide you with the best possible solution with your complaint.
** Similarly if you receive an incorrect product, please email us at returns AT brownboy.in
** or call us within a period of ten days from the date you received the product and we will take care of the rest
** Then again, this does not happen.
** We will happily accept returns of items that do not fit correctly and exchange them for the correct size depending on availability.
** Please check, double check, and ask us plenty of questions about the sizing chart to ensure that you are ordering the correct size.
** If you do receive an item that does not fit correctly, call us or send us an email at returns AT brownboy.in within ten days from the date you received the product.
** Any notifications made after a period of ten days will not be entertained. We want everyone to enjoy wearing our products.
** We are unable to exchange or refund used, laundered or customer damaged goods.
** Items that do not match these criteria are non-returnable and will be denied.
** Please place the unused, unwashed, resalable t-shirts with original tags in a secure and waterproof postal bag.
Please Note:
** We do not accept returns for accessories, jewelry, socks and other specified items for hygienic reasons
Send all returns to:
86/1/11, Roy Bahadur Road, Kolkata – 700034
Phone Number : +91 9748077790
Note :
** Please allow up to 5 working days for exchanges/refunds to be processed once we receive them.
** We will keep you updated on the status of your exchange/refund/missing parcels.
** Make sure you fill in your correct address when ordering from us.
** We cannot accept responsibility for the wrong address being used with an order.
** Email us if your t-shirts does not arrive and we’ll get in touch with our courier company to track down the package.
** It is safer if you can have your items delivered when you are present, so provide a secure daytime delivery address where possible.
** Because we love our customers so much and want them to enjoy our products, that we make with a lot of love and care,
** we request you to contact us if anything seems amiss.
** If for any reason you are not completely satisfied please let us know.
** We will strive to provide you with the best possible solution.