Organisation : Excitel Broadband
Service Name : Toll Free Number
Headquarters : Delhi
Industry : Internet
Service/ Product : Broadband Connection
Website : https://www.excitel.com/contact-us/
Excitel Broadband Toll Free Number
Excitel’s got your back! Need help or got a question to ask? Call us up anytime for anything. #CustomerIsBAE
Related / Similar Customer Care : KVBL Kerala Vision Broadband Customer Care Contact
Excitel Broadband Contact
Get in Touch : 011 33447788
Customer Support: helpdesk@excitel.com
Partners Support: partners@excitel.com
Careers: careers@excitel.com
Toll free: 1800 200 2273
Office Address:
Delhi:
Regional Office North
Help Desk: (011) 33 44 77 88
Plot no.48, Second Floor,
Okhla Industrial estate,
Phase-3 South Delhi-110020
Hyderabad
Hyderabad:
Regional Office South
Help Desk: (040) 33 44 77 88
Saroja’s Building, 4th Floor,
H.No-1-8-229/14, Natrajan Colony,
PG Road, Secunderabad – 500003
Terms & Conditions
** Tariff /Charges for the plans chosen are to be paid in advance and such charges are not refundable as this is a prepaid services.
** No installation charges on Fiber.
** GST @ 18% is not included in the tariff/ charges and is payable over and above the plan charges.
** The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT.
** The Company shall reserve the rights to modify/withdraw this T&C including but limited to tariff plans and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the the Customer.
** Any one time charges paid to Excitel Regional Partners at the time of installation are non refundable.
** Company may extend refund to User only for his first payment in case of no-feasibility for building new connection to requested address.
** Online refund may be extended to the User, when the transaction is incomplete, in the sense that the User’s plan is not renewed, but online payment has been generated.
** There is a refundable security deposit of Rs.2000 for ONU device charged additionally.
** Interest free security deposit to be refunded after return of assets in the same condition at the time of receipt, will be processed within 30 days of acceptance of Optical Network Unit (ONU) by Excitel
** ONU to be returned to a “person” appointed by Excitel. It can be the local cable operator, Excitel retail partner or any logistics company appointed by Excitel to recover back the ONU from customer location
** Any fault in ONU to be replaced by Excitel within 5 working days from the time of raising complaint with Excitel
** Replacement of ONU due to upgrade / downgrade be done by Excitel within 5 working days from the time of raising request with Excitel
** Refund to be processed to the bank account provided at the time of registration or to the bank account / wallet linked to the phone number registered with Excitel. No other bank account to be used for refunds. Cash and Cheque not to be used for customer refund.
** The ONU devices provided by Excitel against a security deposit will remain a property of Excitel Broadband Pvt Ltd at all times.
** The speed committed under a plan is till the LAN port. WiFi Speed is subject to customer premises in-house coverage & customer premises device performance.
** The Company shall reserve the rights to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the the Customer.
** Basis for selection of winners under any promotional campaign held by Excitel, is on the Companies sole discretion
** All product and company names are trademarks ™ or registered® trademarks of their respective holders.
** By submitting your information and/or contacting us through any medium like phone call, social networking channels, website, etc, you agree to receive any promotional messages, material and be contacted by Excitel or their sub-vendors.
** All mentioned plans are subject to change or discontinuation without prior information.
** Not all offered prices are available on renew and not all are available across the nation.