Organisation : Ministry of Power
Service Name : Electricity Call Center Number
Country : Delhi
Industry : Government
Service/ Product : Electricity Services
Website : https://powermin.nic.in/en/content/electricity-call-center
Electricity Call Center
To address the power supply related complaints on a proactive basis and provide effective, assured and timely services to the customers several power distribution companies and state electricity boards have set up an Electricity Call Centers.
Related / Similar Contact : MSEDCL Web Self Service Customer Care
These call centers work round the clock to receive customer complaints through several channels such as telephone, fax, email, etc. The telephone number 1912 is specifically allotted to Electricity Call Centers for handling power supply related complaints.
The customer complaints are registered and forwarded to the field personnel for timely action and rectification. The status of the complaint is periodically tracked and updated.
The customer can know the status of the complaints registered by contacting the call center personnel. In case the complaint is not resolved within a specified time limit, the complaint is escalated to the notice of higher authorities for expediting the resolution process.
The Electricity Call Centers are managed through specially designed software solutions, which form the backbone of operations. The software deployed may vary from technically advanced to simple solutions.
The software generally comprise of Contact Management Solution and/or Process Monitoring Solution. These call centers are either managed by the utility’s personnel or outsourced to third parties.
Electricity Call Centers have been implemented in the states of Tamil Nadu, Andhra Pradesh and Karnataka. In the states such as Rajasthan, Delhi, Madhya Pradesh, etc the call centers are at the various stages of implementation.
With the help of these call centers the distribution utilities have been able to conform to the stringent service levels defined by their respective state Electricity Regulatory Commissions.
Other Contacts
Office of Minister of State :
| Room No | Name and Designation | Office Telephone Number | Office Fax Number | Extension | |
| 201 |
Shri R.K. Singh
Hon’ble MoS
(Independent Charge)
|
011-23717474
011-23710411
011-23710065
|
011-23710065 | — | |
| 200-B |
Shri Manoj Kumar Singh, IAS
Private Secretary
|
011-23717474
011-23710411
|
011-23710065 | 231 | |
| 207 | Shri Nishant Kumar Tiwary, IPS OSD |
011-23717474 011-23710411 |
011-23710065 | 131 | |
| 200-C |
Shri Ravindra Kumar Singh
|
011-23727474 | 011-23710065 | 347 | |
| 201 |
Shri Sanjay Prakash Bhatnagar
Additional Private Secretary
|
011-23717474 | 011-23710065 | 112,104,105 | |
| 200-A | Shri Alok Kumar Singh Assistant Private Secretary |
011-23717474 | 011-23710065 | 151 | |
| 101 |
Shri Praveen Kumar
Under Secretary
|
011-23717474
011-23710411
011-23719205
|
011-23710065 | 180 |
Head of Division Desk Section:
| Room No | Office/Section/Div | Name (Post Name) | Tel(O) | Auto | |
|---|---|---|---|---|---|
| 204
205 |
Secretary |
Shri Sanjiv Nandan Sahai (Secretary)
Shri Lavit Robertson (Sr. PPS)
Shri Sajal Kumar Mitra (PS)
Shri S. Balasubramanian (PS)
|
2372-1487
2371-0271 2371-1316 |
224
267 264 |
|
| 402 415 |
Additional Secretary & Financial Adviser | Shri Ashish Upadhyaya (AS& FA) Shri Pawan Kumar (PS) |
2371-4009 | 209 217 |
|
| 419418 | Additional Secretary (Hydro, Distribution, Vigilance) | Shri S.K.G. Rahate (AS) Smt. Moni Kuntala Sengupta (PPS) Shri R.S.B. Sinha (PS) |
2371-5378 | 226220 | |
| 413
413 |
Additional Secretary (Thermal, Transmission, IC, DVC, UMPP, IPP and Fuel Supply.) | Shri Vivek Kumar Dewangan (AS) Mrs. Rita Dhiman (PPS) |
2371-0171 | 252 253 453 |
|
| 208
208 |
Senior Adviser (Policy & Planning, Power Projects Monitoring, e-Samiksha & PRAGATI Portal, Climate Change, Training & Research (Including CPRI & NPTI) Energy Conservation & Bureau of Energy Efficiency, Parliament, OL, Public Grievances, RTI, Reservation,) |
Shri Raj Pal (Senior Adviser)
Smt. Pushpa Rani Rao (Sr. PPS)
|
2371-5595 | 230
415 |
|
| 415415 | Joint Secretary (Transmission, Information Technology) | Shri Mritunjay Kumar Narayan (JS) Shri Anil Kumar (PPS) |
2371-4367 | 254285 | |
| 209
209 |
Joint Secretary (Distribution, Hydro, Admin) | Shri Tanmay Kumar (JS)
Shri Ajay Nagpal (PPS) |
2371-4168 | 344
348 |
|
|
408
415
|
Joint Secretary (OM, R&R (including administration of National Electricity Policy, Tariff Policy, CERC, JERC, APTEL and std. Bidding Documents) |
Shri Ghanshyam Prasad (Joint Secretary)
Smt. Suman Dhingra (Sr. PPS)
|
2371-0389 | 305
247 |
|
| 221218 | Chief Engineer (Thermal) | Shri Sanjeev Kumar Kassi (Chief Engineer)Shri S.V Ramesha (PS) | 2371-4100 | 228319 | |
|
220-A
222-A
|
Dir (DDUGJY, SAUBHAGYA & IT, RE, IPDS, Distribution Reforms, Power Finance Corporation, National Electricity Fund, Smart Grid) | Shri Vishal Kapoor (Dir) Shri Ashok Kumar Khurana (PPS) |
2371-4000 |
232
318
|
|
| 223-A 218 |
Dir (Hydel-I (THDC,NEEPCO & NE States)) |
Shri R.P Pradhan (Dir)
Shri Rajinder Singh (PS)
|
2371-7753 | 278 259 |
|
| 220 415 |
Dir (Powergrid, Trans) |
Shri Goutam Ghosh (Dir)
Shri Radheshyam Kathuria
|
2371-6674 | 204 242 |
|
| 223 | Dir (R&R) |
Shri Sandeep Nayak (Dir)
Shri Sunil Kumar (PS)
|
2371-5250 | 243
369 |
|
| 417 415-B |
Dir (IPC,UMPP, FSC & EV) |
Shri Pawan Kumar Kalarwal (Dir)
Smt. J. Bhuvneshwari (PPS)
|
2371-1394 | 208 279 |
|
| N.Bhawan N.Bhawan |
Dir (Energy Conservation & Public Grievances) |
Smt. Meera Shekhar (Dir)
Smt. Sunita Verma (PS)
|
2306-3497 | — | |
|
Cabin-IV
415
|
Dir (SC/ST Cell, Record & Cash) |
Shri G. Muthuraja (Dir)
Ms. Saroj Devi (PS)
|
2375-2497 |
288
295
|
|
| 429 | Dir (Distribution) | Shri Annepu Suresh (Dir) | 2335-3320 | 330 | |
| 434 432 |
Dir (Admin I, Admin II, Admin III, IC & Vigilance) |
Shri Suman Chatterjee (Dir)
Shri Raj Kumar (PPS)
|
2373-8817 | 287
402 |
|
| 427 | DS (Hydel-II (NHPC, BBMB, SJVNL and Hydro policy matters)) | Shri Vishal Pal Singh (DS) Smt. Rashu Bahl (PS) |
2372-3828 | 255 | |
| Cabin-III 218 |
DS (Parl,Coord) |
Shri Ravindra Nath Singh (DS)
Smt. Durga Jagdeswari (PPS)
|
2371-1712 | 256 333 |
|
| Cabin-I 415 |
DS (Bud, Fin.) |
Shri Narendra Kumar (DS)
Shri Anil Kumar (PS)
|
2371-7196 | 262 216 |
|
| 225 | DS (OM, P&P) | Shri Devashish Bose (DS) Shri Rajender Prasad (PS) |
2371-7737 | 258 | |
| 222-A | DS (R&R) | Shri Devranjan Chattopadhyay (DS) | 2372-0265 | 235 | |
| Cabin-II | DS (Parliament, Reservation, Griv. RTI) | Shri Sita Ram Meena (DS) | 2335-2913 | 505 | |
| 433 (NIC Cell) | Sr. Technical Director (NIC) Technical Director (NIC) Technical Director (NIC) |
Shri R.K Sharma (Sr. Tech. Director) Shri Sunil Sehgal (Tech. Director) Shri Jaspal Singh (Tech. Director) |
2332-4772 | 373
273 |
|
| 622 217 |
JD (OL) | Shri Amit Prakash JD (OL) Shri Satyavir (PS) |
2373-6275 | 215 379 |
|
| 26 | US (Thermal, DVC) | Shri A. S. Bisht (US) | 2376-6236 | 289 | |
| 219 | US (H-II & BBMB) | Shri Kundan Kumar (US) | 2370-5841 | 222 | |
| 634 | US (Power Grid) | Shri Sanjeev Jain (US) | 2373-0264 | 291 | |
| 24 | US (UT & SIB) | Shri Narender Singh (US) | 2371-5507 | 355 | |
| 26 | US (FSC,UMPP,EV) | Shri Suman Mazumdar (US) | 2332-4357 | 290 | |
| 123 | US (IPDS) | Smt. Bimelsh Pawar (US) Ms. Jaya Chaudhary (Steno.) |
2370-8051 | 214 | |
| 123 | US (Coord.) | Smt. B. Neeraja (US) | 2371-9637 | 206 | |
| 26 | US (DVC, State Thermal) | Shri Nishat Kumar (US) | 2332-4359 | 212 | |
| 426 | US (Fin.) | Shri Prafull Kumar Sinha (US) | 2332-4359 | 275 | |
| 632 | US (Hydel-I) | Shri Mukesh Sawhney (US) | 2332-4357 | 293 | |
| 634 | US (Trans.) | Shri Bihari Lal (US) | 2332-5242 | 294 | |
| 26 | US (Bud.) | Shri Prem B.S.Dinker (US) | 2375-2495 | 367 | |
| 632 | US (NHPC) | Shri Anil Bajpai (US) | 2371-5507 | 300 | |
| 123 | US (PFC, Records) | Smt. C. Thenmoli (US) | 2371-1302 | 303 | |
| N. Bhawan | US (EC) | Shri Arun Agarwal (US) | 2371-9710 | — | |
| 26 | US (P&P) | Shri Rattan Kumar Das (US) | 2371-5507 | 322 | |
| 225 | US (Admin-II) | Shri Hausuanthang Guite (US) Shri Prakash Mahto (PS) |
2371-5327 | 211 | |
| 22 | US (T&R) | Shri Nimai Adhikary (US) | 2335-8267 | 310 | |
| 26 | US (General Admin & Cash) | Shri Sanjeev Mamgain (US) | 2371-5507 | 212 | |
| 26 | US (RTI, Reservation & Grievances) | Shri Aswani Kumar Daveshwar (US) | 2371-5507 | 280 | |
| 415 | US (OM) | Smt. Rita Singh (US) | 2371-5507 | 277 | |
| 426 | US (V&S, IT) | Shri Dilip Kumar (US) | 2371-4169 | 245 | |
| 432 | Asst. Dir (P&P) | Miss. Sucheta Sharma (Asst. Dir) | 2371-5507 | 345 | |
| 217 | Asst. Dir (OL) | Shri Anil Kumar (Asst. Dir) | 2371-5507 | 239 | |
| 24 | SO (Admin-I) | Shri Sanjay Kumar(SO) | 2371-5507 | 210,320 | |
| 222 | SO (Admin-II) | Shri V. Srinivasan (SO) | 2371-5507 | 236,317 | |
| 22 | SO (Admin-III) | Shri Paritosh Gupta (SO) | 2371-5507 | 310 | |
| 622 | SO (RE) | Shri Raja Ramaswamy (SO) | 2371-5507 | 296 | |
| 415 | SO (OM) | Shri Naresh Kumar (SO) | 2371-5507 | 257 | |
| 123 | SO (Coord) | Shri Prakash Halder (SO) | 2371-5507 | 328 | |
| 123 | SO (NEF) | Shri Ghanshyam Vashisth (SO) | 2371-5507 | 380 | |
| 432 | SO (UMPP) | Smt. Indu Gupta (SO) | 2371-5507 | 263 | |
| 634 | SO (IPDS) | Shri Naveen Chandra Joshi (SO) | 2371-5507 | 292,343 | |
| 123 | SO (IT) | Smt. L. Neichong Khongsai (SO) | 2371-5507 | 370 | |
| 219 | SO (H-II) | Shri Vikal Kumar (SO) | 2371-5507 | 456 | |
| 426 | SO (Fin.) | Shri Mukesh Kumar(SO) | 2371-5507 | 275 | |
| 123 | SO (PFC) | Shri Pankaj Kumar Srivastava (SO) | 2371-5507 | 339 | |
| 218 | SO (BBMB) | Shri Bhagwan Saini (SO) | 2371-5507 | 233 | |
| 622 | SO (Thermal-I) | Shri Sunil Kumar Sah (SO) | 2371-5507 | 321 | |
| 622 | SO (Thermal-II) | Shri Chittaranjan Acharya (SO) | 2371-5507 | 321 | |
| 632 | SO (Hydel-I) | Shri Vikram Kamble (SO) | 2371-5507 | 322 | |
| 632 | SO (NHPC) | Shri Surjit Shaw (SO) | 2371-5507 | 507 | |
| 222-A | SO (R&R) | Shri Rajesh Kaushik (SO) | 2371-5507 | 234 | |
| 218-A | SO (Cash) | Shri Basant Kumar (SO) | 2371-5507 | 237 | |
| 430 | SO (RTI) | Shri Rajnish Dayal Mathur (SO) | 2371-5507 | 358 | |
| 217 | SO (Parl.) | Shri Anil Kumar Sharma (SO) | 2371-5507 | 240 | |
| 26-A | SO (IPC) | Shri Shubhash Chand (SO) | 2371-5507 | 213,349 | |
| 18 | Library Incharge | Smt. Alpana Bansal | 2371-5507 | 203,337 | |
| 22 | Caretaker | Shri Mahesh Chandra | 2371-5507 | 202 | |
| 22 | (Protocol Officer) | Shri I.J Virmani | 2371-5507 | 202 | |
| 26 | (Stationery, IT) | Shri Ravindra Kumar | 2371-5507 | 201 | |
| 200-B | AGM (NPMC) | Shri Jaydeep Saxena | 2376-6407 | 272 | |
| 123-A | GM (IPDS) | Shri Kamlakar Singh | 2331-9108 | 311 |