www.customercare.gen.in

Organisation : Google Pay India
Service Name : Customer Care Toll Free Number
Country : India
Industry : Google Payment
Service/ Product : Payment Services
Website : pay.google.com/gp/w/u/0/home/signup?sctid=4185632925848521

Google Pay India Customer Care

If you encounter issues when you use Google Pay (formerly known as Tez), we want to help.

Related / Similar Contact : ZestMoney Bangalore Customer Contact

Call Google Pay India customer care number, You can reach customer care number toll free at: 1-800-419-0157.

Support Specialist Team

Connect With A Support Specialist Team, See your options to connect with a support specialist.

** Open the Google Pay app.
** At the top-right, tap on your profile picture.
** Tap Settings.
** Tap Help and feedback.

Visit Our Help Center

** Open the Google Pay Help Center.
** At the top-right, click Get help. See your options to connect with a support specialist.
** Select your issue.
** Choose the help topic that’s relevant to your issue.

FAQs

1. The transaction failed but the amount got deducted from the bank account.
Banks usually take up to 3 business days to add money back to your account. Please wait for your bank to complete the reversal. Refer to the bank account statement to verify if your transaction has been reversed.

2. The transaction is processed/successful but the amount was not added to the recipient bank account.
Wait for 3 business days, within which the bank should add the money to the recipient account or reverse the same to your account. If money is not added within 3 business days, please reach out to us.

3. The merchant transaction is successful/processing but the payment was not updated.
Reach out to the merchant and also to your bank for filing a chargeback. Google Pay is only a payment platform.

4. The merchant transaction failed but the payment was not updated.
The issue will be resolved within 3 business days (usually within hours) from the date of payment initiation. The money will be transferred to your bank account during this period. Please check your bank statement to verify the same.

5. The bill payment transaction is settled/processing but the payment was not updated.
Step 1: See how long it takes to pay the biller
** Find your payment and check the status.
** If the status says ‘Success’, you’ll see how many days it might take for the money to reach the biller.

Step 2: Wait, then check your bill status
After the stated number of days, check with your biller to confirm that the money has been paid.

Step 3: Let us know if the biller hasn’t received the money
** Open the payment that you want to report.
** Tap Raise Dispute.
** Follow the steps on the screen

6. The bill payment transaction failed but the payment was not updated.
The amount will be reversed to your account within 3 business days (usually within hours) after payment.

7. Scratch card not received after sending money on Google Pay.
Check if you’re eligible to get a scratch card:
** Open Google Pay .
** From the bottom of the screen, swipe up.
** Tap Offers.
** Tap an offer.
** To check if you’re eligible, read the offer terms and conditions.

If you’re eligible but still don’t get a scratch card, contact us.

8. The reward is pending/successful, when will the amount be added to the bank account?
Wait for 7 business days for the reward to reflect in your bank account. Also, please remember not to change your form of payment in Google Pay during this period.