Organisation : Ministry of External Affairs, Government of India
Service Name : National/ International/ Regional Language Call Centres
Headquarters : Delhi
Industry : Government
Service/ Product : Citizens Grievances [Online Consular Services Management System (MADAD)]
Website : https://www.madad.gov.in/AppConsular/welcomeLink
MADAD Call Centre Number
MADAD National/ International/ Regional Language Call Centres
National/ International Call Centre
For any information and suggestions on Consular Services Management System, please call at 1800-11-3090 (Toll Free) or 011-40503090 (International).
Call Centre Timings:
Citizen Service Executive Support: 8 AM to 8 PM except Saturdays and National Holidays.
Regional Language Call Centre
Toll Free Helpline Number: 1800 11 3090
International Call Number (call charges apply): +91 11 40503090, +91 11 26885021
Timings: 10.00 a.m. to 5.00 p.m. (Provides walk-in counselling facility as well as registration, tracking of grievance on Madad portal)
Email: helpline@mea.gov.in
Grievances can also be registered with the PBSK or the Regional Migrant Resource Centres (MRCs):
| MRC Kochi | MRC Hyderabad | MRC Chennai | MRC Lucknow |
| Hindi, English, Malyalam |
Hindi, English, Telugu |
Tamil, English |
Hindi, English |
| 0484-2314900 0484-2314901 helpline@mea.gov.in |
7306763482 helpline@mea.gov.in |
044-65252514 helpline@mea.gov.in |
0522-4954646 helpline@mea.gov.in |
| PBSK Delhi | IWRC Dubai |
| Hindi, English, Telugu, Tamil, Malayalam, Kannada, Marathi, Gujarati, Bengali, Oriya |
Hindi, English, Malayalam, Tamil, Telugu |
| 1800113090 (Toll Free) 011-40503090 011-23072536 helpline@mea.gov.in |
80046342 (Toll Free) help@iwrcuae.in |
Frequently Asked Questions
What kind of grievances will be dealt within the online Consular Services Management System (MADAD)?
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How to monitor the status of your grievance?
Status of your grievance can be tracked by using MADAD mobile application or through Madad Portal on URL www.madad.gov.in
If you are not an Existing User, you may please register yourself under ‘Grievant Registration (For Grievance)’ and ‘New Student Registration (For Student)’ and get your login ID:
** Click ‘Grievant Registration (For Grievance)’ and ‘New Student Registration (For Student)’
** Insert your details and get login ID
Tracking grievance status using MADAD mobile application:
** Go to Home page of MADAD mobile application and navigate to Track Grievances screen.
** Enter your Grievance ID, Captcha (Security Code) and Click Submit.
What is the jurisdiction of the Indian Diplomatic Mission?
The grievances falling under the consular jurisdiction of the concerned Indian Diplomatic Mission mentioned in the grievance only will be entertained by the concerned Indian Diplomatic Mission. You should, therefore, fill this column carefully.
What is the mandatory information for registering grievances?
Information with regard to fields marked in red are mandatory,
These include:
** First Name,
** Passport Number,
** Date of Birth,
** E-Mail,
** Mobile Number,
** Current Address of the person about whom the grievance filed, and so on.
** Recruiting Agent