Company : ICICI Prudential Life Insurance Company Ltd
Head Quarters : Mumbai
Industry : Insurance
Service / Product : Life insurance,health insurance,investment management,mutual fund
Website : www.iciciprulife.com
ICICI Prudential Life Customer Care Number
OneNation OneNumber :
** 1860 266 7766
** Valid only for calls made from india
** please do not use any country code prefix (eg. +91, +)
** call charges apply
Related : Bajaj Allianz Life Insurance Pune Customer Support Number : www.customercare.gen.in/9774.html
Outside India :
** +91 22 6193 0777
** call charges apply
Call Center Timings: 10.00 A.M. to 7.00 P.M Monday to Saturday (except National holidays)
Email Address
** In the interest of our customer’s security, we accept e-mail requests only if they are sent from the secure registered email ID
** Hence to enable us to assist you promptly, please write to us from your registered email ID.
Customer/Advisor :
** To know more about our policies or for any comments, queries or suggestions about our services and products or our website,
** please write to lifeline AT iciciprulife.com from your registered Email ID.
NRI Customers :
** To know more about our policies or for any comments, queries or suggestions about our services and products or our website,
** please write to eliteservice AT iciciprulife.com from your registered Email ID.
Service :
** To ensure that you receive emails from ICICI Prudential Life Insurance Co. Ltd.,
** kindly whitelist lifeline AT iciciprulife.com & eliteservice AT iciciprulife.com by adding them to your address book.
** Whitelisting tells your email client that you would like to receive email from a given sender
Group Customer :
** To know more about our group policies or for any comments, queries or suggestions about our services and products or our website,
** please write to grouplife AT iciciprulife.com
If you are an existing customer:
** To know more about our policies or for any comments, queries or suggestions about our services and products or our website,
** please write to lifeline AT iciciprulife.com from your registered Email ID.
SMS Service
** Incase you wish to register your New Email ID in our records; you may SMS “EREG ” to 56767.
** Alternatively, you can also call us on 1860-266-7766 or visit your nearest ICICI Prudential Branch Office.
If you have purchased a policy on our website:
** To submit your KYC documents, please upload scanned copies on iciciprulife.com/uploaddocs
** For any other queries regarding your online application, please write to buyonline AT iciciprulife.com from the email id you entered in the application.
** Do mention your 10 digit application number in the subject line.
Group Annuity Customer :
** To know more about your group annuity policy or for any requests, queries or suggestions about our services and products,
** please write to myannuity AT iciciprulife.com
Prospect Advisor :
** For an opportunity to become an Advisor with ICICI Prudential, individuals who are graduates and above the age of 25 years can e-mail their resumes to beanadvisor AT iciciprulife.com
Prospect Corporate Agency :
** For an opportunity to become a Corporate Agent with ICICI Prudential, any company, firm, bank, or financial institutions such as broker, NBFC etc.
** can send an e-mail to corporateagent AT iciciprulife.com
SMS US :
** Send specific keywords in pre-defined formats to 56767
To get policy fund value instantly:
** SMS – NAV <PolicyNumber>
To register mobile number:
** SMS – REG <PolicyNumber> <DateofBirth>
To register email id:
** SMS – EREG <EmailAddress> <PolicyNumber> <DateofBirth>
To register PAN number:
** SMS – PANC <PolicyNumber> <Pannumber>
To request ECS redebit towards bounce payment:
** SMS – PAY <PolicyNumber>
To address claim query:
** SMS – I claim <PolicyNumber>
To avail cheque pick up:
** SMS – COLLECT <PolicyNumber>
For payment assistance:
** SMS – Assist <PolicyNumber>
To revive lapsed policy:
** SMS – REVIVE
For VAM call back:
** SMS – Select
To opt ECS facility:
** SMS – ECS <PolicyNumber>
To get product information:
** SMS – MOR
To opt Ibank Direct debit:
** SMS – DEBIT <PolicyNumber>
To request advisor to contact:
** SMS – Advisor
To capture positive feedback:
** SMS – Happy
To capture actionable feedback:
** SMS – Unhappy
SMS Helpline Alerts :
** To get the list of SMS Helpline Alerts available,
** SMS – SRV
View Comments (26)
My policy number is 06772686. My policy is matured and I got amount on 2010 onwards. I want to know that whether our crisis cover is on live (or) lapsed?. Please reply.
I have 5 different policies of ICICI prulife and wanted the report of present performance and statement. I visited the local branch to collect the same 3 times, but was unable to get the details. I tried to get the same online, and am unable to generate the details. The branch informed me that they would sent it by e-mail and am not receiving them even after waiting for more than 15 days. If the service is this bad to get the details of our own money deposited with you, how can anyone trust your company? Hope you would do the needful at the earliest to solve my problem.
Please intimate benefits of my policy no 7042734576 after maturity.
MY POLICY NO. 04578686 MATURED ON 21-02-2017 AND ON 20-02-2017 THE FUND VALUE SHOWN AS RS 2.0 LAKH BUT ICICI OFFICIAL INFORMED THAT MY ANNUITY WILL BE CALCULATED ON RS 1.92 LAKHS AND THIS IS NOT CORRECT AND I WILL BE FORCED TO CONTACT IRDA IF THIS IS NOT SETTLED.
My policy number is 16206002. I want to know my policy fund value or NAV.
I need to change the mobile number. Please tell, where to log in.
My policy number is 20675672. Please cancel my policy & refund my amount.
My Policy No. is 03085834. You have informed by email that amount will be deposited in my HDFC Bank account after 6 days from the date of surrender of policy. I am a retired senior citizen and I need the amount badly. Please confirm the status of payment.
I have a life insurance policy No. 1403760 since June, 2010, now I want to discontinue the same, Please advise the procedure.
My Policy number is 16310145. Now I can not gte my amount.
My policy number is 19109127 amount to Rs.101000/- as per your transaction number 452189822 dated 19.1.17 time 5.34 pm deduct the amount in my a/c. But till date money is not received and not provided and your custumer care was also not responding. My policy was due on 27.1.2017. So why do you deduct the money in 19.1.2017? My complaint number is 31578331.
For Change of nomination and change of Bank particulars, please advise me and let me have necessary form.
Pol: 11372253 - change of nominee
Pol: GACC/27002/120420/12 - Change of nomination
Change of Bank particulars.
I HAVE FULL SURRENDER POLICY NUMBER 09355090 ON 10/01/2017 AT ICICI PRULIFE BRANCH BARAMUNDA, BHUBANESWAR. BUT MONEY HAS NOT COME TO MY ACCOUNT.
My policy number is 18396430. I took a policy on 24/02/2014. I paid on that day. Them I paid on my account by next year also. I paid with some late payment. Now in 2016 year I am out of station due to that I have not paid. Presently I am in my home town. Now I want to pay my premium two at a time. What are the conditions? If not how can I cancel my premium?
My policy no is 19674350. I have paid amount 60000/ by Net banking for my policy. Then why did amount of Rs.60000/-again debited from my ICICI account? Kindly guide when amount can be credited to my account.
I have a ICICI Pru Life bearing Policy No 04276621 which is maturing on 19th Jan 2017. At the time of taking policy, my registered mobile No was in service. Now that number is no more in use. I have another no which is my latest mobile No. There is no ICICI Bank branch near to my place. How shall I get my maturity amount? Please advise. Thanks.
I paid premium of 20000/- of lifetime super pension scheme on 2rd September 16. by net banking of axis bank.
Policy no : 05987383
Transition no : INB 437524462
But till now not showing receiving of payment.
Please give me the status and fund value of policy no 18777234 on my E mail.
I want to know that my treatment is going through Mahatama Gandhi hospital and hospital management says that we are not tie up with ICICI prudential life. What we can do in that condition?
Policy No 03740017-- Miss Neelam Agrawal - Life time super Pension
Why your Jhandewalan branch is insisting the physical presence of P/H person on the counter. We wish to get surrender the Value as it is getting due on 08-11-2016.
Can the claim form be sent through Post at which address?
Why 45 days pre condition is being imposed? On face of policy the due date is 08-11-2016. Why the thing is being kept in dark?
My policy no is 17706428. Please cheek by this policy hold.
The agent supposed to come at 9 am today has not turned up.
I want to know that how many times deposited my premium and total amount?
I would like to know the details for the policy no 01098708.
UIN: 105N014V01
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Icici prudential life insurance Mumbai network hospital list