Company : Cholamandalam MS General Insurance Company Ltd
Head Quarters : Chennai
Industry : Insurance
Service / Product : Life insurance,health insurance,investment management,mutual fund
Website : www.cholainsurance.com
Customer Services :
** When you need us, we will be by your side. We offer you a number of channels for you to reach us at your convenience.
24hrs Customer Service :
India : 1800-200-5544 (Toll Free)
International : +91 44 3098 5300
Reach us by E-mail : customercare AT cholams.murugappa.com
Reach us by SMS :
** SMS “CHOLA” to 56677
** Premium SMS charges apply
Registered address :
Cholamandalam MS,
General Insurance Company Ltd.,
2nd Floor, “Dare House”,
No. 2, NSC Bose Road,
Chennai – 600001, India.
Grievance Redressal :
How to lodge a complaint :
Call us : at 1800-200-5544
E-mail us : at customercare AT cholams.murugappa.com
Write to our Grievance cell at:
Manager, Grievance Cell,
Hari Nivas Towers First Floor,
#163, Thambu Chetty Street,
Parry’s Corner, Chennai – 600 001.
Customers from abroad :
call : +91 44 3098 5300.
Procedure of Grievance Redressal :
** On lodging the complaint, a complaint reference number will be provided
** An acknowledgement will also be sent with the details of turn around time for resolution and complaint registration details
** In case you are not happy with the resolution provided, you may follow the escalation matrix
Escalation Matrix :
** In case you are dissatisfied with the response or have not received a response, you may escalate the same to our Customer Service Head – Ms. Smitha Kumar.
** E-mail – smithak AT cholams.murugappa.com
** In case you are still unhappy with the response or have not received a response within 10 days, you may escalate the same to our Chief Grievance Officer –
** Mr. A.Prabhakaran. E-mail – prabhakaranA AT cholams.murugappa.com
** If after having followed the above steps and your issue still remain unresolved, you may approach the Insurance Ombudsman for Redressal. Login toirda.gov.in to get details on Insurance Ombudsman Offices.
View Comments (1)
I have not been able to renew my mediclaim policy. Will I get the benefit of continuity? My ID is 102140612123.